HomeMy WebLinkAbout2023-076 PO 20230343- Locality Media, Inc. CITY RECORDER Purchase Order
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Fiscal Year 2023 Page: 1 of: 1
B City of Ashland ;��,q - , _5EI �i'O ,9ii®11�,�
ATTN: Accounts Payable
PurchaseL 20 E. Main
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Ashland,'OR 97520 • Order# 20230343
T Phone: 541/552-2010
O Email: payable@ashland.or.us
V H C%O Fire and Rescue Department
E LOCALITY MEDIA, INC. I 455 Siskiyou Blvd
N 107 7TH ST p Ashland, OR 97520 •
0 GARDEN CITY, NY 11530 Phone: 541/482-2770
R T Fax: 541/488-5318
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• Daniel Ca•les
_06/13/2023 7803 7803 FOB ASHLAND OR/NET30 Cit Accounts Payable
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mem
First Due Operating Platform ` T
1 First Due Operating Platform $8,850.00 1.0 $9,850.00 $9,850,00
One time startup fee$1,000.00 •
Subscription start date: May 31, 2023
Initial term: 12 Months
Project Account:
*************** GL SUMMARY*************** .
070900-604100 -. $9,850.00
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By: t (2-3(.41.1inte5 Date: (1(i91 12-5 = _
Authorized Signa j 72 ; -_- = $9 850.00
FORM #3 �G�t/ • c I r v .o F
Purchase ,� ASHLAND
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A re uesit,dol' €(dei'
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REQUISITION Date of request: 05/31/2023
Required date for delivery: 05131/2023
Vendor Name Locality Media Inc.
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Address,City,State,Zip 107 Seventh St, Garden City, NY 11530
Contact Name&Telephone Number Mark Holleman (516)874-2258 a /
Email address 6� Z
accounting@firstdue.com �a
SOURCING METHOD
pj Exempt from Competitive Bidding ❑ Invitation to Bid • ❑ Emergency
❑ Reason for exemption: Date approved by Council: • ❑ Form#13,Written findings and Authorization
❑ AMC 2.50 _(Attach copy of council communication) I 0 Written quote or proposal attached
❑ Written quote or proposal attached (If council approval required,attach copy of CC)
❑ Small Procurement ❑ Request for Proposal .' Cooperative Procurement •
Not exceeding$5,000. Date approved by Council: 0 State of Oregon
, ❑ Direct Award _(Attach copy of council communication) ' Contract# •
❑ VerballWritten bid(s)or proposal(s) 0 Request for Qualifications(Public Works) 0 State of Washington
Date approved by Council: I Contract#
_(Attach copy of council communication) , 0 Other government agency contract
Intermediate Procurement ❑■ Sole Source . I Agency
• GOODS&SERVICES Applicable Form(#5,6,7 or 8) C Contract# •
Greater than$5,000 and less than$100,000 0 Written quote or proposal attached I Intergovernmental Agreement
❑ (3)Written bids&solicitation attached 0 Form#4,Personal Services$6K to$75K Agency .
PERSONAL SERVICES Date approved by Council:_. ❑ Annual cost to City does not exceed$25,000.
Greater than$5,000 and less than$75,000 Valid until: (Date) Agreement approved by Legal and approved/signed by
❑ Less than$35,000,by direct appointment ❑ Special Procurement City Administrator.AMC 2.50.070(4)
O (3)Written proposals&solicitation attached ❑ Form#9,Request for Approval 0 Annual cost to City exceeds$25,000,Council
O Form#4,Personal Services$5K to$75K 0 Written quote or proposal attached ' approval required.(Attach copy of council communication)
Date approved by Council:_
• Valid until:_ (Date)
Description of SERVICES
`TOTAL COST .•
Occupancy Management&Pre incident Planning,Web responder dashboard,app with notifications ,- ,�� •,
and routing.Hydrant management,CAD integration, Implementation,Training and configuration. • •
$ 9;850 Q0'
Item# Quantity Unit Description of MATERIALS Unit Price Total Cost
3373 1 - 12 months First Due operating Platform as descirbed above $8,850.00 $8,850.00 • •
One time startup fee $1,000 $1,000
• I=I Per attached quote/proposal • -TOTAL COST.-
Project Number — Account Number • $9'$ �'
Account Number Account Number 0 7 0 9 0 0.6 0 4 1 0 0
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*Expenditure must be charged to the appropriate account numbers for the financials to accurately reflect the actual expenditures.
IT Director in collaboration with department to approve all hardware and software purchases:
IT Director Date Support-Yes/No
By signing this requisition form,I certify that the City's public contracting requirements have been satisfied.
ognooy.gom a,oe�ni ao�ea Digitally signed by RalphE Sartain II .
Employee:Daniel Caples 'E-SEE-'5:=.—..----
oo�. .;u-0„� �s`�"'."�°""°�° Department Head: Ralph E Sartain II•:,
Date:2023.06.0811:12:56-07'00'
(Equal to or greater than$5,000)
Department Manager/Supervisor: City Manager:
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I (Gr ter than$35,000)
Funds appropriated for current fiscal year: YES / NO 1 5 ,t-v ti ,.2-
. • Finance Director-(E t orgreater t n$5,00) Date
Comments:
Form#3-Requisition
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Locality Media Inc
Irb first due
107 Seventh St
Garden City, NY 11530
accounting@firstdue.com
INVOICE
BILL TO SHIP TO INVOICE# 3373
Ashland Fire & Rescue Ashland Fire & Rescue DATE 05/31/2023
(OR) (OR) DUE DATE 06/30/2023
455 Siskiyou Boulevard 455 Siskiyou Boulevard TERMS Net 30
Ashland, OR 97520 Ashland, OR 97520
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TERM (MONTHS)
12
QTY DATE ACTIVITY
1 05/31/2023 Occupancy Management&Pre-Incident Planning
Manage Occupancies, Pre-Incident Mapping, GIdata, Fire Systems,
Hazardous Material, and Contacts.
1 05/31/2023 Responder
Web Responder dashboard and Responder iOS/Android App with
notifications, statusing and routing.
1 05/31/2023 Hydrant Management-Advanced
Manage Hydrants including hydrants visible on pre-plan & response map,
hydrant list, hydrant types, hydrant uploads, ArcGIS hydrant layers, hydrant
setup, hydrant service checklist, data management, mapping, service -
inspections, hydrant flow test and reporting.
1 05/31/2023 CAD Integration
Automated importing of CAD calls via XML, Database Connector, or API.
1 05/31/2023 Online Standard Training Package
Includes a one-hour planning session and up to 6 hours of webinar train-the-
trainer sessions
1 05/31/2023 Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as
described in the Statement of Work.
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SUBTOTAL 9,850.00
TAX . 0.00
TOTAL - 9,850.00
• BALANCE DUE USD 9,850.00
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r.:73 find First Due Quote
107 Seventh St Prepared By:Mark Holleman
Garden City,NY 11530,United States Valid Until:May 31,2023
Quote Number:1545132000145305047
Ashland Fire & Rescue (OR)
We are excited to present pricing for the First Due Suite! Please see detailed breakdown below. It is important to note that First
Due is a cloud-based system,and all Support, Maintenance, Hosting and Upgrades are ALWAYS INCLUDED.
First Due Modules and Implementation Services Included-Description
Occupancy Management&Pre-Incident Planning
Manage Occupancies, Pre-Incident Mapping, GIS data, Fire Systems, Hazardous Material,and Contacts.
Responder •
Web Responder dashboard and Responder iOS/Android App with notifications,statusing and routing.
Hydrant Management-Advanced .
Manage Hydrants including hydrants visible on pre-plan&response map,•hydrant list, hydrant types, hydrant uploads, •
ArcGIS hydrant layers, hydrant setup, hydrant service checklist,data management, mapping,service inspections, hydrant
flow test and reporting.
CAD Integration
Automated importing of CAD calls via XML, Database Connector,or API.
Online Standard Training Package 2
Includes a one-hour planning session and up to 12 hours of webinar train-the-trainer sessions
Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in the Statement of Work.
One-Time Subtotal $1,000.00
Subscription Subtotal $8,850.00
• Total Year 1 $ 9,850.00
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Please do not share or reproduce without proper authorization U First Due I www.firstdue.com
Zoho Sign Document ID:2AB7F2F4-T34XTRVDLUX8WLLBJC3TYUTDWQKQVOFSMYGTFSUU4S0
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GOODS AGREEMENT(LESS THAN$25,000)
PROVIDER: Locality Media Inc.
CITY OF PROVIDER'S CONTACT: Mark Holleman(516) 874-2258
ASHLAND .
20 East Main Street ADDRESS: 107,Seventh St, Garden City,NY 11530
Ashland,Oregon 97520
Telephone: 541-488-2770
. Fax: 541-488-5318 EMAIL: accounting@firstdue.com
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This Goods Agreement(hereinafter"Agreement").is entered into by;and between the City of Ashland,an Oregon
municipal corporation (hereinafter "City") and Locality Media Inc., ("hereinafter "Provider"), for First Due
operating platform.
1. PROVIDER'S OBLIGATIONS
1.1 Provide occupancy Management & pre incident plann'ing, web .responder dashboard, app with
notifications and ,routing. Hydrant management, CAD integration, implementation,• training and
configuration,as set forth in the"SUPPORTING DOCUMENTS" attached hereto and,by this reference,
incorporated herein. Provider expressly acknowledges that time is of the essence of any completion
date set forth in the SUPPORTING DOCUMENTS, and that no waiver or extension of such deadline
• may be authorized except in the same manner asherein provided for authority to exceed the maximum
compensation. The goods defined and described in the "SUPPORTING DOCUMENTS" shall •
hereinafter be referred to as"Goods." "
1.2 Provider shall obtain and maintain during the term of this Agreement and until City's final acceptance
of all Goods received hereunder,a policy or policies of liability insurance including commercial general
liability insurance with a combined single limit, or the equivalent, of not less than $2,000,000.(two
million dollars) for each occurrence for Bodily Injury and Property Damage.
1.2.1 The insurance required in this Article shall include the following coverages: •
• Comprehensive General or Commercial General Liability, including personal injury,
contractual liability, and products/completed operations coverage;
• Automobile Liability.
• 1.2.2 Each policy of such insurance shall be on an "occurrence" and not a"claims made" form, and
shall:
• Name as additional insured "the City of Ashland, Oregon, its. officers, agents and
employees" with respect to claims arising, out of the 'provision of Goods under this
Agreement; •
• Apply to each named and additional named insured as though a separate policy had been
issued to each,provided that the policy limits shall not be increased thereby;
• Apply as primary coverage for each additional named insured except to the extent that two
or more such policies are intended to "layer" coverage and, taken together, they provide
total coverage from the first dollar of liability;
• Provider shall immediately notify the City of'any change in insurance coverage
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• Provider shall supply an endorsement naming the City, its officers, employees and agents
as additional insureds by the Effective Date of this Agreement; and
• Be evidenced by a certificate or certificates of such insurance approved by the City.
1.3 All subject employers working under this Agreement are either employers that will comply with ORS
656.017 or employers that are exempt under ORS 656.126.
1.4 Provider agrees that no person shall, on the grounds of race, color, religion, creed, sex, marital status,
familial status 'or domestic partnership, national origin, age, mental or physical disability, sexual
orientation, gender identity or source of income, suffer discrimination in the performance of this
Agreement when employed by Provider. The provider agrees to comply with all applicable requirements
of federal and state civil rights and rehabilitation statutes,rules and regulations. Further,Provider agrees
not to discriminate against a disadvantaged business enterprise,minority-owned business,woman-owned
business, a business that a service-disabled veteran owns, or an emerging small business enterprise
certified under ORS 200.055., in awarding subcontracts as required by ORS 279A.110.
1.5 In all solicitations either by competitive bidding or negotiation made by Provider for work to be
performed under a subcontract, including procurements of materials or leases of equipment, each
potential subcontractor or supplier shall be notified by the Providers.of the Provider's obligations under
this Agreement and Title VI of the Civil Rights Act of 1964 and other federal nondiscrimination laws.
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2. CITY'S OBLIGATIONS
2.1 City shall pay Provider the sum of$9,850.00 (nine thousand eight hundred fifty dollars)which includes
a $1,000.00 one-time fee as provided herein as full compensation for the Goods as specified in the
SUPPORTING DOCUMENTS for initial payment. ``Provider reserves the right to increase City's
renewal Service fees by no more than 5%per annum,applied to the Service fees set forth in the previous
term per Section 5 of the SUPPPORTING DOCUMENTS,Provider's Agreement for Services.".
2.2 In no event shall Provider's total ofall compensation and reimbursement under this Agreement exceed
the sum of$9,850.00 for initial payment and"$8,850.00 for payment thereafter plus any applicable cost-
• of-living adjustment allowed per Section 5 of the SUPPPORTING DOCUMENTS, Provider's
Agreement for Services."Provider expressly acknowledges that no other person has authority toorder
or authorize additional Goods which would cause this maximum sum to be exceeded and that any
authorization from the responsible official must be in writing. Providerfurther acknowledges that any
Goods delivered or expenses incurred without authorization as provided herein is done at Provider's own
risk and as a volunteer without expectation of compensation or reimbursement.
3. GENERAL PROVISIONS
3.1 This is a non-exclusive Agreement. Provider is obligated to provide the Goods at the rates set forth •
above during the term of this Agreement unless Provider is unavailable because of prior commitment.
City is not obligated to procure any specific amount of goods from Provider, and is free to procure
similar goods of other providers in its sole discretion.
3.2 . Provider is an independent contractor and not an employee or agent of the City for any purpose.
3.3 "Provider's indemnification obligations are outlined in Sections 15-18 of SUPPPORTING
DOCUMENTS,Provider's Agreement for Services."
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3.4 Provider is not entitled to, and expressly waives all claims to City benefits such as health and disability
insurance,paid leave, and retirement. •
3.5 Provider shall not assign this Agreement or subcontract any portion of the Goods or services to be
provided hereunder without the prior written consent of the City. Any attempted assignment or
subcontract without written consent of the City shall be void. Provider shall be fully responsible for
the acts or omissions of any assigns or subcontractors and of all persons employed by them, and the
approval by the City of any assignment or subcontract shall not create any contractual relation between
the assignee or subcontractor and the City.
3.6 This.Agreement embodies the full and complete understanding of the parties respecting the subject
matter hereof. It supersedes all prior agreements,negotiations, and representations between the parties,
whether written or oral.
3.7 This Agreement may be amended only by written instrument executed with the same formalities as this
" Agreement.
3.8 The following laws of the State of Oregon.are hereby incorporated by reference into this Agreement:
ORS 279B.220,279B.230 and 279B.235.
3.9 This Agreement shall be governed by the laws of the State of Oregon without regard to conflict of laws
principles. Exclusive venue for litigation of any action arising under this Agreement shall be in the
Circuit Court of the State of Oregon for Jackson County unless exclusive jurisdiction is in federal court,
in which case exclusive venue shall be in the federal district court for the district of Oregon. Each party
expressly waives any and all rights to maintain an action under this Agreement in any other venue, and
expressly consents that, upon motion of the other party, any case may be dismissed or its venue
transferred, as appropriate, so as to effectuate this choice of venue. •
3.10 "Provider's indemnification obligations are outlined, in Sections 15-18. of SUPPPORTING
. DOCUMENTS,Provider's Agreement for Services."
3.11 Neither party to this Agreement shall hold the other responsible for damages or delay in performance
caused by acts of God, strikes,lockouts,accidents,or other events beyond the control of the other or the
other's officers, employees or agents..
3.12 If any provision of this Agreement is found by a court of competent jurisdiction to be unenforceable,
. such provision shall not affect the other provisions, but such unenforceable provision shall be deemed
modified to the extent necessary to render it enforceable,preserving to the fullest extent permitted the
intent of Provider and the City set forth in this Agreement.
3.13 Deliveries will be F.O.B destination. Provider shall pay all transportation and handling charges for the
Goods.Provider is responsible and liable for loss or damage until final inspection and acceptance of the
Goods by the City. Provider remains liable for latent defects,fraud, and warranties.
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3.14 The City may inspect and test the Goods. The City may reject non-conforming Goods and require
Provider to correct them without charge or•deliver them'at a reduced price, as negotiated. If Provider
does not cure any defects within a reasonable time, the City may reject the Goods and cancel this
Agreement in whole or in part. This paragraph does not affect or limit the City's rights, including its
rights under the Uniform Commercial Code, ORS Chapter 72 (UCC).
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3.15 "This Agreement includes the following SUPPORTING DOCUMENTS,which are incorporated herein
by reference:
a. First Due's Agreement for Services dated May 31, 2023 and last signed on May 17, 2023."
3.16"Provider will indemnify the City for any damages resulting from any claim for any privacy or wrongful
act or network security wrongful act."
4. SUPPORTING DOCUMENTS
4.1 The SUPPORTING DOCUMENTS are expressly incorporated in this Agreement.
4.2 This Agreement and the SUPPORTING DOCUMENTS shall be construed to be mutually
• complimentary and supplementary wherever possible. In the event of a conflict which cannot be so
resolved, the provisions of this Agreement itself shall control over any conflicting provisions in any of
the SUPPORTING DOCUMENTS.
5. REMEDIES
5.1 In the event Provider is in default of this Agreement, City may, at its option, pursue any or all of the
remedies available to it under this Agreement and at law or in equity, including,but not limited to:
5.1.1 Termination of this Agreement;
5.1.2 Withholding all monies due for the Goods that Provider has failed to deliver within any scheduled
completion dates or any Goods that have been delivered inadequately or defectively;
5.1.3 Initiation of an action or proceeding for damages, specific performance, or declaratory or
injunctive relief;
5.1.4 Exercise of its right of setoff.
5.1.5 These remedies are cumulative to the extent the remedies are notinconsistent,and City may pursue
any remedy or remedies singly, collectively, successively or in any order whatsoever.
5.2 In no event shall City be liable to Provider for any expenses related to termination of this Agreement or
for anticipated profits. If previous amounts paid to Provider exceed the amount due,Provider shall pay
immediately any excess to City upon written demand provided.
6. TERM AND TERMINATION •
6.1 Term. This Agreement shall be effective from the date of execution on behalf of•the City as set forth
below(the"Effective Date")and shall continue in full force and effect until May 31St,2024,with option
to auto renew every year after unless sooner terminated as provided hi Subsection 6.2.
6.2 Termination
6.2.1 The City and Provider may terminate this Agreement by mutual agreement at any time.
6.2.2 The City may, upon not less than sixty (60) days' prior written notice, terminate this Agreement
for any reason deemed appropriate in its sole discretion.
• 6.2.3 Either party may terminate this Agreement, with cause, by not less than fourteen(14) days' prior .
written notice if the cause is not cured within that fourteen(14) day period after written notice.
Such termination is in addition to and not in lieu of any other remedy at law or equity.
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7. NOTICE
Whenever notice is required or permitted to be given under this Agreement, such notice shall be given in
writing to the other party: by personal delivery, by sending via a reputable commercial overnight courier, or
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by mailing using registered or certified United States mail, return receipt requested, postage prepaid, to the
address set forth below:
If to the City:
Ashland Fire&Rescue
Daniel Caples
455 Siskiyou Blvd.
Ashland, Oregon 97520
Phone: (541)482-2770
With a copy to:
City of Ashland—Legal Department
20 E.Main Street
Ashland, Oregon 97520
Phone: (541)488-5350
If to Provider: •
Locality Media Inc.
Attn:Andreas Huber, CEO .
Address:.107 Seventh St.
Garden City,NY 11530
. Phone:516-874-2258
8. WAIVER OF BREACH
One or more waivers or failures to object by either party to the other's breach of any provision,term,condition,
or covenant contained in this Agreement shall not be construed as a waiver of any subsequent breach,whether
or not of the same nature.
9. PROVIDER'S COMPLIANCE WITH TAX LAWS .
9.1 Provider represents and warrants td the City that:
9.1.1 Provider shall, throughout the term of this Agreement, including any extensions hereof, comply
with:
(i) All tax laws of the State of Oregon, including but not limited to ORS 305.620 and ORS
chapters 316, 317, and 318;
(ii) Any tax provisions imposed by a political subdivision of the State of Oregon applicable to
Provider; and
(iii) Any rules,regulations, charter provisions, or ordinances that implement or enforce any of
• the foregoing tax laws or provisions.
9.1.2 Provider, for a period of no fewer than six(6) calendar years preceding the Effective Date of this
Agreement, has faithfully complied with:
• (i) All tax laws of the State of Oregon, including but not limited to ORS 305.620 and ORS
chapters 316, 317, and 318;
• (ii) Any tax provisions imposed by a political subdivision of the State of Oregon applicable to
• Provider; and
(iii) Any rules,regulations, charter provisions, or ordinances that implement or enforce any of
the foregoing tax laws or provisions.
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9.2 Provider's failure to comply with the tax laws of the State of Oregon and all applicable tax laws of any
political subdivision of the State of Oregon shall constitute a material breach of this Agreement. Further,
any violation of Provider's warranty, as set forth in this Article 9, shall constitute a material breach of
this Agreement. Any material breach of,this Agreement shall entitle the City to terminate this
Agreement and to seek damages and any other relief available under this Agreement,at law,or in equity.
9.3 Any Goods delivered to the City under this Agreement shall be provided to the City free and clear of
any and all restrictions on or conditions of its use, transfer, modification, or assignment, and shall be
- free and clear of any and all liens, claims, mortgages, security interests, liabilities, charges, and
encumbrances of any kind.
IN WITNESS WHEREOF the parties have caused this Agreement to be signed in their respective names
by their duly authorized representatives as of the dates set forth below.
CITY OF ASHLAND: Locality Media Inc(PROVIDER):
By: By:
City Administrator Signature
Andreas Huber
Printed Name Printed Name'
CEO
Date Title
Jun 07 2023 12:16 PDT
Date
Purchase Order No. W1 is to be submitted with this signed Agreement)
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9.2 Provider's failure to comply with the tax laws of the State of Oregon and all applicable tax laws of any
political subdivision of the State of Oregon shall constitute a material breach of this Agreement. Further,
any violation of Provider's warranty, as set forth in this Article 9, shall constitute a material breach of
this Agreement. Any material breach of this Agreement shall entitle the City to terminate this
Agreement and to seek damages and any other relief available under this Agreement,at law,or in equity.
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93 Any Goods delivered to the City under this Agreement shall be provided to the-City free and clear of
any and all restrictions on or conditions of its use, transfer, modification, or assignment, and shall be
free and cleat' of any and all liens, claims, mortgages, security interests, liabilities, charges, and
encumbrances of any kind. �
IN WITNESS WHEREOF the parties have caused this Agreement to be signed in their respective names
by their duly authorized representatives as of the dates set forth below.
CITY OF ASHLAND: Locality Media Inc(PROVIDER):
By: • ` By: 7114oi4or,''•
Chid L"ottromtitittf iittotr-- Signature
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VOA el SOr+0.l,l^ Andreas Huber
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• Printed Name Printed Name
fl _C 2..-5 CEO
Date ! Title •
Jun 07 202312:16 PDT
9D C Date
Purchase Order No. (W-9 is to be submitted with this signed Agreement)
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CITY OF
FORM#5 H LAN D
SOLE-SOURCE DETERNIINATION AND WRITTEN FINDINGS
GOODS AND SERVICES
Less than $100,000 j •
To: Joe Lessard, City Manager .
From: Daniel Caples, Fire Department
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Date: 05/23/2023 •
Re: Sole Source Determination and Written Findings for Goods and Services
In accordance with AMC 2.50.090(F),the Department Head shall determine in writing that there
is only one provider.of a product or service of the quality and type required available.
Estimated total value of contract: $9,850.00
Project name: 070900-604100 '
Description of goods and services:.Occupancy Management&Pre incident Planning, Web
responder dashboard, app with notifications and routing.Hydrant management, CAD integration,
Implementation,Training and configuration.
Background:
The Fire Department is preparing to purchase"First Due"an applications-based program that
provides GIS and CAD integrated information for 911 response;as well as routine department
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operations.It is the department's intent to make this purchase by May 31, 2023.
This sole source justification applies to the purchase of First Due as it is a one-of-a-kind program
that covers a multitude of Fire department operations and functions.First Due offers a
multifaceted approach to fulfill the needs of department operations essentially combining the
services offered by other systems currently used and bringing them together'on one operating
platform.
The agreement for services would effectively begin May 31,2023 for a term of 12 months at
which time it would automatically renew. The subscription fee subtotal is projected to be
9,850.00.First Due does offer additional services that may be considered in the future.
The product offers the following services.'
Manage occupancies,Pre-incident mapping, GIS data,Fire systems,Hazardous material, and
Contacts. Web responder dashboard"and Responder iOS/Andriod App with notifications,
• statusing and routing.Manage Hydrants including hydrants visible on pre-plan and response
map,hydrant list,hydrant types,ArcGIS hydrant layers.Automated importing of CAD calls via
Form#5-Sole Source-Goods and Services-Less than$100,000,Page 1 of 3,6/2/2023
XML,Database Connector or API. Includes a one-hour planning session and up to 6 hours of
webinar train the trainer sessions. Services related to configuring and customizing the.First Due
platform as described in statement of work.
The estimated cost is$9,850.00
The department is seeking.this procurement method because there is no other vendor offering the
same services on a single operating platform. One main driving purpose behind the purchase of
First Due is that the Fire department has been using an antiquated system for Pre-plans and
occupancy management. Additionally,First Due has the responder and notifications portion that
will greatly improve operations and response efficiency. Having these functions integrated into
one operating platform is something no other vendor has yet to offer. Another added benefit is
that several surrounding fire agencies have been using First Due for the last year or more.Having
neighboring agencies on the same response module and sharing information could prove to be
instrumental in mutual aid or larger events such as the Almeda Fire of 2020.
The Contractor for these services is Locality Media,Inc dba First Due a Delaware corporation.
Findings:
Market Research Overall finding:
"The key to First Due's approach is software consolidation across vital functions—a pivotal
concept described as a key innovation driver for 2021 and beyond.""The job of first responders
continues to become more complex while industry software has stagnated due to a lack of
innovation.As legacy platforms sunset, limited options exist for true software consolidation.
First Due solves this by providing deep and natively built functionality across all areas of Fire&
EMS."-Firehouse.com.
NEW YORK,August 16,2022—Today, Inc.revealed that First Due is ranked as the#1 Fire&
EMS software provider,#175 in all software companies, and#1349 overall on its annual Inc.
5000 list,the most prestigious ranking of the fastest-growing private companies in America.
First Due is used by Fire Departments across the United States and abroad.
Medford,Jackson County Fire District 3, Grants Pass, Salisbury,Freeport;Missoula,
Hendersonville, Waynesville,Reno, Ocala, Spokane,Eastside,Asheville,Fort Lauderdale,
• Reading, Truckee,Roberts Park, Town of Essesx,Burnsville, Cannel,Hartsdale,Eagle County,
Arcadia, City of Orange,Rio Rico, Hershey, Grapevine, City of Fairfax,Kitsap, and many more.
[In accordance with ORS 279B.075,these are the examples of findings that should be addressed. Select
at least one of the findings and prepare the determination as it specifically relates to the
goods or services being procured. More than one finding can be addressed The findings are as
follows.]
Pursuant to ORS 279B.075 (2)(a): Provide findings supporting your determination that the
efficient utilization of existing goods requires the acquisition of compatible goods or
services from only one source. [Provide clear and concise information to support this
determination.)
•
Pursuant to ORS 279B.075 (2)(b): Provide findings supporting your determination that
the goods or services required for the exchange of software or data with other public or
private agencies are available from only one source.
Form#5-Sole Source-Goods and Services-Less than,$100,000,Page 2 of 3,6/2/2023
First Due is a one-of-a-kind program that covers a multitude of Fire department operations and
functions.First Due offers a multifaceted approach to fulfill the needs of department operations
essentially combining the services offered by other systems currently used and bringing them
together on one operating platform. .
Pursuant to ORS 279B.075 (2)(c): Provide findings supporting your determination that the
• • goods or services are for use in a pilot or an experimental project. [Provide clear and
concise information to support this determination.]
Pursuant to ORS 279B.075 (2)(d): Any other findings that support the conclusion that the
goods or services are available from only one source.
First Due provides a single,modern, cloud-based application that allows agencies to run their
entire operation in one place.This could potentially and inevitably eliminate the need for two or
more of the applications currently in use, essentially reducing costs and creating a more efficient
and organized working environment.
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Form#5-Sole.Source—Goods and Services—Less than$100,000,Page 3 of 3,6/212023 •
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• Fai
AGREEMENT FOR SERVICES
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This Agreement for.Services(this"Agreement")dated as May 31,2023(the"Effective Date")is made by and between
' Locality Media,Inc dba First Due a Delaware corporation,having offices lat 107 7th St,Garden City,NY,11530("Locality
Media")and the Ashland Fire&Rescue located at 455 Siskiyou Boulevard,Ashland,OR 97520(the"Customer").
1. Locality Media maintains a website through which Customer members may access Locality Media's First Due Size-Upr"'
Community Connect'TM,Mobile Responder"'and/or other software-as-a-service platforms and solutions identified in
Exhibit A(collectively,the"Service")in connection with the performance of their Customer duties.Locality Media
agrees to grant the Customer access to the Service pursuant to the terms and conditions set forth below and in Exhibit
A,and the Customer agrees to use the Service only in strict conformity with and subject to such terms and conditions.
2. Locality Media may provide the Customer with one or more user ID's,initial passwords,digital certificates and/or other
devices(collectively,"Credentials")and/or application programming interfaces("APIs")to access the Service.The
• Customer shall access the Service only by using such Credentials and APIs. The Customer authorizes Locality Media to-
act on any instructions Locality Media receives from users of the Service who present valid Credentials
and such individuals shall be deemed authorized to act on behalf of the Customer,including,without limitation,to
change such Credentials. It is the Customer's sole responsibility to keep all Credentials and other means of access
within the Customer's direct or indirect possession or control both confidential and secure from unauthorized use.The
Customer understands the utility of the First Due Size Up Service depends on the availability of data and information
relating to Locations and structures in the Customer's jurisdiction,including but not limited to building system and
' structural information,building inspection codes and incident report data(collectively,"Location Data"). Locality•
Media also may process and furnish through the Service,in addition to Location Data,other data regarding residents
and roadways within the Customer's jurisdiction("Community Data"). Location Data and Community Data are referred
to collectively herein as"Data". Locality Media may acquire Data from third party public and/or private sources in
Locality Media's discretion. In addition,the Customer will upload to the Service or otherwise provide to Locality Media
in such form and using such methods as Locality Media reasonably may require from time to time,any and all Data
from the Customer's records and systems which the parties mutually designate for inclusion in the Service
database. The Customer agrees not to filter or alter such records except to conform such Data to the formats
reasonably required by Locality Media. Subject to any third-party license restrictions identified expressly in writing by
the Customer,the Customer grants to Locality Media a perpetual,non-exclusive,worldwide,royalty-free right and
license to process,use and disclose the Data furnished to Locality Media by the Customer in connection with the
development,operation,and performance of Locality Media's business,including but not limited to the Service.
3. As between the parties,the Customer and its employees,contractors,members,users,agents,and representatives
(collectively,"Customer Users")are solely responsible for determining whether and how to use Data accessed through
the Service.The Customer acknowledges that Locality Media,through the Service,provides an interface for viewing
Data compiled from the Customer and other sources over which Locality Media has no control and for which Locality
Media assumes no responsibility.Locality Media makes no representations or warranties regarding any Location or
structure(including but not limited to a Location's safety,'construction;occupancy,materials,hazards,water supply,
• contents,location,surrounding structures,exposures,size,layout,compliance,condition or history)),residents,
roadways,or any actual or expected outcome from use of the Data,nor does Locality Media make any representation
or warranty regarding the accuracy or reliability of the Data received by Locality Media.Locality Media provides
administrative and information technology services only and does not advise,recommend,or render an opinion with
respect to any information communicated through the Service and shall not be.responsible for the Customer's or any
third party's use of any information obtained through the Service. .
Locality Media,Inc.Agreement Feb 2023 Page 1 of 9
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4. The Customer shall obtain and maintain,at its own expense,computers,operating systems,Internet browsers,tablets,
phones,telecommunications equipment,third-party application services and other equipment and software
("Equipment")required for the Customer to access and use the Service(the Service being accessible to users through
standard Internet browsers subject to third party network availability and signal strength).Locality Media shall not be
responsible for any problem,error or malfunction relating to the Service resulting from Customer error,data entry
errors or malfeasance by the Customer or any third party,or the performance or failure of Equipment or any
telecommunications service,cellular or wifi network, Internet connection,Internet service provider,or any other third-
party communications provider,or any other failure or problem not attributable to Locality Media("Technical.
Problems").
5. This Agreement will be effective for an initial term of 12 months(the"Initial Term")commencing on the Effective Date.
After the Initial Term,this Agreement will automatically renew for successive terms of 12 months each(a"Renewal
Term"),subject to the right of either party to cancel renewal at any time upon at least 60 days'written notice. Locality
Media reserves the right to increase Customer's renewal Service fees by no more than 5%per annum,applied to the
Service fees set forth in the previous term. Either party also may terminate this Agreement immediately upon written
notice if the other party:(i)becomes insolvent;(ii)becomes the subject of a petition in bankruptcy which is not
withdrawn or dismissed within 60 days thereafter;(iii)makes an assignment for the benefit of creditors;or(iv)
materially breaches its obligations under this Agreement and fails to cure such breach within 30 days after the non-
breaching party provides written notice thereof. •
6. Upon termination;the Customer shall cease use of the Service and all Credentials then in the Customer's possession or
control.This Section 6 and Sections 8 through 11 and 15 through 25 hereof shall survive any termination or expiration
of this Agreement.
• 7. The Customer agrees to pay the fees set forth in Exhibit A for use of those Service features described in Exhibit A(as
available as of the Effective Date). Locality Media may charge separately for services offered from time to time that are
not included in the scope of Exhibit A(such as new Service features,systems integration services and applications of
the Service for new purposes),subject to the Customer's acceptance of the terms of use and fees associated with such
services. The Customer shall be responsible for the payment of all taxes associated with provision and use of the
Service(other than taxes on Locality Media's income).The Customer represents it has not received and agrees that it
shall not collect any fee,payment,or remuneration of any kind from any Data provider,other municipal agency or
other third party in connection with the Customer's purchase or use of the Service under this Agreement.
8. Locality Media owns and shall retain all right,title,and interest in and to the Service,all components
thereof, including without limitation all related applications,APIs,user interface designs,software and source code
,(which shall further include without limitation any and all source code furnished by Locality Media to the Customer in
connection with the delivery or performance of any services hereunder)and any and all future enhancements or
modifications thereto howsoever made and all intellectual property rights therein but not Data furnished by the
Customer. Except as expressly provided in this Agreement or as otherwise authorized in advance in writing by Locality
Media,the Customer and Customer Users shall not copy,distribute,license,reproduce,decompile,disassemble,
reverse engineer,publish,modify,or create derivative works from,the Service;provided,however,that nothing herein
shall restrict the Customer's use of the Data that the Customer has provided.
9. "Confidential Information"means any and all information disclosed by either party to the other which is marked
"confidential"or"proprietary,"including oral-information that is designated confidential at the time of
disclosure. Without limiting the foregoing,all information relating to the Service and associated software and the
terms of this Agreement shall be deemed Locality Media's Confidential Information.Notwithstanding the foregoing,
"Confidential Information"does not include any information that the receiving party can demonstrate(i)was known to
it prior to its disclosure hereunder;(ii)is or becomes publicly known through no wrongful act of the receiving party;(iii)
has been rightfully received from a third party authorized to make such disclosure without restriction;(iv)is
independently developed by the receiving party,without the use of any Confidential Information of the other party;(v)
has been approved for release by the disclosing party's prior written authorization; or (vi) is required to be
disclosed by court order or applicable law,provided that.the party required to disclose the information provides
prompt advance notice thereof to the other party(except to the extent such notice is prohibited by law).
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Locality Media,Inc.Agreement Feb 2023 Page 2 of 9
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10. Each party hereby agrees that it shall not use any Confidential Information belonging to the other party other than
as expressly permitted under the terms of this Agreement or as expressly authorized in writing by the other
party. Each party shall use the same degree of care to protect the other party's Confidential Information as it uses to
protect its own confidential information of like nature,but in no circumstances with less than reasonable care. Neither
party shall disclose the other party's Confidential Information to any person or entity other than its employees,agents
or consultants who need access thereto in order to effect the intent of this Agreement and in each case who have been
advised of the confidentiality provisions of this Agreement, have been instructed to abide by such confidentiality
provisions,entered into written confidentiality agreements consistent with Sections 9-11 or otherwise are bound
• •under substantially similar confidentiality restrictions.
11. Each party acknowledges and agrees that it has been advised that the use or disclosure of the other's Confidential
Information inconsistent with this Agreement may cause special,unique,unusual,extraordinary,and irreparable harm
to the other party,the extent of which may be difficult to ascertain.Accordingly,each party agrees that,in addition to
any other remedies to which the nonbreaching party may be legally entitled,the nonbreaching party shall have the
right to seek to obtain immediate injunctive relief,without the necessity of posting a bond,in the event of a breach of
Section 9 or.10 by the other party,any of its employees,agents or consultants. .
12. LOCALITY MEDIA REPRESENTS AND WARRANTS THAT IT SHALL USE COMMERCIALLY REASONABLE EFFORTS TO
. PROVIDE THE SERVICE WITHOUT INTRODUCING ERRORS OR OTHERWISE CORRUPTING DATA AS SUBMITTED BY THE
CUSTOMER. OTHER THAN THE FOREGOING,THE SERVICE,INCLUDING ALL DATA, IS PROVIDED ON AN"AS IS"AND"AS
AVAILABLE"BASIS WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING,LOCALITY MEDIA
MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED,ERROR FREE OR AVAILABLE AT ALL TIMES,NOR
DOES LOCALITY MEDIA WARRANT THAT THE SERVICE WILL REMAIN COMPATIBLE WITH,OR OPERATE WITHOUT
INTERRUPTION ON,ANY EQUIPMENT OF THE CUSTOMER OR CUSTOMER USERS.
13. EXCEPT AS SET FORTH ABOVE 1N SECTION 12,LOCALITY MEDIA MAKESAND THE CUSTOMER RECEIVES NO.
WARRANTIES,WHETHER EXPRESS,IMPLIED,OR STATUTORY REGARDING OR RELATING TO THE SUBJECT MATTER
HEREOF.LOCALITY MEDIA SPECIFICALLY DISCLAIMS,TO THE FULLEST EXTENT PERMITTED BY LAW,ALL IMPLIED
WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT WITH RESPECT
TO THE SUBJECT MATTER HEREOF,INCLUDING WITHOUT.LIMITATION THE SERVICE.
•
14. The Customer represents and warrants that the Customer is authorized and has all rights necessary toenter into this
Agreement,to provide the Data furnished by the Customer to LocalityMedia,andto use the Service and Data,and
• •'Customer will only use the Service and Data,as permitted under this Agreement and in accordance with the laws,
regulations,and any third-party agreements applicable to the Customer and Customer Users. Without limiting the
generality of the foregoing,Customer shall not cause or permit any Data to be uploaded to the Service or used in
connection with the Service in any manner that would violate any third-party intellectual property rights or license
between Customer and any third party. Customer agrees not to use or permit the use of the Service and Data in
. • connection with any public or private enterprise other than operation and performance of the Customer's functions
• and services.In addition,the.Customer and the Customer Users shall not copy,distribute,license,reproduce,publish,
modify,or otherwise use any Personally Identifiable Information(PII)contained.within the Data accessed through the
Service for any purpose other than to lawfully carry out the services and duties of the Customer.The Customer shall
remain responsible for the performance,acts and omissions of each Customer User as if such activities had been •
performed by the Customer.
15. Locality Media will indemnify,defend and hold harmless the Customer from and against any_and all damages,liabilities,
losses,costs and expenses(including,but not limited to,reasonable attorneys'fees)(collectively,"Losses") resulting
from any third-party claim,suit,action,investigation or proceeding(each,an"Action")brought against the Customer
based on the infringement by Locality Media of any third-party issuedIpatent,copyright or registered trademark,
except to the'extent such Action is based,on Data furnished from the Customer,the Customer's breach of any third
party agreement,or any combination or integration of the Service with any Customer-or third-party property,method
or system.
•
16.' The Customer will indemnify,defend and hold Locality Media harmless from and against any and all Losses arising from
or relating to:(i)any breach by the Customer of Section 8;or(ii)any Action by a Customer User or third party arising .
•
Locality Media,Inc.Agreement Feb 2023 Page 3 of 9
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from or relating to the use of the Service or Data accessed through the Service,except to the extent such Losses are
subject to Section 15 above or result from the gross negligence or willful misconduct of Locality Media.
17. Such indemnification under Sections 15 and 16 will be provided only on the conditions that:(a)the indemnifying party
is given written notice reasonably promptly after the indemnified party receives notice of such Action;(b)the
indemnifying party has sole control of the defense and all related settlement negotiations,provided any settlement
that would impose any monetary or injunctive obligation upon the indemnified party shall be subject to such party's
prior written approval;and(c)the indemnified party provides assistance,information and authority as reasonably
required by the indemnifying party.
•
18. EXCEPT FOR ITS INDEMNIFICATION OBLIGATIONS IN SECTION 15,AND EXCEPT FOR CLAIMS OF GROSS NEGLIGENCE,
WILLFUL MISCONDUCT OR FRAUD,LOCALITY MEDIA SHALL NOT BE LIABLE TO THE CUSTOMER OR CUSTOMER USERS
FOR ANY INDIRECT,INCIDENTAL,CONSEQUENTIAL,SPECIAL OR EXEMPLARY DAMAGES ARISING FROM OR RELATING
TO THIS AGREEMENT OR THE SERVICES OR DATA,EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.EXCEPT FOR ITS INDEMNIFICATION OBLIGATIONS IN SECTION 15,AND EXCEPT FOR CLAIMS OF GROSS
NEGLIGENCE,WILLFUL MISCONDUCT OR FRAUD,LOCALITY MEDIA SHALL NOT BE LIABLE TO THE CUSTOMER OR
CUSTOMER USERS FOR ANY DAMAGES IN CONNECTION WITH THIS AGREEMENT IN EXCESS OF THE GREATER OF(A)
THE AMOUNT OF FEES PAID OR PAYABLE BY THE CUSTOMER TO LOCALITY MEDIA WITHIN THE 12 MONTH PERIOD
IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY,OR(B)$5,000.
19. All notices,requests,demands,or consents under this Agreement must be in writing,and be delivered personally,by
email or facsimile followed by written confirmation,or by internationally recognized courier service to the addresses of
the parties set forth in this Agreement.
' 20. Except as otherwise provided below,neither party may assign this Agreement or any rights or obligations hereunder
without the prior written consent of the other party. Locality Media may assign this Agreement or any rights or
obligations hereunder to any Locality Media affiliate or in connection with the merger or acquisition of Locality Media
or the sale of all or substantially all of its assets related to this Agreement,without such consent.This Agreement shall
be binding upon and inure to the benefit of the parties,their respective successors and permitted assigns.
21. This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon.
22. Any modification,amendment or waiver to this Agreement shall not be effective unless in writing and signed by the
party to be charged.No failure or delay by either party in exercising any right,power,or remedy hereunder shall
operate as a waiver of such right,power,or remedy.
23. The parties are independent contractors with respect to each other,and neither shall be deemed an employee,agent,
partner,or legal representative of the other for any purpose or shall have any authority to create any obligation on •
behalf of the other. Neither party intends to grant any third-party beneficiary rights as a result of this Agreement.
24. Any delay in or failure of performance by either party under this Agreement will not be considered a breachand will be
excused to the extent caused by any event beyond the reasonable control of such party including,but not limited to,
acts of God,acts of civil or military authorities,strikes or other labor disputes,fires,interruptions in
telecommunications or Internet or network provider services,power outages,and governmental restrictions.
25. This Agreement supersedes all prior agreements,understandings,representations,warranties,requests for proposal
and negotiations,if any.Each provision of this Agreement is severable from each other provision for the purpose of
determining the enforceability of any specific provision.
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Locality Media,Inc.Agreement Feb 2023 Page 4 of 9
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26. Agreement Billing Information
. a. Accounts Payable Contact
Name: Emily Matlock
Email: emily.matlock@ashland.or.us •
•
Phone 541-552-2216- . - ' ' - - •
b. Tax Exempt YES (Yes/No) .
If Yes,please email a copy of the Exempt Certificate to accounting@firstdue.com.
C. Purchase Order Required YES • (Yes/No)
If Yes,return a copy of the Purchase Order with the signed agreement or email a copy to
accounting@firstdue.com.
LOCALITY MEDIA, INC. .. Ashland Fire & Rescue
By: By: , Ashland Fire&Rescue
Name: Andreas Huber Name: Ralph Sartain
•
Title: CEO Title: Fire Chief
Date: Date: 6.5.2023
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Locality Media,Inc.Agreement Feb 2023 Page 5 of 9
first rst d u G Exhibit A- Quote
Locality Media, Inc. dba First Due Prepared By: Mark Holleman
107 Seventh St Valid Until:July 31,2023
Garden City, NY 11530, United States. Quote Number: 1545132000145305047
Phone:+1.(516) 874-2258
Website: https://www.firstdue.com/ •
•
BILL TO:
Daniel Caples
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Ashland Fire &Rescue
455 Siskiyou Boulevard
•
Ashland, OR 97520
Account: Ashland Fire &Rescue .
Subscription Start: May 31,2023
Initial Term: 12 months
Annual Subscription:$8,850.00
Product Details Total
Occupancy Management&Pre-Incident Planning
Manage Occupancies, Pre-Incident Mapping, GIS data, Fire Systems, Hazardous
• Material, and Contacts. •
Responder
Web Responder dashboard and Responder iOS/Android App with notifications,
statusing and routing.
Hydrant Management-Advanced
Manage Hydrants including hydrants visible on pre-plan &response map, hydrant list,
hydrant types, hydrant uploads,ArcGIS hydrant layers, hydrant setup, hydrant service
checklist, data management, mapping,service inspections, hydrant flow test and .
reporting__
CAD Integration .
Automated importing of CAD calls via XML, Database Connector or API.
Online Standard Training Package
Includes a one-hour planning session and up to 6 hours of webinar train-the-trainer
sessions
Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in
the Statement of Work.
One-Time Fees Subtotal $ 1,000.00
Subscription Fees Subtotal $8,850.00
• Grand Total $9,850.00
Statement of Work •
Please see attached Statement of Work detailing the Implementation,Training and Support for this
Exhibit A-Quote.
•
Terms and Conditions
The above-listed Grand Total will be invoiced on or around the Subscription Start date. For subsequent
annual periods, the Service fees are due and payable annually in advance.
Payment Terms: Net 30 days •
For electronic ACH payment:JPMorgan.Chase Bank I ABA Routing:021000021 I Account #:803527972
Locality Media,Inc.Agreement Feb 2023 Page 6 of 9
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1 r� first due ; Statement of,Work
Locality Media, Inc. dba First Due For Quote Number: 1545132000145305047
107 Seventh St
Garden City, NY 11530, United States
P,hone:+1 (516) 874-2258
•
Website: https://www.firstdue.com/
Statement of Work I Ashland Fire & Rescue
Introduction
The purpose of this Statement of Work (SoW) document is to clearly define the Implementation,Training
and Support.
1. Implementation: •
First Due works very closely with you to ensure the application is ready forgo-live. During the
• Implementation you will be assigned a Client Success Manager and Implementation Manager who
will lead you through the process. Below is a description of each component of our implementation.
a) Discovery&Planning: During a project kick-off meeting we will flesh out the key components
of the configuration, customer stakeholders and project timelines.After this.stage we will . .
have a clear plan to when and how your agency will be live with First Due.
b) Configuration: First Due is an out-of-the box system but can be configured for your Agency's
• needs.Our team will work with you to configure all the parts of the application necessary for
go-live and beyond.These configuration sessions will generally occur weekly, and act as
administrator training.
c) Optimization: Once the account is configured,we will arrange a small end-:user testing
group to begin to use the application out-in-the-field.This is an iterative process in which we
listen tofeedback and make adjustments to the product on the fly.
d) Training: Once we have sign-off the product is ready for go-live we will build the necessary
training plan together,which may include train-the-trainer sessions, end user training, custom
training videos/content or even onsite sessions.The training section below provides more
detail on included training.
e) Roll Out: After training is complete,we are ready to roll-out the platform.We will work closely
with you to ensure First Due is rolled out effectively across your agency.
f) Support: Once we achieve sign-off that the system is live and stable,we will transition to ,
support (as described in the support section below). However,you will continue to have a
dedicated Client Success Manager moving forward.
2. Training: 0
Training is an integral part of any successful implementation. First Due is focused on providing your
agency adequate training to ensure effective user adoption of the platform. As part of this
Statement of Work, the customer will receive the purchased training as outlined in Exhibit A-Quote
throughout the implementation process as outlined:
1. Webinar Administrator training during configuration sessions
2. • Webinar formal Train-the-Trainer and/or End User Session(s) during the training phase
3. Access to online training videos, documents, content,and interactive knowledgebase
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Locality Media, Inc.Agreement Feb 2023 Page 7 of 9
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3. Integrations: •
Any scoped integrations included in this document will be described below.Any additional
integration scoped at a later date will be provided in a separate SoW at that time.
4. Data Migration:
First Due understands the importance of data migration to our customers and has extensive
experience working to migrate historical records into the platform. First Due will use best efforts to
migrate applicable data from Customer's existing systems utilizing data migration best practices.This
includes:
1. Data Migration Planning Session
• 2. Assistance/Guidance in extracting data from existing system/s
3. Mapping extracted data to First Due import workbooks
4. Importing of Data into First Due
5. Support:
First Due provides Support as part of the base subscription.This includes:
1. Email, Phone,Ticketing System Support Channels and Live Chat
2. Dedicated Client Success Manager
3: Access to knowledge base including online training videos and FAQs
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Locality Media,Inc.Agreement Feb 2023 Page 8of 9