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HomeMy WebLinkAbout1998-054 Agrmt - Network AddressCITY OF ASHLAND May 20, 1998 R.H. Jacobstein The Network Address, Inc. 2003 C&D Commerce Park Drive Annapolis, MD 21401 Dear Mr. Jacobstein: Enclosed is a signed copy of the consulting services agreement between The Network Address, Inc. and the City of Ashland. We have retained the original for our files. A purchase order number will be supplied to you in the next few days. Thank you. Fra~h Berteau Executive Secretary (541) 488-6002 CC Barbara Christensen, City Recorder Jill Turner, Director of Finance Consulting Services Contract Between The Network Address, Inc and the City of Ashland, Oregon CONSULTING SERVICES AGREEMENT '[he parties to this agreement are the following: Consultant: The Network Address, Inc. (hereafter "NAI") 2003C Commerce Park Dr. Annapolis, Maryland 21401 (410) 841-9100 Fax (410) 841-9106 Client: City of Ashland, Oregon 20 E. Main St. Ashland, OR 97520 NAI will consult with and advise the client in the following mailers: Section I LI Statement of Work The scope of services, contract deliverables are fiflly described in Appendix A of this contract. All modifications to this statement of work shall be in writing and approved by both client aud NA!. 1.2 Contract Amount lu return for the services identified in Attachmeut A, client shall pay NAI $10,500.00 plus out of pocket expenses not to exceed $3,700.00. 1.3 Method of Payment rI'he Contractor shall submit invoices listing the services performed and completed as outlined in Attachment A. lhe invoice shall cite the clients Purchase Order Number, NAt Contract Number and Date of Services or completion and/or submission of an identified deliverable as defined by the Statement of Work in Attachment A. The Client will make pay~nent to the NAI net 30 days, after receipt of an acceptable invoice and satisfactory completion of each of the requested services. 1.4 Inspection and Acceptance All tasks and reports shall be conducted and completed in accordance with recognized and cnstomarily accepted iudustry practices. In the event of rejection of any report of deliverable, the client shall notify NA1 in writing stating the specific deficiencies. NAI will have ten (10) business days to either correct stated deficieucies or deliver a schedule under which deficiencies are corrected. ,' ORI$1NAL May 18,1908 Consulting Services Contract Between The Network Address, Inc and the City of Ashland, Oregon 1.5 Limit of Liability. Should NAI be unable to correct the contract deficiencies to the satisfaction of the client, NAI's maximum out~of-pocket liability is limited to the sum total of the cost of services and the cost of out-of-pocket expenses. 1.6 Contract Effective Date This agreement is subject to Client's purchase order issued in connection herewith. Executed by: The Network Address, Inc. 2003C Commerce Park Drive Annapolis, Maryland 2140 I .lames S. Boyd President City of Ashland, Oregon 20 E. Main St. Ashland, OR 97520 Title: City Administrator Date: May 18, 1998 ORIGINAL 2 May 18, 1098 Consulting Services Contract Between The Netsyork Address, Inc and the City of Ashland, Oregon ATTACIIMENT A ORIGINAL 3 May ! 8. 1098 Proposal To The City of Ashland, Oregon Technology Assessment Introduction As a strategic line of business, The Network Address, Inc. (NAI) offers a Technology Planning and Assessment Service to local government. The focus of this service is specific while the scope varies based on the needs and interests of each individual government. For example, the scope can range from development of a comprehensive set of strategic and tactical technology plans to review and assessment of specific projects and issues. NAI is pleased to have the opportunity to submit this proposal to The City of Ashland. NAI staff has extensive experience in the organizational, financial, management and technical issues surrounding the planning, introduction, deployment, suppod and maintenance of technology. As a result, NAI understands the impodance of delivering solid, cost effective technology solutions which reliably serve the needs of a wide user constituency. NAI has tailored the scope and deliverables for this proposal based on our a discussion with the city manager. This proposal outlines NAI's understanding of this scope and these deliverables. NAI's approach to delivering this service is also defined. NAI understands that this engagement encompasses the city government and its agencies. Throughout this proposal, NAI refers to these groups collectively as Ashland or the "city". General The Network Address, Inc., has a staff of fifteen, its main office in Annapolis, Maryland and a satellite sales office in Centreville, Virginia. All correspondence is to be addressed to: ORIGINAL The Network Address, Inc. 1 Technology Assessment Proposal to The City of Ashland, Oregon May 14,1998 The Network Address, Inc. Attn.: R. H. Jacobstein 2003C Commerce Park Drive Annapolis, MD 21401 (410) 841-9100/Fax (410) 841-9106 Incorporated in April of 1994, The Network Address, Inc. (NAI) provides a wide range of services and products to assist organizations plan, design and build sound and extensible technology infrastructures. Focusing on the Open Systems Interconnect model (OSI), NAI offers planning and assessment assistance in the development of strategic and tactical technology plans. Additionally, NAI is a systems integrator of products and equipment that enable and support on-going technology operations and management. Drawing on a combined base of ninety years of experience in information technology and telecommunications, NAI provides consulting, project management and system integration services to its local government clients. NAI's local government business unit provides consulting, planning, project management and system integration design services to its local government clients. NAI's primary planning emphasis is the management of technology as well as the technology itself. Within the local government market, NAI provides hardware, software and application systems technology solutions. These include local area, wide area and remote connectivity, a full range of Internet and Intranet services and a full process of application selection starting with the requirements analysis and continuing through RFP development, issuance, responses evaluation, selection and subsequent implementation management. These, coupled with strong governance oversight consisting of well defined organizational structures, clearly enunciated standards policies and procedures, and a common understanding of staff roles, responsibilities and expectations, form the core of comprehensive strategic and tactical plans. From the technical perspective, as a strong proponent of industry standards, NAI's focus is on current and emerging technologies which adhere to the guidelines and principles established by the nationally recognized oversight bodies such as the ANSI, IEEE, OSF and CCITT. NAI's local government practice is dedicated to serving the needs of local governments across the United States. These services range from assessing a government's position relative to current and emerging technologies, to strategic technology architecture and infrastructure planning, to tactical project management services. As a result, NAI offers a full breadth of services including equipment identification and specification, software selection, network planning, both wide and local area, application acquisition services, and the project management to assist the city with and ensure successful technology implementation and on-going operation. The Network Address, Inc. 2 Technology Assessment Proposal to The City of Ashland, Oregon May 14,1998 Engagement Objectives · Review past and current city technology plans, goals and objectives for depth, breadth and consistency. Evaluate and assess the consistency and scope of The City of Ashland's telecommunications and data processing environments. Examine their cost and functional effectiveness, and their ability to receive, assimilate, manage and support current and emerging technologies. Evaluate past, current and proposed telecommunications and data processing initiatives and support of these by city management personnel. Provide an assessment of the effectiveness of these initiatives in meeting enunciated plans, goals and objectives. Identify potential methods of leveraging prior technology investments. · Develop an understanding of the city's direction and objectives and how technology would serve these. · Examine and assess staff experience, skills, level of understanding and readiness to receive, assimilate, manage and support current and emerging technologies. · Examine user satisfaction, training levels and enablement visa vis available and planned technology. Develop and deliver a report to Management discussing each of the above engagement objectives and the city's technology readiness position. Provide relevant recommendations for future technology planning, direction and programs. Scope of Work · Interviews of key personnel and technology users to understand perceived plans, direction and vision. · Review of past and current technology plans. Review recent and planned technology implementations for cost and functional effectiveness and consistency. Examination of information systems policies, procedures and service delivery mechanisms. Assess user satisfaction, service levels and user expectations of current, planned and future technologies. · Review of the current organizational assignment of responsibilities and authorities relative to the management of technology within The City of Ashland. The Network Address, Inc. 3 Technology Assessment Proposal to The City of Ashland, Oregon May 14, 1998 · Review of current and previous budgets for technology expenditures, including acquisition policies and procedures, staff, training and support. · Examination of telecommunications and systems hardware, software and network documentation, policies, procedures and standards. Examination of technology deployment in key functional areas as applicable to the's span of control. These may include Public Safety, Libraries, Health, Parks and Recreation, Public Works, Social Services, Finance, Geographic Information Systems (GIS) and Information Systems. Assess whether these systems' potential to scale is consistent with The City of Ashland's technology direction, plans and needs. Evaluation of the currently published (or de-facto) city standards in the areas of cabling and connectivity, compliance with industry standards and adherence to internal local standards. · Evaluation of the city's position relative to exploiting Internet and IntraNet services and providing public access to its information. Examination of the technology infrastructure support and review current telecommunications topologies and implementations, inter-system connectivity and connectivity to vendors, suppliers and other external sources. This includes reviewing the city's fiber optic assets. · Review of city information systems applications and assessment as to their suitability. Deliverables As a result of its work, NAI will provide the city with: A repod to management that enumerates the findings of the review. The report will offer an opinion as to Ashland's position regarding the organization's current technology staffing, governance, cost, physical and logical structures. The repod will also provide an opinion as to the readiness of the city to accept and deploy modern technology into its current and planned environments, and offer recommendations for consideration going forward. · A final meeting with Ashland's executive management to discuss the report, its findings and accompanying recommendations. The Network Address, Inc. 4 Technology Assessment Proposal to The City of Ashland, Oregon May 14, 1998 Engagement Approach The review consists of four phases. To minimize expense, only the necessary components will be conducted at the city's locations. An NAI Engagement Manager together with a Ashland-assigned Project Manager are collectively responsible for overseeing the program. The project manager must have the authority to schedule resources, share documentation, policies and procedures with the engagement manager and be available as needed for the duration of the engagement. The engagement follows this sequence: Preparation Phase The project manager assembles current documentation, plans, policies, and procedures, and other agreed upon pertinent material, and forwards these to NAI. The engagement manager reviews this material in preparation for the next phase. Based on NAI's review, the engagement manager and the project manager determine a schedule for the assessment phase and schedule the necessary resources. Assessment Phase The engagement manager conducts the assessment phase at Ashland's offices. During this phase, the engagement manager meets with key city officials, management and staff to discuss the material provided and reviewed in the preparation phase. Additionally, physical facilities, the technology environment, inter-connectivity and geographic considerations are examined. Analysis Phase In the analysis phase, NAI assimilates the information it has gathered and develops an executive report which describes its findings and provides pertinent recommendations. The report will provide an opinion regarding the city's current position as it relates to its technology costs and infrastructure and its stage of readiness for adopting and installing technology going forward. Reporting Phase A draft report is sent to the project manager for the city's initial review. At this time, Ashland staff is asked to review the draft and identify any errors of fact or omission. Once these comments are received, a final report is issued. As the last step, the engagement manager returns to The City of Ashland offices for meetings with management and staff to discuss the details of the report. The Network Address, Inc. 5 Technology Assessment Proposal to The City of Ashland, Oregon May 14,1998 NAI Staff Resumes Mason E. (Gene) Swearingen, Director: Mr. Swearingen has over twenty years experience in the public and private sectors. He received his Bachelor of Arts degree in History and Political Science from Hampden-Sydney College in Virginia and a Master of Public Administration degree from the University of North Carolina in Chapel Hill. Mr. Swearingen joined The Network Address, Inc. in 1994, provides management consulting services to local government and is directly responsible for sales and marketing as well. During his career, Mr. Swearingen has served as an Assistant City Manager and Budget Director in Winston-Salem, North Carolina, President of the International City Management Association (ICMA) RC services company and as a management consultant to local government for the Mercer Group. Mr. Swearingen has overseen the development and management of city budgets of $50 million, has extensive knowledge of local government practices as well as Human Resources issues involving organizational development, staffing requirements and standards, and EEO research and investigation. Additionally, he has provided training on Performance Appraisal, Job Analysis and strategic planning for government employees and has developed training transition plans. R. H. ("Jake") Jacobstein, Vice President: Mr. Jacobstein has worked in excess of twenty-five years in the information technology field in commercial, local government and academic environments. Through this experience, Mr. Jacobstein has had direct responsibility for all scales of computing platforms including mainframes, S/38, AS/400 and DEC mid-range processors, personal computers and RISC systems including large scale remote, interactive and integrated networking of these environments. Mr. Jacobstein received his B.S. in Mathematics from the University of Buffalo and his M.B.A., with distinction, from The Ohio State University. He is a member of the Beta Gamma Sigma honor society. Mr. Jacobstein joined The Network Address Inc. in 1995. As Vice President, Client Services, he is responsible for the company's Management Consulting practice. During his career, he has been responsible for staffs of eighty, annual budgets to $20 million dollars and multi-year, multi-million dollar technology projects. He has managed large scale tandem data centers for the banking and health care industries, national and international wide area networks serving commercial and military customers and as the Director of Information Resources for the International City Management Association (ICMA) RC, provided technology services to support over four hundred local government members. More recently, as Director of Technology for John Hopkins University Hospital, Mr. Jacobstein replaced the hospital and medical school network (circa 1983) with a new The Network Address, Inc. 6 Technology Assessment Proposal to The City of Ashland, Oregon May 14,1998 fiber based backbone architecture serving over 2000 clients, thirty geographically dispersed locations and forty servers. The contemporary design and architecture of this seamless and pervasive network provided for the interconnectivity and integration of these servers which consisted of IBM mainframes, DEC mini computers, and UNIX, Novell and WINDOWS NT systems. Qualifications and References NAI staff has over ninety combined years experience in providing technology planning, design and management services for users of wide area and local area networks and focuses its services in the local government market place. As a result of its understanding of the local government environment, NAI has been endorsed by The Innovation Groups (IG), a not-for-profit association dedicated to serving local government, to provide technology consulting services and host technology seminars for its members. Contact Bob Havlick, President of the Innovation Groups, at (813) 622- 8484 for further details. Beyond the IG, NAI offers the following references: Frederick County, Maryland. Carl Moore Director of Interagency Information Systems for Frederick County 117 E. Church St. Frederick, MD 21701 (301) 694-1010 Prince William County, Virginia. Dennis Gardiner Director of the Office of Technology and Facility Support Services 4379 Ridgewood Center Drive, Suite 201. Prince William, VA 22192-5308 (703) 792-6880. City of Upper Arlington, Ohio. Richard King City Manager 3600 Tremont Rd. Upper Arlington, OH 43221-1595 (614) 459-6100 The Network Address, Inc. 7 Technology Assessment Proposal to The City of Ashland, Oregon May 14,1998 Arlington County, Virginia. Jorge Gonzales Assistant County Manager 2100 Clarendon Blvd. Arlington, VA 22209 (703) 358-3120 City of Staunton, Virginia. Richard Anzolut Assistant City Manager P.O. Box 58 Staunton, VA 22402 (540) 332-3812 Clark County/City of Springfield, Ohio Matt Kridler City Manager 76 High St. Springfield, OH 45502 (937) 324-7300 Topeka, Kansas Alan Morris Chief Administrative Officer 215 SE 7th St. Topeka, KS 66603 (913) 368-3725 Rock Hill, South Carolina J. Russell Allen, City Manager Gerry Shapiro, Finance Director P.O. Box 11706 Rock Hill, SC 29731-1706 (803) 329-5500 City of Victoria, Texas Denny Arnold City Manager The Network Address, Inc. 8 Technology Assessment Proposal to The City of Ashland, Oregon May 14, 1998 City Hall Square Victoria, TX 77902 (512) 572-2720 City of Hampton, Virginia Mike Monteith Assistant City Manager 22 Lincoln St. Hampton, VA 23669 (757) 727-6370 City of Lenoir, North Carolina Jim Hipp City Manager 801 West Ave. NW Lenoir, NC 28645 (704) 757-2200 City of Goldsboro, North Carolina Richard Slozak City Manager PO Drawer A Goldsboro, NC 27533 (919) 735-6121 Engagement Details The Innovation Groups, Inc., in conjunction with the Network Address, offers this service to local government. · The cost of this review is $10,500 plus travel and out-of-pocket expenses not to exceed $3,700.00. This includes two visits to Ashland's offices. · The assessment will be completed approximately seven weeks after receipt of purchase order. The Network Address, Inc. 9