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Home My WebLink About2004-144 Agrmt - Motorola~ MOTOROLA Ver. 4.?Bu,,dl000 SERVICE AGREEMENT Attn: National Service Support 1307 East Algonquin Road Schaumburg, IL 60196 (800) 247-2346 Date: 6/4/2004 Agreement Order # ' 0601031290579 Supersedes Agreement #(s) ' 615002751 Company Name: City of Ashland Attn: Billing Address: 20 East Main Street City, State, Zip: Ashland, OR 97520 Customer Contact: ChiefW0odley Phone: 541 482~2770 Fax: woodleyk@ashland.or.us Qty Model/OptiOn svcolsvc~42o 3O 2 1 4 1 1 14 4 21 8 19 11 27 37 41 SVC02SVC0015 3O 2 1 4 1 4 1 1 SVC01SVC2007 SVC02SVC0013 Description sP- Local Infrastructure Repair Remotes Midland Base Station Midland Control Station MSR2000 Base Station MSR2000 Control Station MSR2000 Base Station SP - Subscriber Repair - Local Local Radio Combo Package Midland Mobile Maratrac Mobile M1225 Mobile Matxtrac Spectra Mobile Astro Mobile HT1000 Saber Portable XTS3000 Portable SP- OnSite Infrastructure Response On Site Infrastructure Response with Local Dispatch Remotes Midland Base Stations Midland Control Station Quanter Base Station Quantar Repeater MSR2000 Base Station MSR2000 Control Station ;MTR2000 Base Station SP - Depot Infrastructure Repair Quantar Base Station Quantar Repeater Required P.O.: Customer #' 1011793777 Bill to Tag # 0001 _ ,,,~0 ~,' C°ntract Start Date:; ; ;;0; /,4¢~.,, Contract End Date: 6/3 / Anniversary Date: Payment Cycle: Annually Tax Exempt: Yes .' Monthly Ext Extended $ 17730 $ 2,124.00 $ 99.50 $ 1,194.00 $ 24.82 $ 297.84 $ 198.68 $ 2,384.16 $ 49.65 $ 595.80 $ 49.65 $ 595.80 139.16 $ 39.76 $ 169.89 $ 79.52 $ 188.86 $ 109.34 $ 19899 $ 27195 $ 301 76 $ 1,669.92 477.12 2,038.68 954.24 2,266.32 1,312.08 2,387.88 3,263.40 3,621.12 66.60 33.14 8.37 66.28 16.57 66.28 16.57 16.57 799.20 397.68 100.44 795.36 198.84 795.36 198.84 198.84 $ 176.72 $ 2,120.64 $ 41.63 $ 499.56 SPC v4.7 Build !000 SUBTOTAL- RECURRING SERVICES $ 2,607 26 $ 31,287.12 Release Date: 01/12t04 SPECIAL INSTRUCTIONS- ATTACH STATEMENT OF WORK FOR pERr"ORI~,tANCE SUBTOTAL- ONE-TI ME 'EVENT SERV CES $ DESCRIPTIONS TOTAL $ 2,607.26$ 31,287.12 TAXES $0.00 $0.00 GRAiqD TOTAL i $ 2,607.26 i $' 31,287.12 ' . . THIS SERVICE AMOUNT IS SUBJECT TO STATE & LOCAL TAXING ,IURISDICT ONS, TO BE VERIFIED BY MOTOROL.A. SUBCONTRACTOR(S) CITY _ Day Management Corp dba Day Wireless Medford Systems received Statements of Work that describe the services provided on this Agreement. Motorola's Service Terms & Conddions, a copy of which is attached to this Service Agreement. is Incorporaled herein by this reference AUTttORIZED CUSTOMER SIGNATURE f ! TITLE CUSTOMER (PRINT NAME) Central Customer Support Manager MOTOROLA REPRESENTATIVE (SIGNATURE) TITLE Mary Figolah 847 576-2438 MOTOROLA REPRESENTATIVE PRINT NAME) PHONE DATE DATE 847 576-8311 FAX STATE OR SPC v4.7 Build 1000 Release Date: 01/12/04 ' 06/2'1/d41' "M(~I"11,i] :11,2 F'A'X":51,4'I']],488".,5'320['.i' '..] .,ASHLAND SV¢.,CTR ........... [~ 0'02 SERVICE AGREEMENT Ac~r.'emem Oraer '# ' 0601031290579 Supersedes Agreemenl #(S)' .5 .1_5 . _~. _ ?. ~ _1 ............ Comoany Name: City q[ .A..s!Llpgd ...................................................... Al'tn: Cll.y, SI.31e, Zip: Aghland, O1~ 9752Q ......................... .~USl0~ef QO~IaC~: Ch,e(Wondley "' .... ' ..... ~:(,~."-,-;:'...:: .....'.. - ':,:T,.--'. - · ~ ... ~a~: woodleyk~ashland.of.u~ ] ....................................... I M~lanO G~t~ol Sl~ti~n . ..,,. ,.. ...... ., . ,,,..., .~..~,~.:,,,,,,,.., .......,,~, ...... , :;.,,,,..r.:. :,. ~,, ,, . 14. 27 37 41 30 4 1 1 1 .I SVG01 SVC2007 Reclu~red Customer Bill [o T~g Contract E;lart DAte.' Contrecl End Oal~: Paymem Cycla: bIS.R2000. 8asa .51ulion L~ ~ad[a Comb~ Pmckage J M~t~¢ .... -. ................ ........, ,,. ~Astro .MoDlle HT 1000 ;XTS3O. OO ~SP - OnS;te In~astru~u~ ~ ............................. . Midland Co~t~! StaEon . . , ; ........ . .......... '... . ~QuA~.~ Replier . ,MSR2000 6as~ 5~ation .... '.MSRT.~Q Co~lral S~ti~n . . : ........ .. . . ..... ~MT~2000 B~¢c .~SVCO~$,~.O0D:J3 . . . ;SP ~ Q.e~or~n[r~[ruc~ure R~paJr ' ' . .Ou~n[~¢ Ba~e Sl~[ion : Tax F_.xemp(: Yes ~ Ont.h_my...E.~ .. 177 49.65 , . . SPC v~,.? Build 1000 ............................................... 2'1107 Ze S 31.2117 12 ~0'd 8g'gL ~006 L6 unr Ll~8'xej SPC v4.. / Bufld 1 ~.tease Dele' 01/~ 2/04 PRODUCER Sedal # 1922 TH'i'S CER~iI~iCA:I:~'"i~'"':~i~':~:~:~:'"'~"'~'~'~'"'~'~ I'NFO'RMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE AON RISK SERVICES, INC. OF ILLINOIS HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR 1000 NORTH MILWAUKEE AVENUE ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. GLENVIEW, ILLINOIS 60025 : COMPANIES AFFORDING COVERAGE ATTN: INSURANCE VERIFICATION CENTER 1-800-4-VERFIY/FAX 1-847-953.5341 :! COMPANY ~ A LIBERTY MUTUAL INSURANCE COMPANY INSURED ~ COMPANY LIBERTY MUTUAL FIRE INSURANCE COMPANY i B MOTOROLA INC. AND ITS SUBSIDIARIES 1303 EAST ALGONQUIN ROAD ! COMPANY SCHAUMBURG, IL 60196 C LIBERTY INSURANCE CORPORATION i COMPANY D /HI:51~5 IL) L;E.TIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN I~SU~ T~ THE INSURE~;E~'A~'(~V~ INDICATED, NOTVV1THSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF INSURANCE POMCY EFFECTIVE POLICY EXPIRATION LTR ! POLICY NUMBER DATE (MM/DD/YY) DATE (MM/DD/YY) LIIMITS A [GENERAL LIABILITY RG2C41005169074 7/01/2004 7/01/2005 GENERAL AGGREGATE $ 5,000,000 . XCOMMERCIAL GENERAL LIABILITY PRODUCTS- COMP/DP A(3G $ 5,000,000 CLAIMS MADE ~1 OCCUR PERSONAL & ADV INJURY $ 5,000,000- OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE $ 5,000,000 ___ FIRE DAMAGE (Any one fire) $ 250,000 MED EXP (Any one person) $ 10,000 B AUTOMOBILE LIABILITY AS2C41005169014 7/01/2004 7/01/2005 ~ ANY AUTO (ALL OTHER STATES) COMR~NED SINGLE LIMIT $ 5,000,000 ALL OWNED AUTOS AS1 C41005169024 A (OHIO) BODILY INJURY $ SCHEDULED AUTOS (Per person) HIRED AUTOS BODILY INJURY NON-OWNED AUTOS (Per accident) I $ PROPERTY DAMAGE $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT$ ANY AUTO OTHER THAN AUTO ONLY: EACH ACCIDENT $ --_ AGGREGATE $ EXCESS LIABILITY EACH OCCURRENCE $ ---/~ UMBRELLA FORM AGGREGATE $ OTHER THAN UMBRELLA FORM $ C WORKER'S COMPENSATION AND WAT-C4D-00516g-084 7/01/2004 7/01/2005 X I~O~¥WcsT~Ua~TS °r~ EMPLOYERS' LIABILITY (ALL OTHER STATES) EL EACH ACCIDENT $ 1,000,000 WC7-C41-005169-094 C THEpARTNERS/EXECUTiVEPROPRIETOR/ INCL (AK, ID,MT,OR,WI) EL DISEASE- POLICY LIMIT $ 1,000,000 OFFICERS ARE: EXCL EL DISEASE- EA EMPLOYEE$ 1,000,000 OTHER DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES/SPECIAL ITEMS SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE CITY OF ASHLAND EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL 20 EAST MAIN' 30 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, ASHLAND, OR 97520 SUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF ACH RISK SERVICES, INC. OF ILLINOIS REQUISITION FORM THIS REQUEST IS A: [-] Change Order(existing PO #~ CITY OF ,SHLAND Date of Request: [ 06/18/2004 ] Vendor Name: Address: City, State, Zip: Phone: Fax Number Deliver Location Mntnrnl~ Attn' N~tinn~l R~.rvic~. R~Jnnorf_ M~rv F:innl~h Schaumberg, IL 60196 1-800-247-2346 or 847-576-2438 FAx: 847-576-83i i Services Only Description Total Cost Solicitation Process: Annual radio maintenance and service contract for the I-'-I Exempt l--I 3 Written Quotes · . . entire city. (copies attached) i [~ Sole Source l-'] Invitation to Bid · (copies on file) Please see attached spreadsheet for department/division costs and associated account numbers. r-1 Less than r-] Request for $ 31,287.12 $5000 Proposal (copies on file) i Account Number - *Please attach the Original signed contract and Insurance certificate. Materials Only Item # Quantity Unit Description Unit Cost Total Cost Account Number___ ; ~l'~a;-e -a'tt'~h i'~uotes. Employee Signature: Supervisor/Dept. Head Signature: NOTE: By signing this requisition form, I certify that the above request meets the City of Ashland Solicitation Process requJ~ments and can be provided when necessary. G:Finance\Procedure~P~Forms~004 Motorola Service Contract Requisition.doc on:07/15/02 Updated MOTOROLA RADIO MAINTENANCE CONTRACT BILLING DISTRIBUTION Account Number Amount Account Number Amount El10.06.11.04.603500 $10,261.44 E675.08.17.00.603500 $*' 600.72 El10.07.12.00.603500 $ 5,175.12 E675.08.19.00.603500 $1,150.32 El10.07.13.00.603500 $ 5,175.12 E690.11.18.00.603500 $1,674.32 El10.08.14.00.603500 $ 110.89 E691.11.00.00.603500 $ 559.22 E260.08.12.00.603500 $ 2,003.37 E710.08.11.00.603500 $ 504.02 E670.08.18.00.603500 $ 1,708.52 E710.08.23.00.603500 $ 115.92 E670.08.19.00.603500 $ 201.84 E730.08.24.00.603500 $1,178.82 E710.03.07.00.603500 $ 867.48 Department Account Department Police 110.06.11.04 Waste Water Fire - OPS 110.07.12.00 WWTP Fire - EMS 110.07.13.00 Electric Cemetery 110.08.14.00 AFN Streets 260.08.12.00 PW Admin Water 670.08.18.00 PW Engineering WTP 670.08.19.00 Maintenance Finance 710.03.07.00 Account 675.08.17.00 675.08.19.00 69(:). 11.18.00 69~1.11.00.00 71 (:).08.11.00 71 (:).08.23.00 73(:).08.24.00 M OLA Statement of Work Definitions There may be additional terms defined in this list that do not apply to the SOWs attached. Terrns in this list that are not specifically used in the attached SOWs should be disregarded. 1.0 Definitions Capitalized terms used in this Statement of Work and not otherwise defined within the Statement of Work, Communications System Agreement or other applicable Agreement have the following meanings: 1.1 Box Unit Test: Unit is tested in a fixture that simulates the functions for which it was designed, engineered, or manufactured to insure that it meets manufacturer specifications;. 1.2 Case: Electronic tracking document for requests for service through the System Support Center. 1.3 Components: Motorola new or refurbished parts of equal quality. 1.4 Configuration Change Support: A change in a user-defined parameter, which ]nay include, but is not limited to, a change in the placement of a dispatch console talkgroup window. Fleetmapping is not considered included in Configuration Change Support. 1.5 Continuously: Seven (7) days per week, twenty four (24) hours a day, three hundred sixty five (365) days a year including holidays. 1.6 Core Release: A new version of Software that adds Standard Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). 1.7 Customer: The end-user Customer as identified in the Communications System Agreement, Service Agreement or other applicable Agreement. 1.8 Customer Support Plan: A document mutually developed by Motorola and the Customer that provides information about the Customer and the System and describes the specific processes by which Motorola will deliver and the Customer will receive the services promised under this Statement of Work. 1.9 Enhancement Release: A superseding issue of Software, which adds to, improves, or enhances the performance of Standard Features contained in the then currently shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2). 1.10 Equipment: The equipment specified in the Equipment List as set forth in the Communications System Agreement, Service Agreement or other applicable Agreement, including any additions to the Equipment List during the Warranty Period. 1.11 Enhanced System Support (ESS) Period: The 12 month period commencing al: the start of the Warranty Period for Equipment and Software as defined by the Communications System Agreement. 1.12 Event: An alarm or informational notification received by Motorola through the Network Management tools. 1.13 Federal Technical Center: A Motorola facility located in Lanham, Maryland, the purpose of which is to serve as Motorola's centralized location for radio repair for Federal Customers. 1.14 Firmware: Software in object code form that is implanted or embedded in hardware. 1.15 Infrastructure: The fixed Equipment excluding mobiles, portables, and accessories. 1.16 Maintenance: The process for determining the cause of Equipment failure, rernoving, repairing, or replacing parts or elements necessary in order to conform the Equipment ~with the manufacturer's specifications along with system specific specifications, delivering and reinstalling the parts, and placing the Equipment back into operation. 1.17 Motorola Software: Software whose copyright is owned by Motorola. 1.18 Radio Support Center: A Motorola facility located in Rockford, Illinois, the p~arpose of which is to serve as Motorola's centralized location for radio repair. Definitions Approved by Motorola Contracts & Compliance Page 1 of 2 1.19 1.20 1.21 1.22 1.23 1.24 1.25 1.26 1.27 1.28 1.29 1.30 1.31 1.32 MOTOROLA Response: Response times are defined as when a technician, a remote systems technologist or a remote network specialist is actively working the technical issue, remotely or on-site, as determined by Motorola. Restore/Restoration: The effort required to bring Equipment to the level for which it was designed, engineered and adjusted for performance in accordance with the manufacturer's published specifications, although such Equipment may not necessarily be malfunctioning. Servicer: a Motorola Authorized Service Station or Motorola Field Service personnel. Software: Includes Motorola and any non-Motorola Software that may be furnished with the Communications System. Standard Business Day: Monday through Friday, 8:30 a.m. to 4:30 p.m., local time, excluding Motorola holidays. Standard Feature: A software functionality for components of Customer's System that is available to Customer in the standard software release. Start Date: Effective start date as listed on the Service Agreement or other applicable Agreement. System: System is the communications system as defined in the Communications System Agreement or other applicable Agreement. System Acceptance: Unless otherwise defined in the Communications System Agreement, the date' upon which Motorola has successfully completed all of the System tests as described in the acceptance test plan. System Support Center: a Motorola facility located in Schaumburg, Illinois, the purpose of which is to serve as Motorola's centralized system support facility to compliment the field support resources. The System Support Center is hereinafter referred to as the "SSC." System Test: Unit is tested in a Motorola manufactured system of similar type from which the unit was designed to test all functionality of the unit to insure that it meets manufacturer specifications. Systemic: A software/hardware product defect related to or affecting the designed system operation. Technical Support Operations: A centralized telephone support help desk that provides technical support for Motorola customers' who have purchased Commercial Government and Industrial Solutions Sector (CGISS) products or have a contract for technical support. Work Flow: A step-by-step process including instruction or direction for routing, handling, and processing information at a given agency. Definitions Approved by Motorola Contracts & Compliance 11/14/01 Page 2 of 2 Special Statement of Work Local Infrastructure Repair-Designated Equipment 1.0 Description of Services Local Infrastructure Repair provides repair service of Equipment named on the Customer F_.quipment list by the Servicer. At the Servicer's discretion and responsibility, Equipment may be sent to Motorola, original equipment manufacturer, or other facility for repair. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the; Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Repair Equipment at the Servicer facility or Customer location to be determined by Motorola. Servicer is responsible for travel costs to a Customer location to repair Equipment. 2.2. Perform the folloWing on Motorola Equipment: 2.2.1. Perform an operational check on the Equipment to determine the nature of the problem. 2.2.2. Replace malfunctioning Components With new or reconditioned assemblies. 2.2.3. Verify that Motorola Equipment is returned to Motorola manufactured specifications. 2.3. Provide the following service on third party Infrastructure 2.3.1. Perform diagnostic on select third party Infrastructure to determine whether there is an Equipment malfunction. If no malfunction is found, Equipment with no trouble found (NT~ will not be sent to third party vendor for repair. 2.3.2. If a malfunction is found, ship select third party Infrastructure to the original equipment manufacturer or third party vendor for repair service. 2.3.3. Coordinate and track third-party Infrastructure Equipment sent to the original equipment manufacturer or third party vendor for service. 2.4. Reprogram Equipment to return Equipment to original operating parameters based on templates provided by Customer. If the Customer template is not provided or is not reasonably usable, a generic template will be used which will be provided by Servicer. 2.5. Notify the Customer upon completion of repair. 2.6. Properly package, return ship or hand deliver Equipment to the Customer specified address. Servicer will pay return shipping charges, if being sent via overnight carrier. 3.0 Customer has the following responsibilities: 3.1. Contact Servicer and provide the following information: 3.1.1. Provide customer name, address of site location, and symptom of problem 3.1.2. Provide model description, model number, serial number, and type of System and Firmware version, if known. 3.2. Maintain and/or store backups of all applicable Software applications and Firmware for reloading, if necessary by Servicer, after repair service is completed. 3.3. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide Local Infrastructure Repair services to Customer. (~ MOT'OROLA Special Statement of Work SP Local Radio Combo Package- Designated Equipment 1.0 Description SP Local Radio Combo Package provides operational check and board level repair services for mobile and portable two-way Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached. An operational check is an analysis of the Equipment to identify external or internal defects. In addition to Equipment specifically named in the applicable Agreement to which this Statement of Work is attached, SP Local Radio Combo Package includes service on standard palm microphones and single mobile control heads, provided that they are required for normal operation of the two-way mobile and are included at the point of manufacture. SP Local Radio Combo Package excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single unit portable chargers; batteries, mobile antennas; portable antennas; and mobile power and antenna cables. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1 Service to be performed at the Servicer facility during Standard Business Days. 2.2 Perform an operational check on the Equipment to determine the nature of the problem. 2.3 Remove/reinstall mobile or data Equipment from/to Customer's vehicle as needed for additional servicing. 2.4 Test and Restore the Equipment to Motorola factory specifications. 2.5 Remove any dust, and/or foreign substances from the Equipment. 2.6 Reprogram Equipment necessary to return Equipment to original operating parameters based on the template in the Equipment, if the template information can be retrieved from the Equipment, or from a backup diskette provided by Customer containing the template information. If the Customer template is not provided or not reasonably usable, a generic template utilizing the latest Radio Service Software (RSS) version for that Equipment will be used. The Equipment will require additional, programming by the Customer to Restore the original template. 2.7 Notify Customer upon completion of repair for pickup of Equipment. 3.0 Customer has the following Responsibilities: 3.1 Deliver and pick up Equipment to/from the Servicer facility. 3.2 Inform Servicer of description of problem for Equipment brought in for service. 3.3 If the Equipment will not power up, or if desired, supply Servicer with a backup diskette with the Software template or programming in order to assist in returning the Equipment to original op~xating parameters. If applicable, record the current flashcode for each radio. 3.4 If Motorola must use a generic template to restore Equipment to operating condition, Customer is responsible for any programming required to Restore Equipment to desired parameters. 3.5 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Local Radio Combo Package service to Customer. SP Local Radio Combo Package Page 1 of I MOT'OROLA Special Statement of Work OnSite Infrastructure Response With Local Dispatch- Designated Equipment 1.0 Description of Service OnSite Infrastructure Response provides for on-site technician Response as determined by pre-defined severity levels set forth in Table C and Response times set forth in Table A in order to Restore designated equipment. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1 Provide Customer access to a single phone number to request service Continuously via one of the following communication methods: (telephone, answering service, pager, cellular phone). 2.2 Assign technical resources and provide estimated time of arrival (ETA) to 'Customer. 2.3 Respond to the Customer site per the Table A below. 2.4 Perform diagnostics on the Component/Field Replaceable Unit (FRU)/assembly 2.5 Restore the equipment by replacing defective Component/FRU/assembly: 2.5.1 FRU and assembly will be provided by Customer. 2.6 Call Customer upon restoration and request verification. If Customer cannot be contacted within twenty (20) minutes, the Servicer will be released from Customer site. 2.7 Provide the service ticket document to Customer when requested. Service ticket: document should include the following: .. 2.7.1 Resolution action. 2.7.2 Provide defective FRU or part number (model #) used. 3.0 Customer has the following responsibilities: 3.1 Contact the Servicer when service is needed. 3.2 Contact the Servicer upon expiration of Response time goal. 3.3 Supply FRU or assembly as needed in order for Motorola to Restore the equiprnent as set forth in paragraph 2.5.1 3.4 Maintain and store any and all Software needed to Restore the System. 3.5 Upon being contacted by the Servicer requesting verification of a Restoration as described abOve in Section 2.6, respond to that request within twenty (20) minutes. 3.6 Establish and maintain a suitable environment (heat, light, and power) for the Equipment location and provide the Servicer full, free, and safe access to the Equipment so that the Servicer may provide services. All sites shall be accessible by standard service vehicles. 3.7 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide OnSite Infrastructure Response with Local Dispatch services to Customer. SP OnSite Infrastructure Response With Local Dispatch (5-02) Page 1 of 2 Q MOTOROLA Table A - OnSite Response Times Severity Level Response Time , Severity 1 Within 4 hours from receipt of notification Severity 2* Within 4 hours from receipt of notification* severity 3* Within 24 hours from receipt of notification* * Denotes that these response times are applicable only during Standard Business Days. Severity 1 Response Times are applicable Continuously. Table C -Severity Definitions Severity Level Problem Types Severity 1 Major equipment failure 33% of equipment down 33% of Site channels down Response is provided Continuously Severity 2 Significant Equipment Impairment Response is provided Standard Business Day Severity 3 Parts Questions Intermittent Problems Equipment problems being monitored Operational and informational questions Response is provided Standard Business Day SP OnSite Infrastructure Response With Local Dispatch (5-02) Page 2 of 2 Special Statement of Work Infrastructure Repair- Designated Equipment 1.0 Description of Services Infrastructure Repair provides repair service to Motorola and select third party Infrastructure as set forth in the applicable Service Agreement. Equipment is serviced down to the component level at the Motorola System Support Center (SSC). At Motorola's discretion, select third party Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If third party Infrastructure is nc, longer supported by the original equipment manufacturer, Motorola may replace Equipment with a comparable/compatible or like Equipment, when possible. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Receive Equipment from Customer and document its arrival, repair and return. Provide return authorization numbers when requested as mentioned in 3.1. 2.2. Perform the following on Motorola Equipment: 2.2.1. Perform an operational check on the Equipment to determine the nature of tlhe problem. 2.2.2. Replace malfunctioning Components with new or reconditioned assemblies.. 2.2.3. Verify that Motorola Equipment is returned to Motorola manufactured speciifications, as applicable. 2.2.4. Perform a Box Unit Test where applicable. 2.2.5. Perform a System Test on select Equipment where applicable. 2.2.6. Provide service on third party Infrastructure equipment where applicable. 2.2.7. Perform pre-diagnostic and repair services on select third party Infrastructure to confirm Equipment malfunction and eliminate sending Equipment with no trouble found (NTF) to third party vendor for repair, when applicable. 2.2.8. Ship select third party Infrastructure to the original equipment manufacturer or third party vendor for repair service. 2.2.9. Coordinate and track third-party Infrastructure Equipment sent to the ofigimfl equipment manufacturer or third party vendor for service. 2.2.10. PerfOrm a post-test to confirm malfunction Equipment has been repaired and functions properly in a Motorola System configuration, when applicable. Reprogram Equipment to return Equipment to original operating parameters based on templates provided by Customer. If the Customer template is not provided or is not reasonably usable, a generic template will be used. Properly package and return ship (Motorola will pay return shipping charges) Equipment to the Customer specified address. 2.3. 2.4. 3.0 Customer has the following responsibilities: 3.1. Contact the SSC for a return authorization number prior to shipping malfunctioning Equipment or third party Infrastructure named in the applicable attached Exhibit. The initial call to the SSC may be from Servicer if, pursuant to a Statement of Work or other applicable Agreement, Servicer is acting on Customer's behalf. 3.1.1. ProVide model description, model number, serial number, type of System and Firmware version, symptom of problem and address of site location for FRU or Equipment. Page 1 of 2 Special Statement of Work Infrastructure Repair- Designated Equipment (Cont'd) 3.1.2 3.2. 3.3. 3.4. Indicate if the Equipment or third party Infrastructure being sent in for service was subjected to physical damage or lightning damage. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Equipment being sent in for service. Maintain templates of Software/applications and Firmware for reloading of Equipment as set forth in paragraph 2.4. Properly package Equipment and third party Infrastructure for shipping and ship the malfunctioning Equipment and third party Infrastructure (freight prepaid by Customer) to Motorola. Clearly print the return authorization number on the outside of the packaging. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair services to Customer. Inclusions/Exclusions: Base/Repeater (where applicable) Antenna Systems Computers/Monitors (where applicable) Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Includes flat panel displays and touch screen monitors. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Consumable items including but not limited to batteries, connectors, mice, and trackballs. 6. Racks, furniture and cabinets. 7. UPS Systems. Firmware and/or Software upgrades Page 2 of 2 CITY RECORDER'S COPY CITY OF ASHLAND 20 E MAIN ST. ASHLAND, OR 97520 I ![ '' 7/2/2004 (54 ! ) 488-5300 Page 1 / 2 VENDOR: 000110 MOTOROLA PO BOX 100184 PASADENA, CA 91189 SHIP TO: Ashland Fire Department (541 ) 482-2770 455 SISKIYOU BLVD ASHLAND, OR 97520 FOB Point: Terms: Net 30 days Req. Del. Date: Special Inst: Req. No.: Dept.: POLICE Contact: Keith Woodley Confirming? Yes Annual Radio Maintenance Agreement 31,287.12 Contract start date: 07/01/2004 ~ ~ ~ ;~ :;~:;~;: ~::~;;;~¢; ;~;~;~%~ ~ ~¢;+ ~ ~ ~ ~:~:~::: , ;: ¢~,;:,~:~:;~ $:;;::~:: ;::~=::, ~2 :¢ ;~:~:::~: ~ ::~ ;:~:~,: ~¢;::~::: ~:;: ;~:~: ~,~:~, ~,~:::~:: ~: ~ :::: :: ~;:,~;;: :, ~:: :: ~:: :::~:~ ;:; :~¢,;: ;~: ~,::;~:~:~::,: ;: ~:::~:::::::;:i, ~:+:; ~:; ~:~;: :;;~;:<: ::+ ~: ¢;:;:+;::~: ;: ~ :, :,: ~ s~:: ~¢:; ~:: :~:: ~:::,: ;:¢, ;:~; ~:: ~::: ;~: ~::~: :,~:: :, :~: ,~:¢¢:::.::; :;~: ~¢~, ~ 4 ~;: :: :::::::::::::::::::::::::::::: :~:~;~;,:;: :::; ;~::,~: ~;:~::;,: :+: = :::,: ;, ~, :?;: ;;~+ ::: ,,::,: ¢ ¢: ~ ~;~ ~ ~;: ~¢ ~: ~ ~: ~,~:~ ~, ~;:,:~< s:~, ,~, ,,:::¢¢*,:,¢;:,;:; ~:~ ~ :'.~ ~; ~¢:; ~:; ~ ;~ ~:: ~: ~ ~ ~ ~ ~ ¥;! :~¢; SUBTOT~ BILL TO: T~ FREI6HT TOTAL E 110.06.11.04.603500 10,261.44 E 675.08.17.00.603500 600.72 E 110.07.12.00.603500 5,175.12 E 675.08.19.00.603500 1,150.32 E 110.07.13.00.603500 5,175.12 E 690.11.18.00.603500 1,674.32 E 110.08.14.00.603500 110.89 E 691.11.00.00.603500 559.22 E 260.08.12.00.603500 2,003.37 E 710.03.07.00.603500 867.48 E 670.08.18.00.603500 1,708.52 E 710.08.11.00.603500 504.02 E 670.08.19.00.603500 201.84 E 710.08.23.00.603500 115.92 Authorized Signature VENDOR COPY CITY OF ASHLAND 20 E MAIN ST. ASHLAND, OR 97520 (541 ) 488-5300 Page 2 / 2 05188 ' ,,j VENDOR: 000110 MOTOROLA PO BOX 100184 PASADENA, CA 91189 SHIP TO: Ashland Fire Department (541 ) 482-2770 455 SISKIYOU BLVD ASHLAND, OR 97520 FOB Point: Terms: Net 30 days Req. Del. Date: Special Inst: Req. No.: Dept.: POLICE Contact: Keith Woodley Confirming? Yes SU BTOT~ 31,287.12 BILL TO: Account Payable T~ 0.00 20 EAST MAIN ST FREIGHT 0.00 541-552-2028 TOT~ 31,287.12 ASHLAND, OR 97520 :.:.?~.~,.:~ .~ ,: ......... ~ ......... ::::::::::::::::::::::::::::::::::::::::::::::: :~:: E 730.08.24.00.603500 1,178.82 //// ////i /Il / Il_' - Authorized Signature VENDOR COPY