HomeMy WebLinkAbout2010-200 Agrmt - PDSI
CUll/mer R(.'!'isirlll J)a,e: 01//9/09
IijTeleStaff
. SOFTWARE LICENSE AGREEMENT
TELESTAFF LICENSE AND ANNUAL SERVICE AGREEMENT
This Agreement rAGREEMENT.) made by and between Principal Decision Systemslntern&tlonal ("PCSI") thai Ma Us prIncipal
place of business at 60 Corporale Park. Irvine, CA 92806. and Ashland Pollee rCUSTOMER"), that has its principal place of business at
1165 East Main St. Aahland, OR 97620, for the exclusive use of CUSTOMER shall bo subject to lhe following lenns and condillone:
Whereas, PDSI haa developed a tofecommunlcallonslcomputer technology, whIch co.Relsts of cerialn so(lWarG known as
TELESTAFF; and
Whereas, PCSllmposes certaIn IIcen8e requIrement. on cUstomer. desirous of purchaefng a Ifcense for TELESTAFF software
(TELESTAFF); and
Whereas, CUSTOMER wishes to contraot wllh PCSI to: (1) license ful! use of purchaseel TELESTAFF modules. (2) train
CUSTOMER on Ita c:=onnguratJon end use, and (3) support dally use of TELESTAFF; and
Whereas, PDSlls willing to c:=onlracl with CUSTOMER to: (1) grant CUSTOMER B llcenee for full use of purdlased TELESTAFF
modules, (2) traIn CUSTOMER on lie conngurallon and uso, and (3) support dally use of TElESTAFF;
Now, therefore, In conslderalfon 0' lhe mutual eovenants and agreements herein contalned end olhar good Bnd valu&ble
consideration, the receipt and sufficiency of Yotllch Is hereby acknowledged, end Intandlng to be legally bound hereby. POSI and CUSTOMER do
hereby agree as follows:
1. OwnerahlD and L1e-8oaB ofTELESTAFF
Except 8U provJded hereTn at paragraph :z. POS) hereby granls to CUSTOMER a license lo use TELESTAFF III obJeel code fonn.
CUSTOMER shall abIde by Ihe terms and conditions of thla lfeenll8 BS stated herein. The parl!eu recognize and aCknowtedge thst
o'M1eJshlp ot TElESTAFF shall remaIn v,Uh POSJ.
2. CODwloht and ProDr/etQrv Plotecl1on.
(a) TELESTAFF Is owned by POSI, and Is protected by Unl!ed Slalea and fnlemaUonal copyright laws enellnternatIonal trade
provisions. CUSTOMER mUst treal TELESTAFF like any other copyrIghted material. This License and CUSTOMER". right to
use TELESTAFF shalllermlnate automatically If CUSTOMER violates any part ollhls AGREEMENT. In the event of temllnatlon
for any reason olher Ihan non.renewal of Service and Support as de8crlbed herein at SecUon 10, CUSTOMER shalllmmecllatery
eease aU use of TELESTAFF. and custOMER Bgrees not to uharo any technlool documentallon wllh other partfes.
CUSTOMER shsfl have sixty days aOer the dato SeNlee and Support concludes to mIgrate (0 anolher solution, PDSlshalloffer
support for migration 8elMtloe on a lime anel materials basis.
(b) CUSTOMER .holl nol:
(II)
Modlry TELESTAFF and/or merge It Into enothor prograll1 for CUSTOMER use except by express, wrlllen permissIon
from POSI. Any portion of TELEsrAFF merged Into another program following the express. writlen permissIon from
POSI wil bo OubJecllo thalarm. or Ihls AGREEMENT;
Reverse englneer. diSASsemble, decomplfe. or make any attempt 10 drsQOver Ihe source code or methodology of
TELESTAFF;
Copy TELESTAFF for any reason other than to make one backup copy In machlne-readable fonn for archrvaJ
purposea;
Use uoftware other than TELESTAFF to connect dlrecUy to the Sybaae database to perfonn TELESTAFF fUMtfona on
thG assiGned dalebaso, except for 8;Oftwero used by CUSTOMER for aUdillnG, security, backup, or related purpoStl8.
CUSTOMeR I8cknowledgea that dlreo. connootlon to the dalobase for purposes other lhan those elated violates (he
OEM ogrsoment between PDSll8nd sybase.
(I)
(U1)
(Iv)
(Y)
In tha event PCSI ends oporaUonB. entsra bankruptcy, or divests Itaelf of TELESTAFF software In any Witi, the
CUSTOMER shall have accost to TELESTAFF aouree code, malnlaInedln escrow, ror the sole purpose otmalnlatnlng
thB software to meet the CUSTOMER'S operating needs. Under Ihese efrcumatences CUSTOMER shaD nol share
aourc.e c:=ode 'Mth any party other Ihan PDSI and Ita deslgneea.
Te/estaN Uconse Agreemonf
Lastupds/.d: 10/12/2010 psgs! 014
CUSTOMER INITIALS:. r~
CrJ/lfmc/ RCI'isioll Dale: 02119IUY
3. . Exechllon Date. The Execut[on Dale Is defined ElS the date Ihls AGREEMENT 18 elgned by aulhorlzed agentG of CUSTOMER and
PDSI.
4. I!uID,. Thl, AGREEMENT 18 effecUve and bInding on the partfea upon the Execullon Date 8S defined In paragraph 3 herein and shall
remain In efleet ror a tenn of one (1) year, unleaa lennlnated sa provided herein. On each anniversary date thereafter, this
AGREEMENT shall automatlcally renew fOl a term o~ one (1) year, unless othervAs8 termInated as provided herein.
5. Product ComoonenfB. The followfng constitutes a lIst of TELESTAFF components, ssrvicea and associated fees that CUSTOMER
does hereby egrea 10 purchase from POB' available In connecUon with IhO' use of TELESTAFF.
Ie ComDonent
TELESTAFF Enterprise Software Ucense for 40 POLICE Staff
Membere
TElESTAFF Implementallon Servlooe for 40 POLICE Staff Membelll
TElESTAFF Phase 21mplementatlon Services for 40 POLICE staft
Members
Omt year of POSI.hosted Web Access for 40 Staff Membors
Sybsae Concurrent Connect/ona (1) Qty. 4
Eteckonlc llmecard
10% MUl TI.AGENCV DISCOUNT
TolallnlUal Acqulsltlon COBt
Fee
$ 5,600
$ 8.000
$ 5,000
Inoluded
$ 500
waived
$-1,910
$ 17,190
6. Prlolna. PDSI agreea 10 the (ees reflected above In paragraph 5unIl11212112010.
7. Pavmenfs. Upon auccessful dellvel}' of software and soNlce" CUSTOMER egreesthat all pr1c1ng and amounts due hereunder are
based on UnIted States currency and that all amounts remaining unpaid (0( more Ihan thirty (30) days following the date (If the Involce
shall be subject to an Interett charge at the monthly rate of 1.5%. CUSrOMER does hateby agree to tho payment terms for each
c.ompooenl
Ila ComDonent
TElESTAFF Enterprfse Software license and applicable Sales Tax
for 40 Staff Membol8
TElESTAFF Implementation SeMoa8 for 40 POLICE Staff Members
TELESTAFF Phaso 21mplemantatlon Services for 40 POLJCE Staff
Members
Ono year of PDSI.hoated Web Aceeaa for 40 Staff Members
. Sybllao concurrent ConnaoUons (1) and appll~bla Salaa Tex
~
Due Upon Delivery of TeteStaff Software CO
wClslon 2.x
Due Upon Delivery ofTeleSlaff Software CD
version 2.x
Due Upon Completion ot advanced
conflgurallon training, as described In
Appendix A. .
Due Upon Delivery ofTeleStaff Software CD
version 2.x
Net 60 Daye
8. Travel l!xollns08. CUSTOMER aglees to pay for all approved travel e)q)ensos related 10 TELESTAFF implementation and training
servlce. a8 danned In Appendix A. POSI agrees thai aD travel arrangement. WIll bo coordinated Ytith CUSTOMER, and travel costs
will be provIded to CUSTOMER for epproval.
9. ImDI8!Ju~n!atlon 8ervlcge Implementation Servlceslnctude conflgutatlon of TElESTAFF as denned In Appendbt A. CUSTOMER
acknoYAedgee that tralnrng and/or reconffgutatlon requested by CUSTOMER In addlllon to that deJlned In Appendix A will be at an
addlllonal cost. post agreos 10 provide a price quote for a1l6eMooa CUSTOMER requesls bafora beginning wolk. POSI agrees to
trsck all work and provide CUSTOMER \'lith an Invoice ror tho earvlces wlthln thirty (30) daye of successful completion of the seMce.
CUSTOMER agrees (0 pay elllnvolcea w1lhln thirty (30) days of recelptj all amountG PElot due Yoill be charged Interest In eceordenoo
with paragreph 7.
10. Yelenhonv Sorvlce. CUSTOMER acknowledges thai tho telephony oapabllltlea Included In TELESTAFF are designed to be
compatible with POTS analog phone service from a looal pboolt9 services proVider, and tha1 PCSI warrants the correct operaUon of
tho TELESTAFF telephony components only when connected to POTS anelog phone Unaa. Should CUSToMER attempt to connect
TELESTAFF 10 pax 01 o\her dIgital phone aervlce., POSI wlll not Warrant correct telephony behavIor not will provide eupport for
CUSTOMER's unique leloJJhony ,olution.
11. Annual SorvlCft and SUDDort, Service and Support of TELESTAFF Is provided at no edd1l1onal charge during the first twelve (12)
months following lha ExecutIon Date. See AppendlK B for the deflnltlon of Service and Support. CUSTOMER does hereby
acknoYAedge that on each annlveraslY of the Ex.ecutton Date, CUSTOMER may renew service and support under the following
ewmta:
~ ~STAFF lor 40 POLICE slen Memb... -101
Anniversary of the ExoChtlon Date
Subsequent anniversarIes dwJng term
EmalWll
$ 1,00B
.3% maxlmum Increaee over preVloulI annum
Te/eSts" License Agreement
Lo./Updeted: 10/12/2010 Pogo 2 014
CUSTOMER IN/7IALS; - rr
C()Jllrm~1 Rel'j.";lIl1 Dale: 02//9109
Should CUSTOMER elect not to renew SelVlce and Support on the anniversary of any Execution Date, CUSTOMER acknowledges
thai any 8ubsequent re-enrollment for ServiCe Emd Support will only be accepted by POSI aRer CUSTOMeR paye POSI the Service
ami Support foos for the lapsed perlode. In acfdllloo, CUSTOMER acknDvdodges that POSI may aaseSG CUSTOMER a Service and
Support ro-lnate.lemont fee thai wlU not Gxcoed ten percont (10%) of the Servlco and Support tee for the lapsed periods. PDSI
raseNes tha right to dlscontrnue BelVlca and Support ofprevlous releases of TELE~:TAFF as defined In Appendix B.
Should CUSTOMeR Increa'.lh.Uoonsed capaclly of TELESTAFF, CUSTOMER aelmolliadgaa Ihal Annual SBlVlc. and Support WIll
Increase as specified In SecUon 13 beglnnlng with the next renowal pel1od.
12. Web Access. Access 10 TELESTAFF via Ihe web Is hoated by POS!. CUSTOMER does hereby a.cknowledge that on each avant
and for the fee specmed below, CUSTOMER oan renew web acce&!:
~&uDl .
Web Access for 40 POLICE Staff Members - OU9 1 month
eRor 1st Annlveraery of com pia lion of deplo>ment as
described In AppendIx B .
Subsequen1 anniversarIes during ferm
flII'JIwI1
$ 7Q5 per annum
3% maximum Increase over previous period
Should CUstOMER elect not to renew web access or fall to pay the usage foa speolfled above In advance the subsequent 12 month
pertod, CUstOMER ac1c.nowfedgoa that POSI will disable CUSTOMER aCC;CBa from tile Internet. POSI egrees that web access will be
up and thai CUSTOMER will have (ult availability.
13. Ineroas89 In license CSDscltv. CUSTOMER may Incroase (he capaclty of lis TELESTAFF license at a fulure date In Increments of
50 alaff members for an addlUonal fea. CUSTOMER acknowledges that In<<easlng Its TELESTAFF license capacity will also causa
an Increosa In Annual Sorvlce and Support, and Web Access servlcea (POSI-hosled Usage or Solf.Hoslad L1censo and Annual
Servlce and Support), If applicable. Tho folJO'bfng table shows tho current prIcing for aD upgradeable components, however, pdclng la
subject to chSR98 YriUlout noUco. Increases In TELESTAFF Annual soNlce and Support, POSI-Hoated Web Access, and Self-hosted
Web AeceS$ Annual BeNlce and Support wtll be renected at the fIral InVOicing cycle tot/owing any TELESTAFf License Upgrade.
Wnl
lELeSTAFF Llcen.. Upgr.do
TELESTAFF Annual Service and Support
POSI-ho.ted W.b Ace... Uaage Fee Qf eppllcabla)
Web Aocea. Sall.Hool.d Llcenae Upgrada (If eppllooble)
Web Access Self-Hosted Annual SeNlca and Support (If
eppll<:abl.)
Hourly rate for AddItional TrainIng as specified In Appendix
B, ADDITIONAL TRAINING
flII'JIwI1
$ 7,60Gper60staflmembers
20% of TELESTAFF Ucense Upgrade PLUS culTent
Annual Service and support amOUllt
14% of TELESTAFF License Upgrade PLUS current
WEBSTAFF UsagQ amount
$ 3,000 per 50 slaff members
20% of Web Access Sell-hoslad License Upgrade
$ 200 per hour or$500 per4 houronllne dass
14. L1mltad Warrentv. PDSI WARRANTS TELESTAFF TO BE FReE FROM OEFECTS IN MATERIALS AND WORKMANSHIP UNDER
NORMAL use AND TO OPERATe IN REASONABLE ACCORDANCE WITH CURRENT TELESTAFF USER MANUALS.
HOWEVER, PDSI Does NOT WARRANT THAT THe FUNCTIONS CONTAINED IN TELESTAFF WILL MeET CUSTOMER'S
REQUIREMENTS OR THAT THE OPERATION OF TELESTAFF WILL BE UNINTERRUPTED OR ERROR FREE, THE LIMITED
WARRANTY SET FORTH HEREIN IS IN Lieu OF ALL OTHER WARRANTIES. EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE IMPLleo WARRANTies OF MERCHANTABILITY AND FITNess FOR A PARTICULAR PURPCSE.
16. Limitation of Llabllltv poal's ENTIRE LIABILITY AND CUSTOMER'S EXCLUSiVe REMEDIES SHALL BE THE REPLACEMENT
OF TELESTAFF UPON NOTIFICATION OF REPORTED DeFICIENCIES. IN NO EVENT WILL POOl SE LIABLE TO CUSTOMER,
OR ANY THIRD PARTY, FOR ANY CLAIMS OR DAMAGES. INCLUDING ANY LOST WAGES, LOST PROFITS. LOST SAVINGS
DR OTHER INClOENTAL OR CONSEQUENTIAL OAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE TElESTAFF
EVEN IF PDSI HAS BEEN ADVISEO OF THe POSSISILlTY OF SUCH DAMAGES.
16. Indomnlflosllon. PDSlagreea to IndemnllY, defend and hold hann.IGla Cuetomer, ltelnlltGeG, offteera, agents and emplo~a from any
and aU lIabDlty, loss, damage and expenso8 (Including etlomoy f88S) CUSTOMER may sUffer aa the result of claims, demands, coats or
Judgmenta which may be made or Inatltuted agaInst CUSTOMER due to PDSI'S failure to adhere to ths tenns 0' thIs Agreementj
however, PDSI ahall not be required to indemnify CUSTOMER for dalms or damages thai result from CUSTOMER'S O'M'I negllgenl or
Intentional misconduct.
11. Termination, ThIs AGREeMENT .hall tem'llnate upon the following ellente:
(a) In the oase of an event of default (If CUSTOMER or PDSI falls to saUsfy any of Ita respective covenants, dullea or obUgatlona
under this AGREEMENT), the non-defaulUng party shell have tha optlon to terminate Ihls AGREEMENT. In tho event 0' default,
th. non-<laraulllng pariy ahall give WIIUen nolloo loth. daleulllng party ollh. aUagad delault and glva such perty allea.t thirty
(SO) days In which to curo tha alleged defaull. If the defaulUng party doea not laUsfactortlv cure lis default, the non-defautltng
party h.. !he rlllhl to tam\lnala upon Ihlrty (30) dey. eddlllonal WIllian nolI<:. al.tlng Ih. dar.ulllng party'. feUure to cure tha
delau'~' .
TeleStalf UcenSf Agnten>>nt
/.eslUpdeled: 10112/2010 Pega3014
CUSTOMER INITIALS:. If\-
('01111'(/(.'/ /(e\'isiOlI Ollie!: Q2//9/09
(b) By mutual consent between both partlo&;
18. MfscaltannouB Provisions.
(0) Amendmenl8. This AGREEMENT shall not be modified or amended except by another agreement In wrl1fng executed by the
parties herelo. .
(b) Entire .A:areement. ThIs AGREEMENT, IncludIng Appendices A and e attached hereto. super$edea all prior discussions,
understanding and egreement between the parties Yfilh res peel fo the matters contarned heroin. and conalltules the enllre
agreement between tile parttes with respect to the mailers contemplated herein.
(0) Go~ernlna Law. This AGREEMENT ahall be conlllrued and enforeed In accordance with the laws of the Slate of California.
(d) IDw: CUSTOMER agrees fa pay any lax 8&SElssed on Product Components 8S epaclfled In this agreement, If applicable.
(0) ~. All noUces, requests, demands and/or other communtcal!ons requited or permlUed to be given or made by this
AGREEM~N18hall be In wrlllng snd ahall be dellv~red by commerclsl overnIght delivery servlcea vmleh provides for receIpt, or
malted by eertlned maD, return receipt requested, postage prepaid and addressed to lhe parties at [hI) addresst& referenced
abovo. Any party may change he address for purposes (If this AGREEMENT by noUce In wrlUng to the olher party.
(f) No Waiver. No (aUuto on [he part of any party hereto to exercise. and no delay In exercisIng any right, power or remedy or partIal
8)(orclso of any right, power or remedy by any party Yoill prectude MY other or Mure 8xercls8 of any other right, power or remedy
or partlel dghl, power or remedy. No e)(preas wa"'er of Bssent by any psrty herelo to any default In any lann or cClOdltlon of Ihls
AGREEMENT ahall COMtllule a waIver of or an assenlto any succeeding default In the eame or any olhar term or condlllon
hereof.
(g) AsslonabllJlv. This AGREEMENT ehalllnure to the benefit of end bo"blndlng upon tho partloa hereto, their respectlve heirs,
6ucee8sore, assigns and personal reprosentallves.
(h) fJI2lwL. Pdeln" provided for components In SecUon 5 apply only to PDSI products and seMce., and not for ani' party products
and eervleeslhat Integrale with or relale to TeleSlaff (unless olhelWls8 noted).
ea have signed thIs AGReEMENT on the day and yea~ first above wrltlen.
By:
,
4(?..~
/r/2--1/;O
Ashltmd Pollc9 OeDsrtment (CUSTOMER)
By: ~)~
Title:
nu.: p.v~e..t: C.U",:"
Data:
Date:
/I-I(,'/D
TeJestaff LlcensfJ AglV8mBnt
L..lUpd.t.d: 10/12/2010 P.ga40/4
CUSTOMER INITIALS:. \f)'-
Appendix lle\';s;oll Date: 081/6/10
AppendIx A - TELESTAFF Implementation Services PartnershIp Agreement
I
IT IS EXTREMELY IMPORTANT THAT CUSTOMER READ AND UNDERSTAND THE FOLLOWINO:
For the fae ror Implemantatlon SeNlcee epecmed In peregreph 5 0' thla AGREEMENT, PDSI will ~eln CUSTOMER elamng
admlnla~eto.. on the operallon of TelaSlaff and willlraln CUSTOMER on how to configurelha TeleSt.ff .ystem ualng CUSTOMER
data. The foUoWlng steps comprise B summary of the TeleStaff Implementation Services. NOTE: This Appendix outlines Ihe
recommended approach to lhe implementaUon process, .based on POSl'e experience with lis cuslomers. Because of the highly
configurable nature ofTeleSteff,lhere may need to be changes lo lhe Implementation Process and Services described below. (NOTE:
A PROJECT PlAN DETAILING SPECIFIC CUSTOMER OELlVERABLES, MILESTONES. AND SCHEDULE WILL BE DEVELOPED
BY CUSTOMER AND PDSI DURING THE PROJECT.)
DEPLOYMENT PLAN: The rollowlng t..k. are part of Ihe Deployment Implamentatlon Pro c.... When a cu.lomer
complete. the.e ta.k.they will be In production wllh tha TeleStall Ro.ter .nd C.land.r and will ba
able to reap the benefits associated wllh centralized staffing, audit trails. emergency notifications,
reports, and feeds to down stream systems In following a fast track approach. At the end 01 Ihls
process, users wUl be able to request leave, sIgn up for overtlmel and respond to emergency call
outs via phone, cllentj or web access.
I
I
I
. Project Inltlelion: The PDSI Cu.tomer S.la. Repra.antallva Irena fare all partlnent CUSTOMER Infonnallon gathered during
the eata. proce.elo the PDSI proJaot Managel (PM). An INTRO CALL with the PM, S.laa Repre.antallve. and CUSTOMER
SPONSOR will be held to discuss expectations, and roles and responslblllUes. Thle meeUng Is to ensure the approprIate
resources are assigned to (he CUSTOMER project team and that the 8COpe of Ule project Is accurately defined. A TECH
CALL with tha PM and CUSTOMER SPONSOR, LEAD end IT REPRESENTATIVE, will be hald to r.vlaw h.rdw.ra .nd
software specifications. If successfullmplementallon Is not poss~[e due to hardware or software constraints, thIs contfact will
termInate and CUSTOMER will only be responsible for payment of servIcee rendered 8S of the data of termination. The PM Is
re.pon.lbla for guiding the CUSTOMER through thelmplamenl.llon proee.e; however, tha CUSTOMER la ULTIMATELY
RESPONSIBLE FOR A SUCCESBFUL IMPLEMENTATION. which Includee allooellng the approprlata re.ourcea. Once the
. Infonnellon hae bean ~en.rerred, tha PM will .end the CUSTOMER.n ImplemantallonWelcoma P.ckat containing .n
overview of the Imptementallon PrOce8S and information on how to prepare for TeleStafl.
. proJact PI.nnlng: A PROJECT PIAN CALL with the PM, CUSTOMER SPONSOR .nd LEAD will ba hald to ore.ta end reflna
the project plan. The Project Plan details the speclfio tasks with due dates, predecessors, and owner. The plan also dalaUa
tha cuetomer .nd PDSI dallver.blea, milaatona.. and .Iatu.. Allar the call. . Prolaot Plan will ba provided 10 Ihe CUSTOMER.
The ProJecl Plan will be mutu.lly .greed upon and binding on bolh partie.. The Prolaot Plan .h.II be oompleted wllhln lwo
weeks of conlract executlon.
. proJact Klck.orr: Tha PM and CUSTOMER ProJact Te.m will hold. KICK-OFF CALL to ravlew the proJeot'Plan, w1lh
parllcular focue on proJact .cope, ObJective., produol funollonalily. pro]act taam roIa. .nd reepon.ibiliUe., .nd. roadmap for
thalmplemanlatlon. Data. for CONFIGURATION TRAINING(S) will be dl.cu..ad. La.lly, tha PM will dlr.cl CUSTOMER 10
review lhatr.lnlng video. and review training manual. which can be downlo.ded from tha TalaStalfweb.lle. In order to
underaland basic TElESTAFF functionality and terminology, Ills Imperative that ever'J member of the Project Team reviews
Ihl.lulorlal BEFORE DATABASE REVIEW. CUSTOMER will provide D.lly Datail Ro.ter Shaat. bafora DATA COLLECTION.
. HardlVer. Satup: Prlor to DATABASE REVIEW, CUSTOMER mu.1 have TELESTAFF aarvar and aoltw.re in.t.lled .nd
functional. PDSI wlll.hip any TELESTAFF h.rdw.ra (lhat w.e pw<h.eed through PDSI- dl.lcglo lelephony oerd.. donglea,
atc.) to tho CUSTOMER and provide tha nece.sary In.t.llaUon documantaUon.
. D.t. Collection; Thla pha.e baglna with. DATA COLLECTION Web Conferenca 0.11 vrllh tha PM .nd Iha Project Team,
during whloh lhe PM wiD In.Uuot Ihe Prolaol Team to collacl, organl.., and ronnat perUnent CUSTOMER data for Ihe craaUon
of the TELESTAFF d.taba.e. During the call, the PM will review organizallon .INoture wilh the CUSTOMER. The
CUSTOMER "'" provide the data which Iha PM will uea to cre.te . data b....
. D.tabaa. Ravl.w: Once PDSI recelvaa all pertlnant data from tha CUSTOMER, Iha PM will creata . TELESTAFF databaaa.
The PM and CUSTOMER review Ihe Inllla' dalabsse (via Web Conference). The PM wiU make recommendations to the
CUSTOMER.. to how 10 rework th. dal.ba.. to .ocurelaly reilacllh. CUSTOMER organlz.tlonal alructura. Tha
CUSTOMER wiD then spend time re-worklng the database. .
. Daployment Configur.tlon: The PM will work with the CUSTOMER vi. Web Conferance calla to parfonn ba.lc conUgurallon
ofTalaStaff,lncludlng work code. and rule. ...oclated with work coda O9nga. Altar ..ch call,lhe CUSTOMER will apply the
acquired knowledge and oomplete the setup tas1<~.
. Te.tlng & End.ue.r Training: Once tha ro.tar .ndwork codea .re oonllgured by the CUSTOMER, rlgoroue teellng mu.t ba
undartek.n by CUSTOMER CONFIGURATION TESTING mu.t IncludaleeUng of.II compenentathat the CUSTOMER
needs for DeploYn'llmt of the roster. calendar. and work codes. which may Include: phones. Contact Manager, Una Manager,
Task Manager, E.mall Manager, Fax Manager, and the Gateway (rn the case that the system Is Inlerfaolng with a Thlrdaparty
eppDcallon). Altar TELESTAFF la Installad and CUSTOMER h.. ta.t.d Ihe ayelam and confirmed th.t thare are no problem.
with the hardWare and software configurations, CUSTOMER wnl be responsible for creating 8 test plan to ensure TElESTAFF
I. propelly configured to maa' CUSTOMER'. Individualized raqulremanl. .nd work I. .all,'aclory for .ccaptenoe. Cuetom",
will 8sslgn super u~ers to teat the system, creatlng teat scripts, and conducting any configuration re-work necessary to get lhe
.yalam ready. CUSTOMER I. al.o reepenalbl. for end.u.er 1I.lnlng (Inoludlng oreatlng. training plan, creaUng 1I.lnlng
documentation, and conducting super-user and end-us8r training classes).
. Oeployment: D.ploymant i.typlcally In 2 .taga.: par.llelle.lIng for 2 weeka, than full Daploymant of the ro.lar. calendar, .nd .
work codes In a producUon envlronmenllhroughout (he enUre organlzaUon.
Tel.S/eIf Lice"", AIl'Jl11IIenf AppendlK A L.st Updated: 1011212010 Peg. f 0/2 CUSTOMER INITIALS: ;r-
,lppell(/ix Rm'isicm J)f/1e: 08//6/10
Advanced COllJ1guratloll Ploll is PHASE 2 ollmplemelllatioll. T"ese services apply if seclloll 5 of tile licellse agl'eemellt lias
II/ell/dell IIIe fees assoeloled wll" PHASE 2
ADVANCED
CONFIGURATION PLAN: The following tasks are psrt or the Advanc.d Conngurallon Proc.... Once the CUSTOMER has
succossfully deployed the Tele8taff Roster, Calendar, and Work Codes Into a production
.nvlronmont, they can proceed to the Advanced Conflgurallon proce.. 10 add Int.mgsnl.lafllng
runcllonallly to TeleSIoff, At the end or Ihls process, .Ieners will b. able to aulomale Intefllgent
staffing funcllonallty In ToleStafr.
I RavleiY ProJ.ct Scop.: PM will work with the CUSTOMER to review proJeol.cop<> and obJacliva..
Staffing Process RevIew: PM will Instruct the CUSTOMER on how to effeclively analyze and document the current process
the department follows in order fill any vacancies that occur. After lhe staffing diagrams are oompleted, a call occurs with the
PM and Ihe core Projecl Team to review (he curlenlstaffing process. The current process Is defined and, If necessary,
revised and standsrdlzed within the department. The PM will creale a Project Scope document deflnfng project objectives agreed
upon by both parties.
. AdVanced Conngurallon TraIning: CUSTOMER must dedicate .pproprlate ,..ou,ce.lo configuralion ~alnlng. The purpo.a
of the ADVANCED CONFIGURATION TRAINING Ie to ~aln the CUSTOMER on how to configure fOT Intelllg.nt staffing, have
the CUSTOMER actually configu,ethe data, end b.gin tesllng the oonfiguratlon.
ADVANCED CONFIGURA TlON - The CUSTOMER will have .everal Advance Configurelion optiona.
which are detailed below. The PM wnl work wilh the CUSTOMER 10 determine Ihe appropriate resources
to eUend ADVANCED CONFIGURATION TRAINING. During thlslhe.e sa.slon(s), the PM will work with
(he CUSTOMER to configure the CUSTOMER data base with more advance features of TeleStaff.
ADVANCEO CONFIGURATION OPTIONS: All on-sile cla.... are a maximum 01 6 day. In duration
Option A: at POSl's trslnlng facility in Irvine. CA on customer's production DB
Option 6: at POOl's training facllity In IIvlne, CA on customer's lest DB
OpUon C: al customers' locallon using customer's production or lesl DB
Optlon 0: held via a series of web-conferences on customer's production or lest DB
Option E: at POSl's training faolllty remotely connected (0 customer's productlon or lest DB
. Testing and Training: Once TELESTAFF I. My conflgurad by CUSTOMER, rigorous configuration tasllng mu.t be
undertaken by CUSTOMER. CONFIGURATION TESTING muet Include te.ling of all componentathal CUSTOMER neada for
Go-Uve, which may Include: phones, Contact Manager, Line Manage"r, Task Manager, E-mail Manager. Fax Manager, and
th. GetElWllY (In the ceaa thatlhe ay.tem la lrilerfaclng with a Third-party appllcellon). CUSTOMER will be ra.pon.lble for.
creating a lesl plan that ensures TELESTAFF is property oonflgured (0 meet CUSTOMERlslndlvldualized requlremenls,
assigning users 10 tesl the system. creaUng leat $Ctlpte, and conduotlng any conRgurallon re-work necessary 10 get Ihs system
ready. CUSTOMER la alao ra.ponslbl. for any addillonal ~alnlng (Including creaUng alralnlitg plan, cr.allng Iralnlng
dooumenl8lUon. and QOnducUng super-UBer traInIng classes). The PM will be available to support thIs process for the
CUSTOMER.
. Produotfon with Advanced Funotlononly: PM and PROJECT TEAM will r.v19W tho PDSI TaleSlalf Help Dask procedur.s.
From thle polnl forward, the Help Oaak will belha flral point of contocllor technical i..ue. with TELESTAFF.
TeleSlaff Ucense Agreement Append/x A
L.,lUpdarad: 10/1212010 Page2012
CUSTOMER INITIALS: jr
Appendix B - Annual Service and Support
-Normal Buslnoss Hours- are 8:QO AM through 6:00 PM (paclfio Standard TIme), Monday through F'rlday, excluding.
holidays ElIRd othe,olflce cloaures (notlncatlon of whIch will be provfded to CUSTOMER~
All Software ErroN reported by CUSTOMI;R shall be resolved 8S 89t forth below. Initial response by PCSI wiD be based
upon CUSTOMER'6l\l1l descrIption of the problem. RssoluUon response will be based upon the pdorlly assigned by POSI
8S defined balow. " CUSTOMER determInes that 8 Sollware Error exlsls, CUSTOMER ohall Rollly POSI through POSI',
web por1al lhlto'f/slxweb.odlll.software com/), providing the exact verblage from error messages, screenshots shoVring
details, and any other Information relevant to gMng 8n accurate dosCflpUon of the artor. The ticket number generated by
the portal shall be used for all subsequent Inquiries relallng to the original problem. Please contact your CUStomer
Account Manager for a unlquB logIn 10 and paBSword. OUteldB of Normal8usln08s HOUlB. CUSTOMER will open a tlcket
through tho Web Portal then nouty POSI of the problem by telephone. Telephone nollncallon will be made to posra
support line el (888) 324.1688.
Th9 main suppor' Une will be answered ellher by a PDSI repreaentaUvo or an automated attendant at all hours. Durlng
Nonnal BusIness Houre, each trouble report by phone wm be assIgned a iUpport ticket number and updates wnJ be
enlered through the Web Portal. The call will be handled according to the priority assigned by POSt. In the case of
prIority. one problems, as noted below, CUSTOMER may be able to speak directly to a TeleSlaff Support Representative If
one Is available. Oulstda of NOl1llol Business Hours, Prtorl'ty 1 support. as described In this appendl)f, win be made
avallablo through a pager 8yatem. Tho phone number 18 866-324.1698. Priority 1 8Upport Is avallabkl 24 houra per day,
7 days per \VGek to CUSTOMER's wUh a LiVe slalu8. All other problema will be handled through updates to Ihs t1cke~
whlch ganarate an omall or a callback. If requested Of 80 aUpulated In the response time olltel1a below. a POSI
representallve wtIl return the call or e-mallln 8 manner consletent with tho prlorlly and order In whlch tho call was
recelvad. CUSTOMER shall make every effort to respond to PCSlln a timely fashion when requests are made to follow.
up cells or addlllonal documentation on the reported problem.
PrloriUes ara assIgned as followa:
,
:~~J%:J:~~~liY:~-" -24~~~~d_~:~~'Y~~~'-::::'::~==-:'-:'-~~~~::_~~-:-:::::-:-=:::'.::.-~:~~--:~-'.::::-:::~~~:-~_~~.~~:~:-:I
" A edllcel software error that llIoverely Impac($ the abUlty of CUSTOMER to perl'O{J1l ALL automated 'lamng functions
(TeleStaft Is down). Thls level of prlorlty Is only avaUable to CUSTOMER's that are ItSlng TeleStaff In a production
. ~!t~nvllonme~t(!dY~.!~!-!~t'!.Q.~_~Yt.........~.... ....~._....~ ..'n...___ _....__..~_..._..... ..... ........."................... .... i
During Normal BU81noss Houre. fmmedlalo response If a Support RepresentaUve Is avaUabfe. OtholWlae, POSI \'rill
: Inlllal Response: respond withIn one hour. Ou!$lde or Nonnal Business Hours (Including holidays), POSI wiD reapond wUh a call back
~._ .. .. ..... .. . within two houra. All re8ponses 'Mil bo provtded through tho Web Portal (emall) or by callback. .. _._.
..... 'poshViiiwolk'uggtoS'eivoiy"iQ.provi"do'C"lisTOMERWiiliii workarouncfeoiuiiOii..o.i"to.comptetelyres.OIva'iiio....
! Rl380lullon Response:
~'"............._..... . .er~!!m..'__.__..._._................__..:__..n___... ..........._____..._.... .........-..._.... . ... .....-...........
I It III the respcmslbllltv of CUSTOMER to alert POSI of pOlSlble Pllorltv.One Issuea by calling PO.Sl at 866424.1598.
i Notlficallon: POSI will update CUSTOMER of progress rrequen1ly during problem resolution and notify CUSTOMER once Ihe
workaround haa baen provided or the problem has b8e~ r~80tv8d...
! cesulpUon:
!._....-....~......._..
I........,. ............ ..........
L ~r.I~r.'IY. TWO ._n_.'n' .____________.._;
!..~~~~~ ~!.~~.~~~.~~~~.lt.~~.... ..~:~~:ri~~~i~i:~~~~:~~:=c:;~~~~G~:~ iioe...::~~:~r~~. a'dais'entrY or ayaie.n:; ;Jml~j;I;~Uo~'functlo~~' ,
L~~.~:~~~~~.: ........... ....._. A;~~~~~~;;.~~;;;!~;~.~~.;.r.;:;...;~~!~~.~~!r;~!~;~;.;}~;~:.:I~:r~~~_~~~~~~_~e_~~:~=~~:~... '.'" .. ,
I DurIng Normal Business Houre, POSI will respond w1lfllAlhrao hOUf8. Outside of Normal Buslneu HoulS (Including
f lnlllal Response: hoUdays). POSI will respond by Ihe next lJuslnoss day. An responses will be provIded Utrougfl tho Web Portal (amall)
t---.-.~.-.-.....__.-.. ........... or ~y ~~~~~_._"_.._~.'_"_"_~"_'.'N'____'____""__."____--~.----~-..~ ......-......-.--.-.--.-...---.
I R lURe ".POSl will provtde a wotkaround for CUSTOMER when poaslble. PDSI will provIde a probl<lm resoiu1!on In the form
I eso u on sponse: of an Upgrade or modll1caUOn to the Software In an upcoming Update.
I _~_...._..__..._...~_ .__~_~...__._......_____.__._.__...._...._.~_____r.._.______._..._._..__._____..___._.._._._._....__.__ .....j
lNoUflcatlon: POSt will nollfy CUSTOMER wI1en a workeround haa been provided or the problem has been resolved.
'. . .... ............ .............. .. . ... . ... ... ..- -........
.--_._...~_~......._.n._. ..... ......._...._....... .... .. ..._ . ...... ......._._......._.,............. ....-....................-.
1- ~~~~~ftrvL.~:::: .1MOiid~Yjj,roUgh F;ld~Y; 6:00AMk.6.~OO PM:p;;ci~ Sl~nd~;dii;,,;;.-
App(~lIc1i.\' Rel'i~i(J1I Dofe; OBI16/J{)
: OeaerlpUon: All olhet .oftware or documentation elTOl'B not described above. These Include but are no11lmlted to:
I Reporting errore or calculaUon problems
Oocumentallon fnaccumelea
COsmeUo Issuee
Misspellings . .
Produc:1 Enhanc:ement requests .
.; ..~....~.~.~~~~~.~.~:.~.~~~!~~~. ~~~~~.~ to Tel~~ffSo~re ~~cU~~anly. 8~t~~.~~.~~.~~.~I~.."~~ I~~~~!'~~~.~_ ~._..... _. .. I
i POSI wfU respond to those Ilemslf spec1fically requested to do so at the time of the roques!. U a reply Ie requested,
; InlUaI Response:
In_. .. . _~_~~.I.~~~~~~~~~~~.~~~~U.~~SSD~~.
: Resolution Response; peSI will correct documentatlon errors In upcomIng releases of th& documentallon.
j.-....... .. ...... ...... ..,........ .......- ....... ~._..... ...~.". .._~"..~..... -....- "~.."_........--"_......".._".... . .. ....... .....--....... . .... ...... . .... .. .
......... .j
: Notlficallon: If requeakld, Pesl will noUfy tho CUSTOMER when a woi1<around has besn provfded or the problem has bean
resolved.
Appendlll B - Annual Service and Support Continued
TeleStaffEnhancements
The TeleStaff version number consists of three numbers Ihat define the type of product release.
The format of \he T eleSlaff version number Is:
Version X.YZ where
I Chenges In X represent a significant change In product functionellly (Major Releass)
Changes In Y represent an enhancement to the produot thst increases funotionellly within
the existing Major Release and is typical of an evolving product (Enhancement Release)
. Chenges In Z represents a minor chsnge to the program 10 accommodate a software
error or cosmetic change (Update Relaase)
Under the TaleSlan Service and Support plen, CUSTOMERs will receive Update Rareasas and'
!!nhancement Releaaea as they become available at no additional cherge. Major Raleases will
be available for an addlllonal fee.
4
r~'
CITY OF
ASHLAND
20 E MAIN ST.
ASHLAND, OR 97520
(541) 488-5300
~l /"( RECORDER
'DATE,
11/29/2010
Page 1/1
I'>: ..RO NUMBER', '1
09913
VENDOR: 002185
PDSI
50 CORPORATE PARK
IRVINE, CA 92606
SHIP TO: City of Ashland - Police Dept.
1155 E MAIN STREET
ASHLAND, OR 97520
FOB Point:
Terms: Net
Req. Del. Date:
Speciallnst:
Req. No.:
Dept.:
Contact: Gail Rosenberj:1
Confirming? No
it,'QuaritliYJ ::":Unit; . ,:.:;;;',.: .:~:1i'"'' :'. ':. """:-_~!Descrlnflon . ~ ,. . .. .:.....:;1',:', .. . '~'1 :.Unit'Prlce_ > Ext~ Price:'. . ,
-..-. ~'. . . ' " ',,,
TeleStaff software and setup for 17,190.00
automated scheduling program - Per
attached Software License Agreement ~
Special Procurement
Approved by Council on 11/16/2010
SUBTOTAL 17190.00
BILL TO: Account Payable TAX 0.00
'20 EAST MAIN ST FREIGHT 0.00
541-552-2028 TOTAL 17,190.00
ASHLAND, OR 97520
~t:~Accoun(N_a;nber" ~ -' .:~ < ~ 'ProjecfNI.UTihe"r ..:::_. " . f,~ Anlo.unt' , AC'COl.llii NUrTlbe(:J:" : c:,. projecFriiii'mb'" ,';: ' ~, ":::\.Amounf.':('
.. .. !'u ,
E 110.06.12.00.70300 E 000120.999 17 190.00
~1
.. ~,f,
AU~ Signature
VENDOR COPY
I FORM#3 I
CITY OF
ASHLAND
A request for a Purchase Order
REQUISITION
Date of request:
Required date for delivery:
~
Vendor Name
Address, City, State, Zip
Contact Name & Telephone Number
Fax Number
Tj:l'~~t::lff
50 r.oQ)nr::ltA P::Irk rNinA r.A Q?f\nA
Celeste Patzold 800.850.7374x1277
714.703.3077
SOLICITATION PROCESS
o Exemot from Comoetitive BiddinQ 0 Em-eraencv
Reason for exemption: o . Invitalion to Bid (Copies on file) 0 Wotten findings attached
Date approved by Council: o Quote or Proposai attached
o Small Procurement CooDerative Procurement
Less than $5.000 o ReQuest for Prooosal (Copies on file) o State of Oregon
Note: T otai contract amount, including any Date approved by Councii: Contract #
amendments may not exceed $6,000 o St~te of Washington
Intermediate Procurement 0 Sole Source Contract #
GOODS & SERVICES 0 Written findings attached o Other government agency contract
$5.000 to $100.000 0 Quote or Proposal attached Agency
o (3) Written quotes attached Contract #
PERSONAL SERVICES I8l Soecial Procurement 0 Intergovernmental Agreement
$5.000 to $75.000 I8l Written findings attached Agency
o ~ess than $35,000, by direct appointment I8l Quote or Proposal attac~~ t /.. It, Contract #
o 3) Wotten proposals attached Date annroved bv Council: I 0 Date approved by Council:
- . ,
I......... of SERVICES
I'" . ....
-~~~ ::", ".'
';:"" ,
'$'i-,~. '
~ '.... i', . ~,. : '"
L,,",,>-",,~. >"
Total Cost
.'. ,':'" ", ""I
. he ,.' .
..' .. -:~,-- .-<', ~~';<,,}:~>,"/~;'.;
/ ' :'.~ c~,:::"~;\::~~:ri;:X~-"~~t
.. .... ... 0" """.'
Item #
Quantity . Unit
Description of MATERIALS
Unit Price
Total Cost
Software and setup for automated scheduling program 17,190.00
See attached quote
,'TO'rAiXCOST '.
~ Per attached QUOTE S'f7,i,9().90\C':'.i "
_:p :/~~),;\ti~~~I~;:?<~ -.:':'.;
~._., 1:" "",.~;-,"t;)-;!,'it,.:,:.
.... .... ..- ..'--.>
Project Number 000120.999Account Number 110.06.12.00.703000 Account Number ___' __. __' __' ______
Account Number ___. __. __. __. ______ Account Number ___. __ - __. __. ______
'Expenditure must be charged to the appropriate account numbers for the financials to reflect the actual expenditures accurately. Affach extra peges if needed.
By signing this requisition form. I c
upon request.
ation provided above meets the City's public contracting requiraments, and the documentation can be provided
Employee Signatur :
Department Head Signature: ---; --;; /~___
Additional signature
Funds appropriated ~ r current fiscal year:
/PcL~-
Finance Director
~~o
Date
Comments:
G: Finance\ProcedurelAP\Forms\Fonn #3 - Reauisition.doc
Uodated on: 11122/2010