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HomeMy WebLinkAbout1996-147 Agrmt - US West1/0gIT4. PUBIA(,' SAFETY PRODUCT hUI,L REP'lED1A1, N'1 MNTEN.AN('E, AGRI?F,11' ENT L IS WIAT Communications Services, Inc., referred to hereinafter as 'USW-CS", a corporation organized under the laws of the State of Colorado, and City of Ashland, referred to hereinafter as "0IShOMER", a public entity organi/.Cd under the laws of [lie Stalc of Oregon herchy cntcr into this Public Safely Product Maintenance Agreement ("Arrecrncnl").'phis Aorccmcnl may refer to ('tISTOMl?,R and lto,!cther. as the "parties". This Agreement may refer to CI ISTON11`R or to t'S\V-('S As a "party" to this Agrccmcm. I. Products And Services Supplied Under 'I'h k- Agreement. lIS\V-('S will provide maintenance service on the Public Safety Pruduc[(s) specified in Attachment I to [his Agreement, referred to hereinafter as "Service", according to the terms dcscrihcd in Attachment 2, titled, "Maintenance Provisions". 2. "term. ']'tic term of this Agreement shall continue for a period of one ( I) year from installation, Upon completion of the initial 'term, this Agreement shall he auturnAtirally extended or rcncwcd for four (4) successive periods of one (1) year cash ("Renewal Period") fir A comhincd total of five (5) years, under the same terms and conditions. CUSTON11%R shall have [he ri.-ht to tcrntinate if any time upon forty-five (45) days advance written notice. 3. Maintenance Charges ajjd-Pa_?rnvnt Term A. l ISW-('S'z charges fur maintenance performed tinder Ihis A?,rcc:rncnl arc set lorth in Attachment 2. All charges shall he invoiced monthly and pAid within forty-fivC (45) days AWL rcccipl ()I tile invoice and in accordance will) the PAYmcnl SChcdtI1CS rcferenccd in Auachmcnt I Q. late Payment ('hark - t ISW-CS shall apply a service dm yc of 1- I /2r7 per month on any unpaid balance not received by t ISW-('S within forty-five (45) days of the invoice date. 4. Taxes and Fees. Prices do not include taxes or fees, of Any kind, established by governmental authorities. ('IJSIOME,R shall pay all such applicable taxes and fees when hilled by IISW-CS. Alternatively, C'US'TOMER n)ay Supply tJSW-('S a tax cxcmptiun Ccrlificale in A form Satisfactory to t 1SW-CS. 5. Customer Respztnsihi,lities. A. CtISh0NIFR shall he responsible for maintaining proper cnvironmenlal conditions at SITE, including but not limited lo, Air condihonin?), (if applic•ahlc). Clcal lines, and temperature requirements, and for meeting electrical requirements. B. ('I ISfO(\11I'R Shall ensure its personnel arc availAhic at SVITl' when maintenance is needed, providing free access for t ISW-CS pcrsonncf to supple m;tintcn,tncc services. 6 Lawfulness. This A?,.rccrncnl is made under anti will hC ;uhject lo, the laws of the Slate in which the service is provided. I1)is Agrcenwlll and the parties' actions under this A,,rcemenl shaft comply with all federal. state, and local laws, rules, regulations, court orders. and )governmental agency orders in existence at the time of execution of this A.-recnunt. If a court ur a pmvrruncli al agenn "Th proper jurisdiction determine that this Agreement, or a provision herein is Hula" fol. this Aorecmcw, nr OIAI prop ision, ,hAll terminate. if A provision is so terminated but the parties legally, commcNi,Illy, and practicahly can continue this A??rec'urenl without the terminated provision, the remainder of this A?,rccmcn[ shall continue in effect. 7. Force Majeure. Neither ('UNTOI\1H not US VA'S sh; fl he held responsible for performance if its performance is prevented by stets or events hcynud the party's rcAsowihlc control including, but not limited to: severe weather and storms, earthquakes or other natural occurrences, strike, and other labor unrest, power lailures, electrical power surges or current fluctuations, nuclear or o[hcr civil or mililAry emergencies, or acts ofIegislalive, judicial, executive, or administ ativc authorities. 8. Health And Sal'ety ('on)pliance. t 1SW-('S Alin the (' KN )MRR Shall adhere to all applicable health and safely laws, rules and rcgulaliuns including the ( )CCtIpAhonaf Stlrty and I Ical[h Adminislration'.s (" OS11A") rules and regulations. The ('USfOM1"N a,rrcCS [o ccrlil)' that there is no ashcslos on any premises in any areas where IJSW- CS will he working. In the even[ the CUS ON11:R will not certify An Asbestos free environrnenl or asbestos is discovered in the t IS\V-( :S work area. [here may he additional Costs In perform under this Agreement in compliance January 5, 1996/RWB/MAC/Central Lanemtc Page I SEA060105-0005 with OSHA's rules and rc«ulaliollS. The C l.ISTOMFR uIt rlrrsl.ind.s and ?igrces this Agreement docs not include the prices attributable to %vorking in an asbestos environment incImhnL,, but not limited to, asbestos samplint, testing, cleanup, or rerouting or delays caused by ,illy of [lie above. ']'lie Cl. ISTOMER understands and agrees that prices altrihut<thle u> any of the above will he in addition uo the price agreed In herein and the Ct ISTOMI'lz agrees to pay the additional amourntz. CUSfOM1'R'S noncompliance with this provision will he considered as CUSTOMER'S delault under this Agreement. 9 Limitation of Liability. A. OPERATION OF PtIBLW SAt`FFY SYS'I'1:MS, ANI) 1111131. IC SAFTA'Y PRODtIC'FS IS THI' COMPLFI ' AND SOIJ-' UNDERTAKING Ol. CUSTOMI:R. USW-('S' SOLI? UNDERTAKING IS LIMITED TO PROVIDING MAIN [-,NANC1: SI:RVRTIN A('('OI\'I)AN('1:, WITH I III: 'IT:RMS AND C'ONI FHONS OF THIS AGREI?MI?N1'. B. THE PROVISION OF9-1-1/I' 9-1-1 MAIN'II'NANCI' SERVICI,;S BY USW-CS TO CUS1'OMI R SHALL NOT BE IN ERPRE'lTD, CONSTRU1:D, OR Rl.,GARUI:I), k'I'I111:8 F1XPRI:SSI,Y OR IMPLIIiD, AS BITING FOR TIll'BI'NITFI O1,, OR CREATING ANY USW-CS O31.1GA PION TOWARD ANY THIRD PARTY OR LEGAL ENTITY 0TIII'R THAN CUSTOMI'R. THIS AGIUT'MI'NI' BFNI'FITS ONLY USW-CS AND CI ISTOMFR: TIII`RI: ARI: NO THIRD PARTY BI:NITICIAR1I:S. C. IN NO 1'VI,'NP SIIAI,L USW-CS BIi I,IABI.E TO CUSTOMI:R, OR TO ANY PI:RSON OR COMPANY USING ANY PRODUCT MAINTAINED III:,RI:UNIk:R. OR TO ANY PFRSON TO WHOM CUSTOMER FURNISHES A PRODUCT OR SI:RVIC I`, H)ANY INDIRI':CP, INCIDI:N1'AL, SPECIAL, OR CONSI?Qt11:NI1AL DAMAGI:S. ()F ANY KIND, ARISIN(i IN CONNI:("PION WITH, OR AS A RESULT OF T] IIS AGRI?I'MENT. 1). USW-CS'S SOLI' I.IABII.ITY SHAH, BI: H)R ANY DIRI-VT OR ACTUAL DAMAGES RESULTING FROM ANY USW-CS NI`(;LI(&'NCI,, 1N FNTIONAL ACTS, OR MATERIAL BRE.ACIIES OF THIS MAINTENANCIi A(iRH:MI:NT, AND IN NO I:V1'NI' SHAH USW-CS' f.IABII,ITY FOR DAMAGFS ARISING FROM ANY CAUJ l;, WIIA'ISOI'VT;IZ Dill' IIIGIII:R 01''fill: RI'PAIR COST OR THE RIiPf.AC'f:MliN'I ('OS'I Of H I I : PRODt CI I:ROM I T I WI TI11: CLAIM ARISI"S IO. Subsequent Changes And Additions. A. Amendments, modifications and supplements to this Agreement will be enforceable provided any amendments, modifications or additional schedules or supplements shall he in writim-1. shall reference this Agreement, and shall he Signed by au[horircd rcpresen[alivCS for both p?u-tics. B. Modifications or additional schedules shall not he construed to adversely affect vested rights or causes of action which have accrued prior to the elfcctive (Lite of such amendment, modification or supplement. The term "this Agreement" as used herein shall be deemed to include ally future amcudmcuts, modilications and additional Schedules made in accordance hercwith. C. The panics niay make re;u rnn?emcnts.:iddiho ll", Cll Macs and modifications to the equipment and any other service modification, and m?ty stake such changes or uddilions upon the vcrbat rCIIUCSt of the CUSTOMER, but such rearrangements, addilions, chaiwcs and modificalinns nay occur no more (111111 lour W times a year. 11. Waiver. An)' failure of a party to assert any right under this Agi-ccincm shall not constitute a waiver or a termination of that right, this A?_,rccment, or any oll this ALlrccment's provisions. 12. Assignment & Right to Subcontract. Neither party shall assign, sublet, or transfer any interest in this Agreement without the prior written consent of the other party. which conscnl shall not he unreasonably withheld: provided, however, that USW-CS may assign and uranslcr this Agreement to any parent, subsidiary or affiliated company without the prior written consent of the ('l 1ST( )MFR. 13. No License of Name. '['his Agreement Shall not constitute a license to either party of the other party's trade name, tradenuurk, or any related property. Neither piirtyshall h11vc the ri?ht to use the other party's name in any way whatsoever without [lie prior written consent of the other party. January 5, 1996/RWB/MAC/Central Lanemtc Page SEA-960105-0005 14. USW-C'S Ohli'ations. IISW-CS shall perform ordinary 11mintenance on, and repairs to. Products listed in Attachment 1 as to manufacturer's origimil perfornimice specifications. USW-US has no obligation to replace Product which ran rcasonahly he repaired in die ordinary CoueSC of performing maintenance Services. USW-CS shall not maim"tin or repair sof %VM-e resident Within or added to Product: [lie responsihi Iitics of t JSW-CS with respect to resident sohw:u-c shall be limited to any remedies provided by (lie manufacturer of the resident software. USW-CS has no responsibilities under this Agreement with respect to add-on softwarc unless such responsihilities arc spceilically agreed to by both parties and incorporated via Supplenicnt to this Agi-ccmcm. IS. Indemnification For Claims Associated With Personal Injury, Death, Or Property Dam"-e Only. ]:"tell party shall indcmnil'), and hold harlnlCSS the other party in connection %vith claims, losses, damages, liabilities, and law suits to the cxtcnl they arise from, or are alleged to arise from, neglk-mil acts solely in Connecliott with a party's performance under this Agreement or a party's use 01, or operation 01', the Product(s) sold. installed. and maintained under this Agreement. This indemnity estrlldS solely to clninls and lawsuils Tnr personal injury, death, or destruction of tangible property. IN NO 1:VI:NT SHAH, IISW-CS BI:I,IABI.I,' I:MR ANY INDIRF,CT, SPECIAL, INCIDI;NTAI,OR C'ONS1:QUF1N-FIAL DAMAGES FOR ANY RI?ASON \VIIA`I'SOI:VI:R. 16. USIV-CS Re.simnsihility. USW-('S will he responsihic for :my actual, physical damages USW-CS directly causes in the course ol* its performance under This Agreement, limited to d:images resulting from personal injuries, death, or properly d:unai1es arisilw from IISW-('ti' ncQliQCllCe 01- wrun«fal actS to the cxtcnl 01' Such negligence; PROVIDED, I IO\Vl:V1:1z, 'THA"l' I1S\V-CS SHALL NO'l BI: I.IABLI: FOR ANY INCIDENTAL, CONSI:Qt JI:NTIAI., INDIREC1, OR SI'I UTAI. I )AMA(iI:S, 1NCI.t IDIN(i BI F1 NO"T LIMITED "1'0 ANY LOSS (W USE, LOSS 01' BUSINESS, OR LOSS O1: 1'RMITT 17. Limited And Exclusive Warranty: Exclusions, A. Till' WARRANTY PROVIDED IN HIIS I'AI:AGRAI'll IS LIMITED AND EXCLUSIVE. NO OTHER WARRANTIES OF ANY KIND, EXPIZI:SSI:D OR IMPLIED. INCLUDING BUT NOT LIMITED TO WARRANI'll?S 01' Ml".1WHANTABILTTY OR 1:1"INESS HW A PARTICULAR PURPOSI:, SHALL APPLY "TO MAIN"1'1,'NANCIi S1:12V1('I:S IWNDFRI:D I NDI:R THIS AGRI- A'II:NT. B. IJSW-CS' WARRANTY I:X'1'I.:NDS I OR NINI:'IY (90) DAYS FROM THE DATl: OF A MAINI'I:NANCI: SERVICE VISIT BY tISW-CS. 11" US\V-CS I\1AINTl,'NANCI: M:RV1(T' IS NO"1' CONDUCTED IN A PROFESSIONAI. MANNER OR I"1' IS MA I I:RIA11Y DI:I`I:CI"IVI:, OR ll: MA"T1:RIAI,S US1:1) BY USW-CS IN SUPPI,YIN(i MAINTI':NANC1: SI:RVICk AR1: MA HJy'lAI.I,Y DI:I.ECI'IVI:, CUSTOME'R'S SOLI. RI?M1:DY SHAH. BI: TO REOUIR1: IJSW'-("S TO AGAIN ITRI'ORM MAINTENANCE SERVICE:, CMRRI:C1 LAIZI.IER MAH,"RIAI. DEI IN SU:Cll SI:RVIC1:. AND RI:PI,A(T1 ANY MATERIALLY DF1T.'CTIV1: MA'1'I:RIAI,S UM-D. C. USW-CS WARRANTS MAINII:NANC1: SI:RVICI: IJSW-('S PRMVIDI:S UNDER THIS AGRET"MII:NT WILL CONFORM TO MANUFACTURI:R'S SIllJ1FICATK NS, 'I'I:RMS AND CONDITIONS SET FORTH IN THIS AGRFI:MF:NI 1). IISW-CS WARRANTS THAT PFRISONNI:I, WHO Pl-'RE0R1\1 MAIN"TI:NANCE TASKS AND FUNCTIONS FOR USW'-CS IN CONNFCTIMN WTI 11 "1 HIS WARRANTY UNI)I:R'TIIIS AGRI:GMI:NT WII_,I_, BI: QUALIFIl D TO PI?RI:ORNI ASSIGNED "TASKS AND H INC HONS IN A PROFESSIONAL MANNER 1:. 11'"Till: SI:RVI(TS PRMVIDI:) BY USW-('S UNDER I'IIIS A(1R1:I:MI:NI" FAIL TO MET;( "TI II: TERMS OF"THIS WARRANTY AS A RI:SI ILL OI? 1:01WI: \1A.IFt IRl: CONDITIONS, ACTIONS OR N1:(iHGI:NCE, BY CUSTOMFIZ. A('TIONS OR NI:GI,IGI:N(T BY THIRD PAR'TII:S OR UNRI"LATFI) PERSONS, ON-RA'TOR I:RROIZ. IISk(W IMI'ROI'I:R SUI'PI,11?S. (W Cl1S IM11,IR'S CONNI'VI ION OF I'1?RINIERAL PRODUCT, CUSTOMER SHAH. PAY A11 COS [:S AND CHARGES ASSOCIA11:1) WITH MAINTENANCE AND REPAIR ACTIVITIES. January 5, 19961RWBWAC/Central Lanemtc Page 3 SEA-960105-0005 S000-S01096-V3S fi 86ud u)waue? Ir11ua3/OVW/8Md/9661 'S tienuur i tII)ux, U) 0")1]1JI,) u q,)ns,lo psinpu )q i1);gs ? i.mtl i;n111) i(Il 's,r„uetl.? ;1,v1e11 l;)S")AcL1i S,X)m:o 1i l1 u) ss,?.[ppu s)! 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(I:ll'iddl)S SNOLI.VJINI1bVy?IU,):1"I;(.I. WONT 9NIMIV ,LJ MMId 11.11M S:II,I,"Ill.)1:1:11(I ANV S:I(I1H,)X`l OS'IV A.I.NVNNVM S11I.1, `!) LN:iW:[:)V"icl 121 A21:11_I.VE[ ` I(I!I'"N11ON S"i)U (INV N:i21(1.1.;)V:11INVIV :III II'.)[1ON11.1.:t2JV (Sdfl) A"IddlIs 2IAAV)d U'LL(II)MIALNIMI NO 'A:)NVNAI.NIM (INV A.I.NVNNVM (t° '.I.N-11`v1 119V MILL 21 ZUNI) 0'11)n FIS .LJ11(IONd ':I() !)NIIISINI:I'DI NO ':IO !)NLLNIV,1 NO:I SAV1N:.I,I,VW (INV SAFIddI1S (ti iLLIS .i.V .I.N:1IVNMIIANA 21'-IdONd V !)NINIV,LNIVPV 0.1. '.)NI.i,WEx121 A'AMONd NO M2IOM ANV (Z J.N- W:TPP)V S111J. NFRINII (I:IWNO:IN:ld '-l,)NVN:LI,NiVW (M. 'IVN2I:LIX I ONIN ANV :10 JINOM "IVJINJ.:):L1:.( (1 :Y)NIII.i. ?I'I11.LO !)NOLW 'S:I(II1'1JX:1 A.I.NVNNVM SIII.L ':1 ?t). 1?ntire Agreernerlt. 'phis Agrecmcw reprcAcn(,, (I)c cn(irc A,_1rrc11)cnt hctwceu the paribus, is a final, Complete exclusive .sl<llcmcnt of 111C terns thereof, <utd ,t1Iw1 wdcs Ind lerminatcs any prior Agreement, underRtandin", oi- rcpreACnmuou he ween the parties With IVStlCO 1I1ck_:10, %VI1C[hc1_ wt'illell Ur lH-al. IN WITNESS W III,"R :OW, tISW-CS and CtIS R)MI•R exccu(c :rod authorir.c this ALrectnem as of' the Iasi date Shown below: City of Ashland Audlorircd Sirmilurc n } ate/ t e4 c 74.? L4j % Name Typed or Primcd Title Date Approved as to Vornl and Payment: State of t)1'egoo, 1t'fice pf' Folurgenc) ;M-1111. C Aulhorir.cd Si?T r, rc v Anthony'J. Busam Name "Typed or Printed E9-1-1 Project Coordinator Titlc August 12, 1996 Date ll S NVEST Communications Services, Inc. Aulh()I I/CLI Si<<neturc Susan Corey N,,mc T),pcd or Printed Strategic Account Mgr. Title 8129 /96 D):uc January 5, 1996/RWB/MAC/Centra1 Lererrntc Page 5 SEA-960105-0005 ATTACHMENT I TO 111151,1E SAFETY PROI)UC'I' MAIN"1 FNANCE AGREEMENT BET'S1'FEN CUSTOMER AND t! S WEST ('011INIUNIC'ATIONS SERVICI?S, INC. PROMICT tiC111;1)U1.1; CITY Ol ASIILAN1) 1155 1:. MAIN TV. ASIII.ANI), ( Rk ION 07520 AT :N: BARBARA BROWN SYS"II M: M A A R S CONI'01,1,kk, VFTIA 3 TRUNKS / 2 DISK 11 OS1'I'IONS EUI.I, W M1AM, A1A1N'11`,NAN(TI Yl',ARI Y 1ST YFAR 1??AI:I ZAN?'I'Y 2N) YKAR S11,552.50 3RD YFAR S115 5210 In I YEAR S 1 15 52.50 5'1'11 YEAR 5115 5250 1)I1;SCR111,1,10N ?IFG NO. 1 j ti1V1,;S'I' QTY ?N1AARS SI IRINK WRAP SYTHAI 850370-00301 3520055N I H I TRl iNK 1 / 1 - M i l 8503 IO-00103 3520004N 4 RMII RI:MOT1". N11C IIN, I'l 100310-O(Ho I )'520008N I DD 17 DATA BAS1? UNIT 00110-00102 352000ON 1 ('111 CAD I&I Ml 850110-00701 i520012N I C'IZtI CALL 1Z CORDS IINIT 85() 310-01001 352001ON I AR'[ I ALARM RFPOR'I IN(; I INI'1' 850108-00103 ;52O04()N I PSU POWI,.R SUPPLY UNIT 850315-00101 3520017N 2 PSC' #131, PROGRAM STORA(1k CART 850308- 3.`i2()020N I 0010?1.13 SYSTEM ('ON11(1/RAUK-111' S I i R\1 s(NNIO-30001 15YU23N I SYSTEM MOD PR(XVRACK-IIP SERV 8P)8OM-20(N)I 15NU24N 7 BA'fTFNY PACK UNIT (M)t l) 850316-0010? 1S2XXXXN 2 OKIDATA I'RIN'I J.R (CAI.I, 1v1I-x') M1.32011' 7100017N 1 SI:RIAI. PRINT ]"N CARD (CAl l 70012 O1 7100018N I 30-1.N C'ON'I ROI. PACK O1)035-17030 351001ON 2 30-1,N CONI'RO1. UNIT 5111'1.1: OO')00-M0lOlO 3S 10026N I LINE CART) 5111-_1.1? IMI)OO 0010 2-13 3510023N I 1)]Al, 1.1NF, CARDS ((',O.) 2/CRD 1)9033- 10-1001.?-S 3S I0041N 6 COMC 1,,NI'RI-:X PO1VI:IZ Sl>I'I'1.1' 1)1)(50-01OSI)-2 .;510O57N I I-:(_)Illl)M1.N'1' RA('K 84" ooS00-? I Im 351(MOON 1 30-I.N CONICT'.N"1'R1:X RACKM IXF V?)?)v7 IO()3U 3510007N 2 V1'STA CONICTX I-All 11 ATION 1501. 8 30 1 1-00203 IS101QSN 2 January 5, 19961RWBIMAC/Centra1 Lanemtc Page 6 SEA0601050005 VESI'A HERBIF WPI'00 850808-00301 2 VI S1-A FA AN CARD ? 3081 1-0010, 3510225N 2 VI TA GI{NHM' S( )I'I \VARI: ? 70N90-00101 2 C'OIV91'lI"FFR WORKS FN BASIU C MIPAQ 0 InuO-11032101 2 WORKSTA ZION CONFIGI IRA I'ION 800800-00001 2 Sol IND CARD 04000-00SX3 2 KI":YBOARD ARBI IO I OR 0-1000-002112 2 I:NIIANCED SERVER COMPAQ 62031-1)004201 1 Sf:RV1:R C'OM IGURATION VFSTA 8(0X00-70001 1 January 5, 1996IRWB/MAC/Central Lanemtc Page 7 SEA-960105-0005 A'1 1 - (_'111 lFN"f' TO PUBLIC SAFETY PRODUCT MAINTENANCE AGRh;F,N1FAT R1;`I'WFFN C'USTONIFR AND U S WEST COMMUNICATIONS SERVICES, INC. MAINTENANCE PROVISIONS GI?NEIZAL. Ahur expiration of the wananey period all Product(s) listed in Auaclhmcm I shall he maintained in accordaucc with [lie manuitlcuaer'S oriL'in;tl 1wrloilmuire .sprriticaliuus. 1. SEIRVIC E AND SCOPE. A. U SW-CS will prOVidC rcnuCdial IM6111CnancC on Product(s) listed tit Awichntenl I, lwcnly-four (24) bouts a day, seven (7) days a week on a call out hasis P. UM-CS will use its "hest ellort" to respond to Service-affccmli -, call outs within Iwo (2) hours from receipt of call. C. Remedial ntainecnancc ntc;lns m;linicnanre t ISW-('S demo reasonably appropriate and necessary to return Product(s) listed in Allachmew I to proper opmomI, condition as ,pecilicd in the manufac(urer's performance specil'ications. 1). Prior to call nut, the CI ISTO.Vll]R shall loll(m routine test procedures, as specified by USW-CS, to localize the cause of a prohlcm. F. ACier localization of' Urnuhle to the Produce(s), the (11S ION11:1t ;hall inunC(limcly nosily USW-C'S, by phone, of any Product(s) malfunction. ?. REPAIR AND REPLACENIENT OF PARTS. A. t1SNV-CS shall have Ihr option to repair or replace I11-odticl(sl spcciIicd in Attachment I. or parts thereof. D. When I. 1SW-CS replaces Parts or Product(s), the replacement parts become the property of tile CUSTOMER and the replaced Paris become the property of' t is\V-CS. C. I ISW-CS arty. al its option. use rcconditiOncd earls or componcnis of Produce(s) as rcplacemettes In the event a haler, more reliable rcpl;ICCmCnt p:ut hccnmcs a?;lil:ihlc, USW-('S .shall notil) CUSTOMI?R and CUSTOMER shall have the option to choose (lie rxarl replacement part or 111c new. more i-Orlhie replacement part. 3 EXCLUSIONS FROM CON'FRLD NlAINTF.NANCI-:. A. Service calls as a resell of Produce(s) not li<tcd in Attachment 1, misuse of the Product(s), abusive environment, CUSTOMFR modification. CUSTOMER interlaces with peripheral Product(s), moves, vandalism, operator error, nsc of impn,pCr supplies. Force M;licure cvvlwe Js drscrihcd in Panwmph 7. Or oehcr causes beyond normal usage 01' thr Product(s) are not Coccrcd by this N,rccmcnt. P. Service calls to rcntnir Site,, :Ire rnol covered h- this ALLrccnicw. C. headsets, I InirntcrruplihlC P(AVCr tiupl)lics WPS). P'21.`SOUaI ('uluputcrs iP('), and printer,S M-c not covered by dais A lrecmcut. I), FM ProduCI(S) excluded hom 11minlCi:111ce cover:we list reasons lktM ahove in suhpanq raphs 4.A. -4.C., ITSW- CS shall provide repair al SW'-P- Then current hO11 kcltar<<?1JW lol Scl\ice erchnici:m and all parts required to repair the Product(s) shall he lvid by ('l'S'I ON11:R :It OIC Iltcu current Pares list price. 4. MAINTENANCE PRICE ADJUSTMEN'L. IISW'-('S mt vv inieialc an increase on Cach anniversary 01' the effective elate of (lie A?rcrntcnt. not to cxccrd fro ( 101 ) percent :ulnuall?, providcd USW-CS notifies the CUSTOMER, in writing,. thirty (30) days in advancc of Jn%, such i1wiv:1sc January 5, 1996/RWB!MAC/Centra1 Lanemtc Page 8 SEA-960105-0005