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HomeMy WebLinkAbout2000-056 Agrmt - Telestaff DearChiefWoodley: ~/62 In order to prov,dc you w,th an h,cen,,vc to purcha,c TeleStaff ,ndependent,y for each of your cltieC discounted the TeleStaff system for Ashland, Medford and Jackson as enumerated below. By eomparison, the regular TeleStaffprice for a 50 staff member department is $I8,500 and for a 100 staff member department is $25,400. I have a~so included a countywlde prlce quote should you elect to purebase a single centralized system. In our experience, a centralized system which must accommodate more than one set of hiring procedures is more complicated to implement and more difficult to use. In a centralized environment, work codes and rules for all departments will coexist in the same single database and attached as required to each specific position. This becomes very confusing to administrators as well as end-users. IfTeleStaffwas purchased as a county all reports including payroll, cost reports, and exceptions reports would show all activity in all three agencies. It is our strong preference that each agency purchase TeleStaff independently as reflected in our price quote. CITY (ASHLAND AND JACKSON) COUNTY WIDE Hardware $3,500 $10,500 Telephone card $1,000 $ 3,000 Sybase license $ 500 $ 1,500 Software $6,200 (for 50 staff members) $23,040 (for 200 staff members) Configuration $2,500 $10,000 Training $2,000 $6,000 Annual Maintena~ $4,608 CITY (MEDFORD) Hardware $ 3,500 Telephone card $1,000 Sybase license $ 500 Software $ 9,800 (for 100 staff members) Configuration $ 3,400 Training $ 2,000 Annual maintenance $1,960 $58,648 $ 22,160 Thank you for your consideration of these options. I look forward to speaking with you to discuss in more detail. in e e ,, Kathryn Prancevie 34 Executive Park, Suite 210 * Irvine, California 92614 949/474-7374" Fax 949/756-5640 TELESTAFF LICENSE AGREEMENT This Agreement ("AGREEMENT") made by and between Principal Decision Systems International ("PDSI"), that has its principal place of business at 34 Executive Park, Suite 210. Irvine. CA 92614. and ASHLAND FIRE AND RESCUE DEPARTMENT ("CUSTOMER"). that has its principal place of business at 455 SISKIYOU BLVD. ASHLAND. OR 97520, shall be subject to the following terms and conditions: Withesseth: Whereas, PDSI has developed a telecommunication~computer technology which consists of certain hardware and software known as TELESTAFF;and Whereas, PDSI imposes certain license requirements on customers desirous of purchasing a license for TELESTAFF; and Whereas, CUSTOMER wishes to contract with PDSI to: (1) install TELESTAFF, (2) implement a license to use TELESTAFF, (3) configure TELESTAFF and train CUSTOMER on its use, and (4) as applicable. implement all licenses necessary to use TELESTAFF; and Whereas, PDSI is willing to contract with CUSTOMER to: (1) install TELESTAFF, (2) grant CUSTOMER a license to use TELESTAFF, (3) configure TELESTAFF and train CUSTOMER on its use, and (4) as applicable, grant all licenses necessary to use TELESTAFF; Now, therefore, in consideration of the mutual covenants and agreements herein contained and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, PDSI and CUSTOMER do hereby agree as follows: 1. Ownership of TELESTAFF. The parties recognize and acknowledge that ownership of TELESTAFF shall remain with PDSI. (a) License. Except as provided herein at paragraph 2(b), PDSI hereby grants to CUSTOMER a license to use TELESTAFF in object code form. CUSTOMER shall abide by the terms and conditions of this license as stated herein. (b) Components of License, The TELESTAFF License shall consist of the right to use that certain hardware and software that collectively constitute TELESTAFF. 2. Copyright and Proorietarv Protection. (a) TELESTAFF is owned by PDSI, and is protected by United States and international copyright laws and international trade provisions. CUSTOMER must treat TELESTAFF like any other copyrighted material. This License and CUSTOMER's right to use TELESTAFF sha~~ terminate aut~matica~~y if CUST~MER vi~~ates any part ~f this AGREEMENT` In the event of termination for any reason other than non-renewal of Service and Support as described herein at Section 11, CUSTOMER must immediately return TELESTAFF and accompanying documentation to PDSI. (b) CUSTOMER shall not: (i) Modify TELESTAFF and/or mepge it into another program for CUSTOMER use except by express, written permission from PDSI. Any portion of TELESTAFF merged into another program following the express, wdtten permission from PDSI will be subject to the terms of this AGREEMENT; (u) Reverse engineer. disassemble, decompile, or make any attempt to discover the source code or methodology of TELESTAFF. Execution Date. The Execution Date is defined as the date this AGREEMENT is signed by an authorized agent of CUSTOMER. Term. This AGREEMENT is effective and binding upon PDSI and CUSTOMER upon the Execution Date as defined In paragraph 3 herein and shall remain in effect for a term of one (1) year, unless terminated as provided herein. On each anniversary date thereafter, this AGREEMENT shall automatically renew for a term of one (1) year, unless Other'Nise terminated as provided herein. Product ODtlOnS. The following constitutes a complete list of all TELESTAFF components available in connection with the use of TELESTAFF. See Appendix A for the definition of TELESTAFF Hardware Components and Appendix B for the definition of Implementation Services. CUSTOMER does hereby agree to purchase from PDSI the selected items in consideration for the corresponding fees indicated as applicable: TELESTAFF Software License for SO Users $ 6,200 TELESTAFF Hardware Components $ 5.000 TELESTAFF Implementation Services $ 5,590 Sales Tax at 7.75% on TELESTAFF Software License $ 0.00 6, Priclna. PDSi agrees to the fees reflected above in paragraph 5 for 4~i days after January 3, 2000. 34 Executive Park, Suite 210 · Irvine, CaJifornia 92614 949/474-7374 · FJax 949/756-5640 Payments. CUSTOMER agrees that all pricing and amounts due hereunder are based on United States currency and that all amounts remaining unpaid for more than thirty (30) days following the date of the invoice shall be subject to an interest charge at the monthly rate of 1.5%. CUSTOMER does hereby agree to the payment terms for each component. Initial Component TELESTAFF Software License and applicable Sales Tax TELESTAFF Hardware Components TELESTAFF Implementation Services On Execution Date Net 30 Days from Execution Date Net 60 Days from Execution Date Travel Expenses. CUSTOMER agrees to pay for all travel expenses necessary to perform the standard TELESTAFF Implementation Services as defined in Appendix B. For on-site travel for purposes other than the standard TELESTAFF training course. CUSTOMER agrees to reimburse PDSI for all customary travel expenses including airfare. meals, lodging and ground transportation immediately upon invoice. Additional Components, If additional hardware and/or software are required for additional usage, other enhancements, or add-on options, CUSTOMER agrees to pay for any and all hardware and/or software required for supporting additional TELESTAFF usage. enhancements and/or other add-on options. 10, Implementation Services. Implementation Services include configuration of TELESTAFF as defined in Appendix B, CUSTOMER acknowledges that additional training and/or reconfiguration requested by CUSTOMER will be at an additional COst, 11. Service and Support. Service and Support of TELESTAFF is provided at no additional charge during the first twelve-(12) months following the Execution Date. See Appendix C for the definition of TELESTAFF Service and Support, CUSTOMER does hereby acknowledge that on each anniversary of the Execution Date, CUSTOMER may renew service and support under the following events: Initial Event [1 st Anniversary of the Execution Date Subsequent anniversaries dudng term Pavmeqt $1,000 5% maximum increase over previous period Should CUSTOMER elect not to renew Service and Support on the anniversary of any Execution Date, CUSTOMER acknowledges that any subsequent re-enrollment for Service and Support will only be accepted by PDSI after CUSTOMER cures the previous lapse in Service and Support by paying PDSI the ServiCe and Support fee for the lapsed periods. In addition, CUSTOMER acknowledges that PDSI may assess CUSTOMER a Service and Support re-instatement fee that will not exceed ten pement (10%) of the Service and Support fee for the lapsed pedods. PDSI reserves the dght to disCOntinue Service and Support of previous releases of TeleStaff as defined in Appendix C. 12. Limited Warranty. PDSI WARRANTS TELESTAFF TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE AND TO OPERATE IN ACCORDANCE WITH TELESTAFF USER MANUALS. HOWEVER, PDSI DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN TELESTAFF WILL MEET CUSTOMER'S REQUIREMENTS OR THAT THE OPERATION OF TELESTAFF WILL BE UNINTERRUPTED OR ERROR FREE. THE LIMITED WARRANTY SET FORTH HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 13. Limitation of Liability, PDSI'S ENTIRE LIABILITY AND CUSTOMER'S EXLUSIVE REMEDIES SHALL BE THE REPLACEMENT OF TELESTAFF UPON NOTIFICATION OF REPORTED DEFICIENCIES. IN NO EVENT WILL PDSI BE LIABLE TO CUSTOMER. OR ANY THIRD PARTY, FOR ANY CLAIMS OR DAMAGES, INCLUDING ANY LOST WAGES, LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR iNABILITY TO USE TELESTAFF EVEN IF PDSI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER SHALL INDEMNIFY, DEFEND. AND HOLD PDSI HARMLESS FOR ANY SUCH CLAIMS. 14. Termination. This AGREEMENT shall terminate upon the following events: (a) In the case of an event of default (if CUSTOMER or PDSI fails to satisfy any of its respective COvenants, duties or obligations under this AGREEMENT), the non-detaulting party shall have the option to terminate this AGREEMENT. In the event of default, the non-defaulting party shall give w~tten notice to the defaulting party of the alleged default and give such party at least thirty (30) days in which to cure the alleged default. If the defaulting party does not satisfactorily cure its default, the non-defaulting party has the right to terminate upon thirty (30) days additional wdften notice stating the defaulting pady's failure to cure the default; (b) By mutual consent between both parties; (c) After the initial term of the AGREEMENT, upon ninety (90) days wdften notice to the other party, 15. Confidentiality. CUSTOMER and PDSi agree that confidentiality survives expiration or sooner termination of this AGREEMENT, 34 Executive Park, Suite 210 · Irvine, California 92614 949/474-7374 ', Eax 949/756-5640 16. Miscellaneous Provisions. (a) (b) (c) (d) (e) Amendments. This AGREEMENT shall not be modified or amended except by another agreement in writing executed by the parties hereto. Entire Agreement. This AGREEMENT, including Appendices A, B and C attached hereto. supersedes all prior discussions, understanding and agreement between the parties with respect to the matters contained herein, and constitutes the entire agreement between the parties with respect to the matters contemplated herein. Governino Law. This AGREEMENT shall be construed and enforced in accordance with the laws of the State of California. Notices. All notices, requests, demands and/or other communications required or permitted to be given or made by this AGREEMENT shall be in writing and shall be delivered by commercial overnight delivery services which provides for receipt, or mailed by certified mail. return receipt requested, postage prepaid and addressed to the parties at the addresses referenced above. Any party may change its address for purposes of this AGREEMENT by notice in writing to the other party. No Waiver. No failure on the part of any party hereto to exercise, and no delay in exercising any dght, power or remedy or partial exercise of any right, power or remedy by any party will preclude any other or future exercise of any other right, power or remedy or partial right, power or remedy. No express waiver of assent by any party hereto to any default in any term or condition of this AGREEMENT shall constitute a waiver of or an assent to any succeeding default in the same or any other term or condition hereof. Assianability. This AGREEMENT shall inure to the benefit of and be binding upon the parties hereto, their respective heirs, successors, assigns and personal representatives. (g) Year 2000 Compliant, TELESTAFF is year 2000 compliant. IN WITNESS WHEREOF, the parties have signed this AGREEMENT on the day and year first above written. Date: January 3, 2000 3:HLAND~ DEPARTMENT (CUSTOMER) Legal review by 34 Executive Park, Suite 210 · Irvine, California 92614 949/474-7374 · Bax 949/756-5640 Appendix A - TeleStaff Hardware Components For the fee specified in paragraph 5 of this AGREEMENT, PDSI will procure and configure appropriate hardware and related software components (a) not supplied by CUSTOMER and (b) necessary for operation of the TeleStaff server and will deliver the configured hardware system to CUSTOMER. Hardware necessary for the operation of TeleStaff includes: · PC system capable of operating the TeleStaff software for CUSTOMER (t) · Telephony hardware to support TeleStaffs telephone features · SQL Database Server soft~vare (2) · Remote communication software for remote diagnostics PDSI recommends PC systems from Dell Computer Corporation. As Dell frequently changes and introduces new models and configurations, PDSI does not recommend a specific Dell model number. However, hardware components must include, at minimum, the following: · Intel Pentium II 450 MHz processor or · 128 MB or greater RAM · 6 GB or larger Hard Drive · 32x CD-ROM drive · 17" or larger SVGA Monitor · Tape Backup · 56K V.90 Modem · Multimedia with speakers and microphone · Keyboard and mouse · Microsoft Windows NT Workstation 4,0 · Next day on site service by manufacturer · Sybase SQLAnywhere 4 - User database · Dialogic 4 - Line Telephony system · Laplink Remote Communications software IMPORTANT NOTES: (1) Whether CUSTOMER purchases hardware through PDSI or supplies its own hardware (subject to the above requirements), PDSI's hardware services include installation of Sybase database server software, Dialogic Telephony hardware and Laplink remote communications software on the PC hardware. If CUSTOMER supplies some or all of its own hardware components, CUSTOMER agrees to ship all hardware (at CUSTOMER's cost) to PDSI for installation and testing. Should hardware supplied by CUSTOMER not meet the above minimum requirements and/or not allow correct operation of TeleStaff, PDSI reserves the right to request replacement hardware from CUSTOMER or purchase at CUSTOMER's expense necessary hardware components. CUSTOMER may connect additional PCs to the TeleStaff system by installing the TeleStaff client software (included) provided they are connected to the TeleStaff system by a network using the TCP/IP protocol. TeleStaff is compatible with connected PCs running the Windows 95, 98 or NT operating system. (2) The database software specified above will allow four (4) concurrent connections to the TeleStaff database by PCs on a network. Although the TeleStaff client software may be installed on any number of PCs, the database software will allow only four concurrent connections. As a user logs off TeleStaff, a connection is released and made available to other users. Access to TeleStaff by telephone DOES NOT consume a database server connection; only access by PCs consume database connections. The database server software may be upgraded to enable additional concurrent connections. (3) The Dialogic Telephony system specified above supports any combination of up to four (4) simultaneous inbound and outbound connections by telephone. PDSI recommends that CUSTOMER connect four dedicated telephone lines to the Dialogic Telephony hardware (installed in the PC). Further, CUSTOMER should provide one telephone number to staff members which when dialed automatically attaches to the next available telephone line. Additional Dialogic Telephony components may be purchased to provide additional telephone connections. (4) Hardware and related software supplied by CUSTOMER under this agreement: 34 Executive Park, Suite 2 } 0 · Irvine, California 92614 949/474-7374 ~Fa~ 949/756-5640 Appendix B - TeleStaff Implementation Services Partnership Agreement For the fee specified in paragraph 5 of this AGREEMENT, PDSI will train CUSTOMER staffing administrators on th'e operation of TeleStaff and then assist the CUSTOMER in configuring the TeleStaff system with CUSTOMER's data The following steps comprise the TeleStaff Implementation services: Hand-Off: During this internal phase, the appropriate PDSI account representative transfers information on the CUSTOMER to the PDSI Implementation Manager (IM). The IM is a project manager who is responsible for coordinating all activities necessary to implement TeleStaff for the CUSTOMER. During this phase, PDSI will send to CUSTOMER a Configuration Packet containing a list of data items for the CUSTOMER to begin collecting. Pre-Configuration: During the Pre-Con~guration phase, the IM and CUSTOMER hold a conference call to review the Configuration Packet and to establish CUSTOMER contacts required by PDSI during the Implementation process, Training: The TeleStaff training course is a train-the-trainer format intended for the CUSTOMER's administrators of the TeleStaff system (defined as knowledgeable of CUSTOMER's staffing rules, PC literate and empowered to make staffing decisions), TeleStaff training is a hands- on and workbook guided course at a PDSI training facility that uses demonstration data in order to cover all necessary TeleStaff features. It also includes instruction on how to enter CUSTOMER data into TeleStaff. Prior to the CUSTOMER's 'live' date, the trained CUSTOMER administrators will perform end-user training (including training on the use of the telephone) to CUSTOMER staff members. The TeleStaff training course will take up to two 8- hour days to complete, and is limited to two (2) staff members. Data: During the Data phase, CUSTOMER gathers data as specified in the Configuration Packet and enters this data (with PDSI's telephone assistance) into TeleStaff, After a PDSI Data Analyst reviews the data, PDSI and CUSTOMER complete a Data Quality review and sign- off. Configuration: During the Configuration phase, a PDSI Configuration Analyst and the CUSTOMER administrator(s) configure TeleStaff for CUSTOMER using CUSTOMER's business rules. The configuration process occurs at PDSI and is allocated 16 hours of time. At its option, CUSTOMER may extend the configuration process for an additional fee, Also during this phase, PDSI provides CUSTOMER with all necessary installation documentation and ships the TeleStaff hardware to CUSTOMER. The phase ends with a configuration walk-through and sign-off by CUSTOMER. For information on additional advanced training courses offered by PDSI, please contact your TeleStaff Implementation Manager or your Account Executive. 34 Executive Park, Suite 210 ° Irvine, California 926 ] 4 949/474-7374 ~F,a~ 949/756-5640 Appendix C - TaleStaft Service and Sunport All Software Errors repoded by CUSTOMER shall be resolved as set forth below. Initial response by PDSI will be based upon CUSTOMER's full description of the problem. Resolution response will be based upon the priority assigned by PDSI as defined below. If CUSTOMER determines that a Software Error exists, CUSTOMER shall notify PDSI by telephone. Telephone notification will be made to PDSI's support line at (800) 850-7374. "Normal Business Hours" are 8:00 AM through 5:00 PM (Pacific Standard Time), Monday through Friday, excluding holidays, The main support line will be answered either by an attendant or automated attendant at all hours, During Normal Business Hours, each trouble report will be assigned a Help Desk Log Number. The Log Number shall be used for all subsequent inquiries relating to the original problem. During Normal Business Hours, the attendant will ring the TeleStaff Support Department and the call will be handled according to the priority assigned by PDSI. In the case of priority-one problems, as noted below, CUSTOMER may be able to speak directly to a TaleStaff Support Representative if one is available. Outside of Normal Business Hours, Priority 1 support, as described in this appendix, will be made available through a pager system. The phone number is 800-850-7374. Priority 1 support is available 24 hours per day, 7 days per week to CUSTOMER's with LIVE status. All other problems will be handled on a callback basis. if requested or so stipulated in the response time criteria below, a PDSI representative will return the call in a manner consistent with the priority and order in which the call was received. CUSTOMER shall make every effort to respond to PDSI in a timely fashion when requests are made to follow-up calls or additional documentation on the reported problem. CUSTOMER's subscribing to optional dial-in support shall provide PDSI with a dedicated and separate standard telephone data modem line where the Server resides. CUSTOMER shall additionally provide a voice telephone line located in each such area to allow simultaneous voice and data access. Priorities are assigned as follows: Priority One Hours of Availability: 24 hours/day, 7 days/week Description: initial Response: A critical software error that severely impacts the ability of CUSTOMER to perform ALL automated staffing functions (TeleStaff is down). This level of priority is only available to CUSTOMER's that are using TeleStaff in a production environment (LIVE accounts ONLY). During Normal Business Hours, immediate response if a Support Representative is available. Otherwise, PDSI will respond with a call back within one hour. Outside of Normal Business Hours (including holidays), PDSI will respond with a call back within two hours. Resolution Response: PDSI will work aggressively to provide CUSTOMER with a workaround solution or to completely resolve the problem. Notification: It is the responsibility of CUSTOMER to alert PDSI of a possible Priority-One issue. PDSI will update CUSTOMER of progress frequently during problem resolution and notify CUSTOMER once the workaround has been provided or the problem has been resolved. 34 Executive Park, Suite 210 ° Irvine, California 92614 949/474-7374 (D F-a]< 949/75(>5640 Appendix C - TeleStaff Service and Support (Continued) Priority Two Hours of Availability: Description: Initial Response: Resolution Response: Notification: Priority Three Hours of Availability: Description: Initial Response: Resolution Response: Notification: Normal Business Hours: Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time. A non-critical software error, which prevents the user from performing a data entry or system administration function. These do not include cosmetic, documentation, or reporting problems. These also do not include questions or inquiries regarding the operation of the software or its installation and training. During Normal Business Hours, PDSI will respond with a call back within three hours. Outside of Normal Business Hours (including holidays), PDSI will respond with a call back within twenty-four hours. PDSI will provide a workaround for CUSTOMER when possible within an average of twenty-four (24) hours. PDSI will provide a problem resolution in the form of an Upgrade or modification to the Software in an upcoming Update. PDSI will notify CUSTOMER when a workaround has been provided or the problem has been resolved. Normal Business Hours: Monday through Friday, 8:00 AM to 5:00 PM, Pacific Time. All other software or documentation errors not described above. These include but are not limited to: · Reporting errors or calculation problems · Documentation inaccuracies · Cosmetic issues · Misspellings · Product Enhancement requests · Questions or inquiries relating to TeleStaff functionality, system administration or installation Software PDSI will respond to these items if specifically requested to do so at the time of the request. If a reply is requested, PDSI will respond within an average of twenty-four (24) hours during Normal Business Hours. PDSI will correct documentation errors in upcoming releases of the documentation. If requested, PDSI will notify the local CUSTOMER when a workaround has been provided or the problem has been resolved. 34 Executive Park, Suite 210 · Irvine, California 92614 949/474-7374 ~ F-cl 949/756-5640 TeleStaff Enhancements The TeleStaff version number consists of three numbers that define the type of product release. The format of the TeleStaff version number is: Version X.YZ where · Changes in X represent a significant change in product functionality (Major Release) · Changes in Y represent an enhancement to the product that increases functionality within the existing Major Release and is typical of an evolving product (Enhancement Release) · Changes in Z represents a minor change to the program to accommodate a software error or cosmetic change (Update Release) Under the TeleStaff Service and Support plan, CUSTOMERs will receive Update Releases and Enhancement Releases as they become available at no additional charge. Major Releases will be available for an additional fee. 34 Executive Park, Suite 210 · Irvine, California 92614 949/474-7374 ~ ~ 949/756-5640 ASHLAND FIRE & RESCUE MEMORANDUM DATE: February 22, 2000 TO: Karl Olson, Purchasing FROM: Keith E, Woodley, Fire Chief RE: Purchase Of Telestaff Software Program Over the past five years emergency response agencies within the Rogue Valley have been working cooperatively to develop a regional computer-aided dispatch network. This effort has included the selection of vendors for a fire records management software program. The consortium has invited numerous software vendors to demonstrate their products over the past several years. We were unable to identify one vendor that could provide all of the required records management modules. TWo vendors have been selected as a result of this effort, FireHouse Software and Telestaff. The purchase of the FireHouse Software records management suite is expected to be financed by the consortium from existing funds within the CAD project budget. The purchase of the Telestaff software will be financed by the individual members of the consortium, based on a group discount that has been offered by the vendor. The function of the Telestaff software is to provide an automated paging system, staffing and personnel records program. The purchase of Telestaff will require "sole source" purchasing, as PDSI (Telestaff) is the only software vendor that can provide an automated staffing software program that interfaces with the FireHouse records management software selected by the consortlure. This software program is designed to provide the following records management functions: · Automatic notification of department members of requests or requirements to work, any changes in their work schedule, staffing of alarms via telephone, email, pager and answering machine. · Supports authorized scheduling requests from any touch-tone telephone. · Automatically maintains an audit trail of the filling of vacancies. · Manages the daily roster, tracks employee leaves and vacation scheduling. · Provides detailed records of staffing and employee usage reports. Telestaff Software Purchase Page 2 · Produces detailed reports providing employee shift trades, license and certification expirations, work history and call-back data. · Manages internal human resource policies. · Automatically maintains a record of department policies utilized to fill vacancies. Quickly identifies scheduling gaps, errors or oversights. · Ensures that overtime hiring is conducted in accordance with administrative rules and procedures. · Reduces management staff time required to oversee staffing trends and procedures by 75% · Provides detailed labor usage reports for operational analysis. Attached please find the written proposal from PDSI for purchase of the automated program. The account number for the purchase order will be 110. 07.13.00.603200, in the amount of $16,700.