HomeMy WebLinkAbout2000-203 Contract - SO UniversityVENDOR: 001245
SOUTHERN OREGON UNIVERSITY
1250 SISKIYOU BLVD
ASHLAND, OR 97520
CITY OF ASHLAND
20 E MAIN ST.
ASHLAND, OR 97520
(541) ~,88-5300
PAGE 1 / 1
SHIP TO: Ashland Computer Services
(541) 488-5339
90 N MOUNTAIN
ASHLAND, OR 97520
FOB Point:
Terms: Net
Req, Del. Date: 10/16/00
Special Inst:
Req. No.:
Dept.: ADMINISTRATION
Contact: Pete Lovrovich
Conflm~ing? NO
BLANKET PURCHASE ORDER
Beginning date: 10/16/2000-
SUBTOTAL 40,000.00
BILL TO: Account Payable TAX 0.00
20 EAST MAIN ST FREIGHT 0.00
541-552-2010 TOTAL 40,000.00
ASHLAND, OR 97520
E 710.01.05.00.604100 40,000.00
VENDOR COPY
SOUTHERN
OREGON
UNIVERSITY
Invoice
Invoice to: The City of Ashland
Aghlnnd Fiber Netw~k
ACm: Pete Lowovich
20 E. I~nin
,~hlnnd, OR 97520
September 21,2000
Provide the city of Ashland with Sonthem Oregon University Computing Services Help Desk services to
ail employees located at various site~.
Please see attached mom0m~ndum.
Remit Address: Southern Oregon University
Computing Se~ices
ACm: Kevin Talbert
1250 Siskiyon Blvd
Ashland, Or 97520
1
/
Computing Services Center
1250 Siskiyou Boulevard
Ashland, Oregon 97520-5003
Tel 541-552-6448
P~x 5~t1~~2-6329
CITY OF ASHLAND
REQUISITION
2742
Department Date
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Issued By
L Kar~,a.Ynes' Contract
From: Kevin Talbert
To: RichardH @ Ashland .or. us
Date: 9/12/00 12:54PM
Subject: Contract
Richard,
Here is the latest draft of the contract. I will be asking Karen Haynes to send you an invoice for $ 40,000
which is the figure Pete and I discussed and I think was agreeabla~. P!ease advise of any issues or
concerns. We agree to implement effective October. 16, 2000.- u c ~c 0 pet' 16,~
Kevin
Memorandum of Understanding
June 30, 2000
Introduction:
The City of Ashland would like to provide Help Desk services to all city employees whom are located at
different sites. Southern Oregon University (SOU) has an established an effective Help Desk
organization, which the City of Ashland would like to use. The City of Ashland and SOU have
collaborated in vadety of activities in the past with positNe outcomes. We have common network
structure, computer systems and software packages, which will make providing support easier. This is an
advantage for bofh SOU and City of Ashland. We agree to the following arrangements.
SOU will employ an additional Help Desk professional. The existing student staff will provide first level
telephone support for the city employees. This support will include:
1. Initial contact/assessment/resolution of questions regarding software programs used citywide. If initial
assessment indicates that the scope of the problem warrants more in-depth help, the issue will be
escalated to the City of Ashland Computer Services department. Supported programs will include
GroupWise5.5, Office 97 and Windows 95. Request for service for programs not specified on this
agreement will be escalated to the City of Ashland Computer Services department. Other programs may
be added by mutual agreement. There will not be any changes or upgrades to the Network software and
any supported products unless both the City of Ashland and SOU are in agreement.
2. On-site visits to rectify simple hardware/software problems. Such issues could include monitors,
keyboard, and mouse swaps. The City will provide these parts.
3. SOU will bill the City for cost associated with performance of maintenance tasks on equipment such
as printers and installation of software on specific machines, and installation of network cables,
hardware, and software for new installs.
4. The City's network and software packages mentioned in number I above, must mirror SOU's systems
by start of the contract.
5. SOU will bill the City $30/hr for labor for labor hardware repair work to cover SOU's cost. The City's
staff will deliver and pick up printers and computers that need repairing.
6. SOU will bill the City $30/hr for on site training.
7. SOU will tn/to assist the City on finding experienced student workers to work on projects for the City.
SOU may also assign their own student staff workers to work on the City projects. SOU needs a month of
lead-time to hire student workers to be assigned to City projects. SOU will bill the City $7-$1 O/hr for SOU
Karen. Haynes- C~ntract I
...... . ........ Page 2
8. The houm of coverage will be 8:00 A.M - 5:00 P.M, Monday - Friday excluding holidays.
9. The City will have access to one Clientele license to be able to monitor tickets opened for callers.
10. The City will provide two City parking stickers for SOU's Help Desk professionals' use at no cost to
SOU.
Total cost for the 2000-01 fiscal year will be $ 40,000. SOU will invoice the City of Ashland for the entire
amount at the start of the year.
~l.~OC> Date
~/~~/~J For Southern Oregon Univ ersity
~Kevin Talbert
Chief Information Officer (CIO)
Southern Oregon University
1250 Sisldyou Blvd.
Ashland, OR 97520
(541) 552-6903
FAX (541) 552-6210
Talbert O sou.edu
CC: Haynes, Kamn; Scoggin, Parvaneh