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Home My WebLink About2004-222 PO - ITRONCITY OF ASHLAND 20 E MAIN ST. ASHLAND, OR 97520 (541) 488-5300 C!Tv RECORDEF,: . OPY DATE 10/8/2004 Page 1 / 1 PO NUMBER VENDOR: 000201 ITRON P O BOX 2O0209 DALLAS, TX 75320 SHIP TO: Utility Billing 2O E. MAIN ASHLAND, OR 97520 FOB Point: Terms: Net 30 days Req. Del. Date: Special Inst: Req. No.: Dept.: PUBLIC WORKS Contact: Pat Woods - UB Confirming? No Janua~ 1, 2005 - December 31 2005 and Attachment A -. System Support SUBTOT~ 4,576.32 BILL TO: Account Payable T~ 0.00 20 EAST MAIN ST FREIGHT 0.00 541-552-2028 TOT~ 4,576.32 ASHLAND, OR 97520 E 670.08.18.00.604160 2,288.16 E 690.11.18.00.604100 2,288.16 Authorized Signature VENDOR COPY REQUISITION FORM THIS REQUEST IS A: [] Change Order(existing PO # __ CITY OF SHLAND Date of Request: Required Date of Delivery/Service: [.:.:,.~...~..~ .................... Vendor Name: Address: City, State, Zip: Phone: Fax Number Deliver Location Services Only Description Total Cost Solicitation Process: '-'' '~"/ ¢-?', [] Exempt [] 3 Written Quotes ~.- '~ J~~ ,' ,'i'.~ .¢t ~ ,k17 ~:.i",i fi/',ic,'~ i: 2,~ ~'~ ~ (copies attached) [] Sole Source [] Invitation to Bid (copies on file) [] Less than [] Request for ::::: ::::::: :: :>~.-¢:~ "*':*::. :::::::::::::::::::::::::::: i::?:i~::i;~::~::~::;;;~;~::iiiii::ii?:i $5000 Proposal (oopies on file) Project Number ...................................................... Account Number ......... - ..... - ..... - ...... * .................. · Please affach fhe Origina[ signed contraci and insurance ce~fif/cafe. Materials Only Item # Quantity Unit Description Unit Cost Total Cost m ~e]llEl IEe[e~:~ lee]~ Project Number .............................................................. Account Number ........ - ...... - ..... . ...... - ................ *P/ease attach the quotes. Employee Signature: Supervisor/Dept. Head Signature~, f~i' NOTE: By signing this requisition form, I certify that the above request meets the City of Ashland Solicitation Process requirements and can be provided when necessary. G:Finance\Procedure'C,P\Forms\8_Requisition form.doc Updated on:07/15/02 Ifron September 29, 2004 Water 2818 North Sullivan Road Spokane, WA 99216 509.924.9900 Tel 509.891.3355 Fax ~nw.~tron.corn Mr. Lee Tuneberg City of Ashland 20 East Main Street Ashland, OR 97520 Subject: Itron Maintenance Renewal Dear Mr. Tuneberg, Your Itron Service Agreement is about to enter a new year, and per the terms of tile Agreement, we are submitting our service pricing for the upcoming year. The equipment and software identified in the enclosure will be covered under the Agreement at the monthly rates indicated, with recently purchased products added to the Agreement at these rates upon expiration of the applicable product warranty. Please note that this is not an invoice. If a purchase order number is required on your invoice, please forward a copy of the purchase order to our Contracts Department. Itron's service customers receive prompt factory service on their meter reading equipment that goes beyond repairing reported problems, to include preventive maintenance and product updates that enhance equipment reliability. Service customers also receive twenty-four hour access to Customer Service personnel who are available to answer questions, offer assistance, and resolve problems. Your Itron Service Agreement offers considerable value by avoiding hourly service fees, unnecessary paperwork, and administrative expenses. Over 90% of our customers purchase maintenance and support services under an Itron Service Agreement, and we are very honored by their continued patronage. On behalf of everyone at Itron we extend our sincere thanks for your continued patronage and we look forward to being of continued service. If you have any questions regarding your Service Agreement, please feel free to contact me at (800) 635-5461, extension 3780. I can also be contacted via E-mail at Sandy.llolder~Itron.com. Sincerely, Sandy Holder Service Business Rep. Encl: Summary Billing Report Cc: Customer File Itron Maintenance Policy MV-RS Attachment B Overview This Service Policy describes Itron's support services, both contract and warranty, for MV-RS Meter Reading System equipment and software. Customer Responsibilities Service Requests: Customer will notify Itron of System problems that affect System performance as soon as practical. Problems are to be reported via Itron's Customer Support Hotline at (800) 635-8725. Client Report Forms: Itron will provide Customer with a sufficient supply of blank Client Report Forms, and Customer agrees to complete and return a Client Report Form for each / every inoperative handheld unit returned to Itron for service, retaining one copy for their records. Prior to returning to Itron any equipment which has arrived from Itron in an inoperative condition, Customer will contact Itron through the Customer Service Hotline and request a Return Materials Authorization (RMA) number, which Customer will reference on all shipping labels and documents as appropriate. Freight Charges: Customer will forward all equipment and / or materials to Itron via pre-paid freight. System Configuration: Customer will ensure that system equipment, operating system, and data communications environment is configured, operated, and maintained in accordance with Itron's prescribed system requirements. Customer agrees to consult with Itron prior to making changes to their system configuration that may affect system operation. Remote Communications: Customer will purchase, install, operate, and maintain remote communications software (PCAnywhere® or TeINet®) and equipment (modems) in a manner that will allow for remote dial-up access to meter reading System user sites. Customer will make remote access available to Itron, as necessary, for remote diagnosis and troubleshooting of Itron's meter reading System. Network Administration: Customer will monitor and maintain all local and wide are network components, to include network servers, network clients, network hubs, routers, modems, and all software components necessary for efficient and reliable network operations. Specific activities include managing network equipment repairs, upgrades, and replacements; to ensure continued conformance with Itron's prescribed meter reading System configuration. Additional activities include ongoing administration of host names and Internet Protocol (IP) addresses, administration of network interfaces, access, security, communications, equipment and software version control. Itro MV-RS Service Policy Rev 2.2 I Itron Responsibilities Itron Maintenance Policy MV-RS Attachment B Service Hours: For the purpose of categorizing delivery of the services outlined herein, the following schedules will be in effect. All times are Pacific Standard / Daylight Time. Regular Business Hours: Overtime Hours: Sunday/Holiday Hours: 5:00 AM to 5:00 PM, Monday through Friday 5:00 PM to 5:00 AM, Monday through Friday 5:00 AM to 5:00 PM, Saturdays After 5:00 PM, Saturdays, and / or days preceding Itron Holidays, until 5:00 AM, Mondays, and / or days following Itron Holidays. Itron Holidays will be listed and communicated in writing (at Customer's requests) not later than December 30, for the following year. Covered Components: Itron will maintain a database of Customer-owned equipment and software, including equipment serial numbers and shipping dates. At Customer's request, Itron will provide a printed copy of this database for Customer verification of equipment and service coverage. Services performed as part of this Agreement will be limited to those items listed. Any or all Customer-owned equipment added to this Agreement beyond expiration of product warranty may, at Itron's discretion, be subject to a qualifying service inspection. Itron and Customer agree that qualifying service inspections will be performed not later than ninety (90) days after a component is added to this Agreement at Itron's then current rates. If qualifying service inspection reveals that repairs, as determined by Itron, are r, ecessary to render the equipment operable and serviceable, it shall be the Customer's option either to.: · Accept additional charges for equipment repair or replacement a~t rates or prices in effect, or: · Delete that equipment from the list of Covered Components, in which case the Agreement price will be adjusted to reflect the changes. Related Documentation: Itron will provide one original set of applicable operations publications necessary to operate covered equipment and software as part of this Agreement, with additional copies available at Itron's then current List Price(s). Engineering blueprints, procedures, source code, proprietary protocols, and / or additional Itron technical documents not necessary for operation of the System will be considered Itron Proprietary and will not be furnished as part of this Agreement. Jtroll MV-RS Service Policy Rev 2.2 3 Itron Maintenance Policy MV-RS Attachment B System Release(s): Itron, at its sole discretion, will make available System Releases which provide new software functionality and / or migrate Itron Software Products onto other vendors' computing equipment or software operating systems. Itron reserves the right to invoice for all System Releases as they are made available at Itron's then-current prices. Custom Release(s): Custom Releases are issued in response to modification requests submitted in writing to Itron by the Customer. If the modification is significant in size or scope, Itron may elect to send, at Customer's expense, a technical representative on-site to finalize the design of the modification. If Itron chooses to perform the modification work, it will submit a bid that includes requirement definition, project management, design, programming, documentation, testing, implementation, and maintenance. A System with software that contains Customer-specific modifications, a non-current Release, or incompatible operating system version becomes a "Customer System." Maintenance Releases, meter protocol inclusions, modifications, upgrades, or enhancements to Custom Systems will be provided as part of this Agreement, subject to separate price quotation. Installation of Software Releases for Customer-licensed Software is the responsibility of the Customer. Itron will, at the Customer's request, install any Software Release provided under this Agreement, at the prevailing rate(s) in effect. Travel and living expenses will be invoiced to the Customer at Itron's costs. Software Library: Itron will maintain a copy of Itron's then current, licensed, software version at its Spokane, WA facility, which will be made available to the Customer as necessary to reload corrupted or inoperative software. Field Engineering Support: In those instances where problem analysis of the Customer's meter reading system by telephone is neither successful nor expedient, and upon mutual agreement between Itron and the Customer, Itron will dispatch Field Engineering personnel to the Customer's location during Regular Business Hours. These services will be provided at no charge as part of this Agreement within the first ninety (90) days of System installation / start-up. Such services provided by Itron beyond this initial ninety (90) day period will be invoiced to the Customer at the hourly rates in effect at the time of service. Travel and living expenses will be invoiced at Itron's cost. Preventive Maintenance: Itron will provide annual Preventive Maintenance service during Regular Business Hours, to include labor and materials, for Customer equipment registered in Itron's Service Database, as part of this Agreement. Itron agrees to complete scheduled preventive maintenance service and return the serviced equipment to the Customer within five (5) working days after receipt. Ifron MV-RS Service Policy Rev 2.2 5 Itron Maintenance Policy MV-RS Attachment B may, at its discretion, request return shipment of Customer materials via pre-paid freight, prior to shipment of replacement materials. Technician Analysis Reports: Itron will return a Technician Analysis Report with each repaired piece of equipment. At a minimum, this report will include a description of the problem, corrective actions, a list of parts replaced, and recommendations for future use. Additionally, the name and telephone number of Itron's servicing technician will be provided. Supplemental Services Supplemental Services: Services that are not covered as part of this Agreement will be categorized as Supplemental Services. Itron shall have no obligation for the following Supplernental Services, but if such services are available, at Customer's option, they can be provided at Itron's then prevailing rate for labor, materials, and expenses (Schedule A). Supplemental Services will include, but not be limited to, the following: · Service on software or equipment that has been improperly insta~lled or operated outside manufacturer specifications. · Service on software or equipment not specifically identified in Itron's Service Database. · Installation of Software Releases for Customer-licensed Software. · Service related to Critical Maintenance Releases that were forwarded at Customer's request, prior to completion of full system testing. · Services or expenses outlined as Customer Responsibilities i~n this Agreement. · Equipment accessories, such as meter probes, shoulder straps, belt holsters, etc., except batteries, handstraps, and antennas. · Service Requests that include services, overtime or holiday coverage, response ? return times, special freight or expenses over and above the Itron Responsibilities as outlined in this Agreement. · Equipment repairs due to damage or neglect, to include circuit board corrosion on equipment that has not been returned for annual preventive maintenance service, and repairs due to damage or alteration by persons other than Itron Service Representatives. ~l'Oll MV-RS Service Policy Rev 2.2 7 Itron Maintenance Policy MV-RS Attachment B Schedule A - Service Pricing *All Prices are subject to change and quoted in U.S. Dollars Monthly Software Support Fees (Custom Software) Separate Quotation Supplemental Service Labor Pricing: Field Engineering and Technical Support Regular Hours, Monday - Friday Overtime Hours, Monday - Friday, Saturdays Sundays, Holidays Price / Hour $i65.00 $198.00 $247.50 Meals, Lodging and Travel Expenses Itron / Personal Vehicle Mileage Actual Cost $.36 per mile All Field Engineering services involving travel will be billed "portal to portal" Itron Depot Repair Services (Equipment) Regular Business Hours, Monday - Friday Price / Hour $125.00 All supplemental labor services have a minimum billing of one (1) labor hour at the rate in effect at the time of service. Supplemental Depot Repair Services, to include labor and materials, are warranted for a period of thirty (30) days from the date of return shipment to the Customer. Replacement Parts Replacement Part Warranty: Itron warrants that replacement parts sold as part of an Itron Service Agreement or Itron Supplemental Depot Repair Services shall be free of defects and workmanship for a period of ninety (90) days from the date of receipt or installation by Customer, respectively, as applicable. Any replacement parts, which fail to conform to the aforementioned warranty, shall be repaired or replaced by Itron. In the event Itron cannot repair or replace the part, Itron shall refund to Customer monies paid by Customer for such services. ItrOll MV-RS Service Policy Rev 2.2 g SERVICE CONTRACT BILLING CUSTOMER NAME: ASHLAND, CITY OF CUSTOMER NUMBER: 00037895 ANNIVERSARY DATE: 1/02/01 QUANTITY DESCRIPTION HARDWARE: 2 FS3, PNR, 2RltM, 4CF, MVRS, lX12, NO 1 FS3, PNR, UPG, 2RAM, 4CF, MVRS, lX12 1 FS3, PNR, UPG, 2RAM, 4CF, MVRS, lX12 4 ~-~, FS, C.~-~--~L.E KIT, US PWR SPL. Y 1 UPGRADE RIP TO BUBBLE UP SOFTWARE: I OBS, MVRS , WIN, SYS, WINDOWS, S/W BILLING PERIOD: OCTOBER - DAYS RATE PRORATED PER UNIT OCTOBER DECEMBER 2004 NOVEMBER DECEMBER TOTALS 45.28 90.56 90.56 90.56 271.68 39.50 39.50 39.50 39.50 118.50 39.50 39.50 39.50 39.50 118.50 8.03 32.12 32.12 32.12 96.36 31.50 31.50 31.50 31.50 94.50 233.18 233.18 233.18 699.54 148.18 148.18 148.18 148.18 444.54 148.18 148.18 148.18 444.54 381.36 381.36 38].36 1144.08 Service Contact Information City of Ashland Customer Number 37895 Anniversary Date 1/1/2001 Street Address: 20 East Main Street Ashland, OR 97520 Please Update the Following Information :md Return To: Itron, Inc Service Business Administration N :2818 Sullivan Road Spokane, WA 99216 Fax: 509-891-3301 Phone: 1-800-635-5461 P.O. Box Contract Renewal Contact: Mr. Lee Tuneberg Phone: Address Cffdifferent from above): Meter Reading Contact: Phone: '~_>~ I - ,~,o~A ' Address (if different from above): Software Release Contact: Phone: ~_~ ]-~--,~/~. -~>~ Address 0f different from above): Number of Meters Read: Comments: Date: September 29, 2004 ITRON System Support Pricing Attachment A ASHLAND. CITY OF Customer Number: 37895 Install Rate Date Qty Description Per Unit Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Itr n Oc-05 Nov-05 Dec-05 Total Hardware 11/I/I~-'g9 4 FS,CRADLE KiT, US PWR S $8.0~ 32.12 1/1/2003 1 FS3,PNR,UPG,2RAM,4CF, M $39.50 39.50 4/1/2003 1 FS3,PNR,UPG,2RAM,4CF,M $39.50 39.50 11/1/1999 2 FS3,PN R,2RAM,4CF, MVRS, $45.28 90.56 7/1P2003 I READONE PRO $31.50 31.50 Sum 233.18 Software 11/1/1999 1 MVRS,WIN,SYS,WINDOWS, $148.18 148.18 Sum 148.18 Grand Total 381.36 32.12 32.12 32.12 32.12 32.12 32.12 32.12 32.12 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 39.50 90.56 90.56 90.56 90.56 90.56 90.56 90.56 90.56 31.50 31.50 31.50 31.50 31.50 31.50 31.50 31.50 233.18 233.18 233.18 233.18 233.18 233.18 233.18 233.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 148.18 381.36 381.36 381.36 381.36 381.36 381.36 381.36 381.36 32.12 32.12 32.12 39.50 39.50 39.50 39.50 39.50 39.50 90.56 90.56 90.56 31.50 31.50 31.50 233.18 233.18 233.18 148.18 148.18 148.18 148.18 148.18 148.18 381.36 381.36 381.36 385.44 474.00 474.00 1,086.72 378.00 2,798.16 1,778.16 1,778.16 4,576.32 Tuesday, September 28, 2004 Page 1 of 1