HomeMy WebLinkAbout07164 Itron
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CITY OF
ASHLAND
20 E MAIN ST.
ASHLAND, OR 97520
(541) 488-5300
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VENDOR: 000201
ITRON
POBOX 200209
DALLAS, TX 75320
SHIP TO: Utility Billing
20 E. MAIN
ASHLAND, OR 97520
FOB Point:
Tenns: Net 30 days
Req. Del. Date:
Speciallnst:
Req. No.:
Depl: ELECTRIC
Contact: Pat Woods
Conflnning? No
ITRON MAINTENANCE RENEWAL
January - December 2007
3,043.97
BILL TO: Account Payable
20 EAST MAIN ST
541-552-2028
ASHLAND, OR 97520
SUBTOTAL
TAX
FREIGHT
TOTAL
3 043.97
0.00
0.00
3,043.97
E 670.08.18.00.60222
E 690.11.18.00.60222
VENDOR COPY
A request for a Purchase Order
REQUISITION FORM
CITY OF
ASHLAND
Date of Request:
THIS REQUEST IS A:
D Change Order( existing PO #
Required Date of Delivery/Service:
Vendor Name
Address
City, State, Zip
Telephone Number
Fax Number
Contact Name
I[~C--N
N I ~ ~u LU VAN l<Df:'lD
-$:~~~q~~,~i~~Ss~A~ ~~~035-5~1,,1
SE)j - ~ s\ r-= :PA ME:i' 'I
SOLICITATION PROCESS
Small Procurement o Sole Source 0 Invitation to Bid
o Less than $5,000 o Written findings attached (Copies on file)
o Quotes (Not required)
Cooperative Procurement 0 Reauest for Proposal
o State of ORNJA contract (Copies on file)
Intermediate Procurement o Other govemment agency contract 0 Special f Exempt
o (3) Written Quotes 0 Copy of contract attached 0 Written findings attached
(Copies attached) 0 Emeraencv
0 Contract # D Written findings attached
Description of SERVICES
-:::r-TR.o NN A I NT E.H A N~E "7Kc:.. N ~ W Ii L
::TA N L\ A R-)' ~ U E ~ ES,:rn B, c.. ~ ,f). a Q t-;
~ Per attached PROPOSAL
Item # Quantity
Unit
Description of MATERIALS
Unit Price
Total Cost
Project Number ____ _ _' _ __
V 'f ~ / I' / tf tf' .(? c; ~ -;;z. ~P-cJ
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o Per attached QUOTE
Account Number _ _ _ . _ _ . _ _ . _ _ . _ _ _ _ __
· Items and services must be charged to the appropriate account numbers for the financials to reflect the actual expenditures accurately.
By signing this requisition form, I certify that the information provided above meets the City of Ashland public contracting requirements,
and the documentation can be provided upon request. ~
Employee Slgnature:(d", t L, ~k Supervisor/Dept. Head Signature: # ~ "<1"%
G: FinancelProcedurelAPIFonnslB.::Requisition tonn revised
Updated on: 101412006
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Electric I Gas I Water
Information collection, analysis and application
2111 North Molter Road
Liberty Lake, WA 99019
509.924.9900 Tel
509.891.3355 Fax
www.itron.com
September 28, 2006
Dear Mr. Lee Tuneberg,
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Mr. Lee Tuneberg
City of Ashland
20 East Main Street
Ashland, OR 97520
Subject: Itron Maintenance Renewal
Your Itron Maintenance Agreement is about to enter a new year, and per the terms of the
Agreement, we are submitting our support pricing for the upcoming year. The equipment
and software identified in the enclosure will be covered under the Agreement at the
monthly rates indicated, with recently purchased products added to the Agreement at these
rates upon expiration of the applicable product warranty. Please note that this is not an
invoice. If a purchase order number is required on your invoice, please forward a copy of
the purchase order to our Service Business Department.
Itron maintenance customers receive prompt factory service on their meter reading
equipment that goes beyond repairing reported problems, to include preventive
maintenance and product updates that enhance equipment reliability. Maintenance
customers also receive twenty-four hour access to Customer Service personnel who are
available to answer questions, offer assistance, and resolve problems. Your Itron
Maintenance Agreement offers considerable value by avoiding hourly service fees,
unnecessary paperwork, and administrative expenses. Over 90% of our customers
purchase maintenance and support services under an Itron Maintenance Agreement, and we
are very honored by their continued patronage.
On behalf of everyone at Itron we extend our sincere thanks for your continued patronage
and we look forward to being of continued service. If you have any questions regarding
your Maintenance Agreement, please feel free to contact me at (800) 635-5461, extension
3780. I can also be contacted via E-mail atsandy.holder@itron.com.
Sincerel y,
~N~
Sandy Holder
Service Business Rep.
Fax # (509) 891-3322
Encl: Summary Billing Report
Cc: Customer File
Maintenance Contact Information
Please Update the Following Information and Return To:
City of Ashland
!tron, Inc
Service Business Administration
N 2818 Sullivan Road
Spokane, W A 99216
Fax: 509-891-3301
Phone 800-635-5461
Customer Number 37895
Anniversary Date 1/1/2001
Street Address:
20 East Main Street
Ashland, OR 97520
P.O. Box
Contract Renewal Contact:
Mr. Lee Tuneberg
Maintenance Contract Invoice:
Phone:
R ~.5~..>a\j \\.lIS ?~ '/ F\8LE
Phone:SY-l - 5S~ -~QJd.<2?
Address (if different Irom above):
Address (if differenl from above):
Software Release Contact:
E'R\~ ::bR\).~N
Phone: 5"4 I - 55 d-.. - ~ 4 f:t) ~
Address (if different from above):
Meter Reading Contact:
('11 AR- R RNS,fJCJR F
Phone: 54 J -5 5 ~ - ~c:JJ~ Y.
Address (if different from above):
Comments:
Number of Meters Read:
1/, ~) -EL-EaR~ - ~PPRD~
Lzd MVRS
<(?) q 0 () ,- \.J AT E Q, - r) <PPRQ,>(
Date: September 28, 2006
R1733
Itron, Inc.
Date Printed:
09/29/06
Page:
Maintenance Contract Print
11747
Customer:
Contract Number:
1887
003 CM
CITY OF ASHLAND
Customer Name:
Contract Effective Dates: 01101/07 12/31/07
20 E MAIN ST
Customer Address:
ASHLAND OR 97520
Total Amount
Recurring Billing
Description Serial Number Start Date End Date Qty
HARDWARE
FS/3 CRADLE 4450040851 01/01/07 03/31/07
FS/3 CRADLE 4450041017 01/01/07 03/31/07
FS/3 CRADLE 4450041034 01/01/07 03/31/07
FS/3 CRADLE 4450041039 01/01/07 03/31/07
FS/3 CRADLE Subtotal
FS3PN HANDHELDS 4900061434 01/01/07 03/31/07
FS3PN HANDHELDS 4900061491 01/01/07 03/31/07
FS3PN HANDHELDS 4900061387 01/01/07 03/31/07
FS3PN HANDHELDS 4900062034 01/01/07 03/31/07
FS3PN HANDHELDS Subtotal
READONE PRO 11876 01/01/07 12/31/07
READONE PRO Subtotal
8.85
8.85
8.85
8.85
106.20
4
43.55
43.55
49.92
49.92
560.82
4
34.73
416.71
1,083.73
9
Hardware Subtotal
SOFTWARE
MVRS SFTW & DOCUMENTATION
163.35
01/01/07 12/31/07
1,960.24
MVRS SFTW & DOCUMENTATION Subtotal
1,960.24
Software Subtotal
3,043.97
10
Site 11747 Subtotal
Site Name: CITY OF ASHLAND
Site Address: 20 E MAIN ST
ASHLAND OR 97520
3,043.97
10
Contract Grand Total
NOTE: This is not an invoice
.
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Knowledge to Shape Your Future
ItroD's Advantage Shipping Program
We would like to offer you the opportunity to participate in Hron's Advantage Shipping Program.
Advantage Shipping was designed to compliment your Hron equipment repair needs. Hron has
teamed up with Airborne to provide you with a program that will simplify the shipment of your
hand helds to Hron for service. Listed below is a breakdown of the benefits to participating in our
Advantage Shipping Program.
Protection: The Advantage Shipping Program eliminates the need for insurance on every unit.
In addition, if a shipment is lost, Itron will replace it immediately with a Ilike unit and will pursue
settlement of any claim. You can go on with business rather than filling out claim forms and
waiting for a settlement.
Ease of Use: When you sign up for the Advantage Shipping Program, you will be supplied with
preprinted airbills to use for each shipment. You don't need to remember account numbers or
addresses. Just put the label on the box and call Airbornel for pickup, ensuring your equipment is
delivered to Hron's repair center.
Simplified Billing: Advantage Shipping labels will be billed upon usage; there are no service
fees. Your quarterly invoice will be accompanied by a program participation schedule detailing
all of your shipping activity. This not only eliminates all of the individual statements, but also
makes payment easier, giving you clear understanding of your shipping activity.
Savings: Participation in the Advantage Shipping Program will save you shipping time & cost.
With insurance, a typical4-pound shipment may cost you as much as 2 times Hron's Advantage
rate. Each shipment you make under the Advantage Shipping Program will be billed at a rate of
$24.50 per four-pound package.
If you are interested in participating in the Advantage Shipping Program described above simply
return the attached request form via fax to our Service Business department at 1-509-891-3301.
Please refer any questions or concerns to Suzie Frei in our Service Business department at
1-800-635-5461 x 3034.
Sincerely,
S~;t~
Suzie Frei
Customer Service Representative
Subject to availability of Airborne services within your area.
.
~
Itron
Advantage Shipping Program
Please Complete the Following Information
To Process Your Request for Advantage Shipping Labels
Fax To Service Business Administration 509-891-3301
Please Refer Questions to Suzie Frei 800-635-5461 ext. 3034
Company Name
Customer Number
Street Address (No P.O. Boxes, Please)
Billing Address
Purchase Order # (if necessary)
Contact Name
Phone Number
Fax Number
Signature
Itron Maintenance Policy
MV-RS
Attachment 8
Overview
This Maintenance Policy describes Itron's support services, both contract and warranty, for MV-RS
Meter Reading System equipment and software.
Customer Responsibilities
Service Requests: Customer will notify Itron of System problems that affect System performance
as soon as practical. Problems are to be reported via Itron's Customer Support Hotline at (800)
635-8725.
Client Report Forms: Itron will provide Customer with a sufficient supply of blank Client Report
Forms, and Customer agrees to complete and return a Client Report Form for each / every
inoperative handheld unit returned to Itron for service, retaining one copy for their records.
Prior to returning to Itron any equipment which has arrived from Itron in an inoperative condition,
Customer will contact Itron through the Customer Service Hotline and request a Return Materials
Authorization (RMA) number, which Customer will reference on all shipping labels and documents
as appropriate.
Freight Charges: Customer will forward all equipment and / or materials to Itron via pre-paid
freight.
System Configuration: Customer will ensure that system equipment, operating system, and data
communications environment is configured, operated, and maintained in accordance with Itron's
prescribed system requirements. Customer agrees to consult with Itron prior to making changes
to their system configuration that may affect system operation.
Remote Communications: Customer will purchase, install, operate, and maintain remote
communications software (PCAnywhere@ or TeINet@) and equipment (modems) in a manner that
will allow for remote dial-up access to meter reading System user sites. Customer will make
remote access available to Itron, as necessary, for remote diagnosis and troubleshooting of
Itron's meter reading System.
Network Administration: Customer will monitor and maintain all local and wide are network
components, to include network servers, network clients, network hubs, routers, modems, and all
software components necessary for efficient and reliable network operations. Specific activities
include managing network equipment repairs, upgrades, and replacements; to ensure continued
conformance with Itron's prescribed meter reading System configuration. Additional activities
include ongoing administration of host names and Internet Protocol (IP) addresses,
administration of network interfaces, access, security, communications, equipment and software
version control.
"r,{"
MV-RS Itron Maintenance Policy Rev 2.2
1
Itron Maintenance Policy
M v -RS
Attachment B
Database Administration: Customer will administer the meter reading System database,
including host equipment and software components, in compliance with Itron's prescribed
System configuration. Specific activities include monitoring database server and back-up
electrical power sources, configuration and administration of database schema, application
interfaces, network operating system, communications, and file transfer software. Additional
activities include deletion and truncation of database files, performance of regular data back-up,
data archive, and installation of all database upgrades as prescribed by Itron.
Service Administration: Customer will administer meter reading System service activities at a
central source. Specific service activities include meter reading System user training and
support, administration of all third party software licenses, fees, and support services that affect
meter reading System operations, initiation of Itron Service Requests as outlined herein, and
oversight of equipment returns to, and receipts from, Itron. Additional support activities include
remote access to System user sites and preliminary troubleshooting of System user problems.
Estimation Fees: In the event Itron should receive equipment for repair that is damaged, Itron
will provide Customer with an estimate for repair of the equipment. If the Customer accepts the
repair estimate, Itron will complete repairs and return equipment to the Customer with an invoice
for the repairs and applicable freight charges.
If the estimate is not accepted by the Customer and the Customer requests the equipment be
returned unrepaired, Itron reserves the right to return the equipment to the Customer unrepaired
with an invoice for return freight and one (1) hour of labor at the prevailing labor rate. Units
scrapped at Itron may be subject to an estimation fee, of (1) hour of labor at the prevailing labor
rate.
"'d"
MV-RS Itron Maintenance Policy Rev 2.2
2
Itron Maintenance Policy
MV-RS
Attachment B
Itron Responsibilities
Service Hours: For the purpose of categorizing delivery of the services outlined herein, the following
schedules will be in effect. All times are Pacific Standard / Daylight Time.
Regular Business Hours:
Overtime Hours:
5:00 AM to 5:00 PM, Monday through Friday
5:00 PM to 5:00 AM, Monday through Friday
5:00 AM to 5:00 PM, Saturdays
After 5:00 PM, Saturdays, and / or days preceding Itron
Holidays, until 5:00 AM, Mondays, and / or days following Itron
Holidays.
Sunday / Holiday Hours:
Itron Holidays will be listed and communicated in writing (at Customer's requests) not later than
December 30, for the following year.
Covered Components: Itron will maintain a database of Customer-owned equipment and software,
including equipment serial numbers and shipping dates. At Customer's request, Itron will provide a
printed copy of this database for Customer verification of equipment and service coverage. Services
performed as part of this Agreement will be limited to those items listed.
Any or all Customer-owned equipment added to this Agreement beyond expiration of product warranty
may, at Itron's discretion, be subject to a qualifying service inspection. Itron and Customer agree that
qualifying service inspections will be performed not later than ninety (90) days after a component is
added to this Agreement at Itron's then current rates.
If qualifying service inspection reveals that repairs, as determined by Itron, are necessary to render
the equipment operable and serviceable, it shall be the Customer's option either to:
· Accept additional charges for equipment repair or replacement at rates
or prices in effect, or:
· Delete that equipment from the list of Covered Components, in which
case the Agreement price will be adjusted to reflect the changes.
Related Documentation: Itron will provide one original set of applicable operations publications
necessary to operate covered equipment and software as part of this Agreement, with additional
copies available at Itron's then current List Price(s).
IInI"
MV-RS Itron Maintenance Policy Rev 2.2
3
Itron Maintenance Policy
MV-RS
Attachment B
Engineering blueprints, procedures, source code, proprietary protocols, and / or additional ltron
technical documents not necessary for operation of the System will be considered Itron Proprietary
and will not be furnished as part of this Agreement.
Customer Support Hotline: Itron will make available a 24 hour Customer Support Hotline for
questions, problem reporting, and service requests. The Hotline telephone number is (800) 635-
8725 and is accessible seven (7) days a week.
In addition to Itron's Customer Support Hotline, Customer personnel may contact ltron via ltron's
Customer Support FAX number, (509) 891-3553, or via Itron's Customer Support email address;
SUDDort@ltron.com. Assistance with problems that affect meter reading or customer billing activities
should first be reported to Itron's Customer Support Hotline.
Technical Support: ltron will make available qualified technical representatives, during Regular
Business Hours to assist the Customer with operation of the System. This technical support include,
but is not limited to, equipment configuration, file management, report generation, interpretation or
error messages, problem diagnosis, and recommendations for fully utilizing system capabilities.
ltron also will answer questions regarding procedures, documentation. operation, service, training,
and system enhancements. Technical Support is available via ltron's toll-free Customer Support
Hotline, (800) 635-8725.
Software Releases: Itron will provide Software Releases as described below for operation and
maintenance of Customer's System. The Software Releases will be provided for Customer's exclusive
use. Customer will keep the System software current by installing all Maintenance Releases, as
defined below, supplied by ltron. System software, which does not include Itron's most current
Maintenance Release will be defined as non-current or Custom Release as described herein. ltron's
Software Releases are further defined as follows:
· Critical Maintenance Release(s): A Critical Maintenance Release will be
forwarded to the Customer in response to critical problems. Critical problems are
defined as those problems, which interrupt the Customer's ability to read meters
or execute customer billing. Critical problems will receive priority over all other
reported problems, with corrective actions and timetables reported to ltron and
Customer management personnel. Upon written request from the Customer, a
Critical Maintenance Release may be forwarded prior to ltron's completion of a
full system test. Since these expedited corrections are not fully system tested, all
responsibility for results, errors or damages remain with the Customer.
· Scheduled Maintenance Release(s): The Customer will receive from ltron, as
part of this Agreement, all Scheduled Maintenance Releases for the Customer's
licensed, current, (standard) Software Product version. Scheduled Maintenance
Releases, which are issued periodically, maintain original software functionality
"',{II
MV-RS Itron Maintenance Policy Rev 2.2
4
Itron Maintenance Policy
MV-RS
AHachment B
and include available fixes for reported, verified, and corrected problems.
Maintenance Releases may be discontinued if there are no outstanding
problems.
· System Release(s): Itron, at its sole discretion, will make available System
Releases which provide new software functionality and / or migrate Itron Software
Products onto other vendors' computing equipment or software operating
systems. Itron reserves the right to invoice for all System Releases as they are
made available at Itron's then-current prices.
· Custom Release(s): Custom Releases are issued in response to modification
requests submitted in writing to Itron by the Customer. If the modification is
significant in size or scope, Itron may elect to send, at Customer's expense, a
technical representative on-site to finalize the design of the modification. If Itron
chooses to perform the modification work, it will submit a bid that includes
requirement definition, project management, design, programming,
documentation, testing, implementation, and maintenance. A System with
software that contains Customer-specific modifications, a non-current Release, or
incompatible operating system version becomes a "Customer System."
Maintenance Releases, meter protocol inclusions, modifications, upgrades, or
enhancements to Custom Systems will be provided as part of this Agreement,
subject to separate price quotation.
Installation of Software Releases for Customer-licensed Software is the responsibility of the Customer.
Itron will, at the Customer's request, install any Software Release provided under this Agreement, at
the prevailing rate(s) in effect. Travel and living expenses will be invoiced to the Customer at Itron's
costs.
Software Library: Itron will maintain a copy of Itron's then current, licensed, software version at its
Spokane, WA facility, which will be made available to the Customer as necessary to reload corrupted
or inoperative software.
Field Engineering Support: In those instances where problem analysis of the Customer's meter
reading system by telephone is neither successful nor expedient, and upon mutual agreement
between Itron and the Customer, Itron will dispatch Field Engineering personnel to the Customer's
location during Regular Business Hours.
These services will be provided at no charge as part of this Agreement within the first ninety (90) days
of System installation / start-up. Such services provided by Itron beyond this initial ninety (90) day
period will be invoiced to the Customer at the hourly rates in effect at the time of service. Travel and
living expenses will be invoiced at Itron's cost.
"rd.
MV-RS Itron Maintenance Policy Rev 2.2
5
Itron Maintenance Policy
M v -RS
Attachment B
Preventive Maintenance: Itron will provide annual Preventive Maintenance service during Regular
Business Hours, to include labor and materials, for Customer equipment registered in Itron's Service
Database, as part of this Agreement. Itron agrees to complete scheduled preventive maintenance
service and return the serviced equipment to the Customer within five (5) working days after receipt.
Corrective Maintenance: Itron will provide Corrective Maintenance service for Itron equipment
including labor and materials, during Regular Business Hours at its servicing location. Upon receiving
equipment, Itron will complete Corrective Maintenance service necessary to return the equipment to
original operating specifications, excluding minor cosmetic deficiencies (blemishes, dents, scratches,
etc.). Replacement parts furnished will be new, or like new in condition, and be functional equivalents
to parts removed from service. Defective parts removed from service by Itron will become the
property of Itron. Itron agrees to complete corrective maintenance service and return the serviced
equipment to the customer five (5) working days after receipt.
Additionally, Itron will provide Preventive Maintenance service concurrently with Corrective
Maintenance services.
Any software or replacement part furnished at request of Customer that would represent an upgrade
or enhancement over original equipment specifications may not be covered by the charges herein, but
may be provided under this Agreement at Itron's then current prices.
Return Freight: Upon completion of services, Itron will return Covered Components to the Customer
via prepaid freight, with the same level of freight service as received from the Customer (ground
freight, 2nd day, Next day delivery, etc.).
Loaner Equipment: As part of this Agreement and upon Customer request, Itron will provide loaner
equipment to the Customer, provided:
· Customer purchases and maintains an inventory of spare equipment, in
quantities not less than ten percent (10%) of equipment quantities
covered under this Agreement (minimum quantity 1), and;
· Equipment covered under this Agreement has received Preventive
Maintenance service during the preceding twelve (12) month period, and;
· Customer has exhausted its own supply of spare equipment due to
repairs not related to physical damage, and;
· Itron has, for whatever reason, exceeded its five (5) day equipment repair
turnaround time.
Customer agrees that any Itron-owned equipment and / or software furnished as part of this
Agreement will remain the property of Itron and be returned promptly upon receipt of customers
serviced equipment. Itron-owned property not returned within fourteen (14) days from shipment of
Customer equipment are subject to a monthly rental invoice in the amount of ten percent (10%) of the
"'6"
MV-RS Itron Maintenance Policy Rev 2.2
6
Itron Maintenance Policy
MV-RS
Attachment B
product's current List Price for each thirty (30) day period or partial period the materials remain
unreturned.
Batteries, Handstraps, and Antennas: Itron will replace handheld computer batteries, handstraps,
and antennas - not to exceed one of each item per unit, per twenty-four (24) month period. Itron
may, at its discretion, request return shipment of Customer materials via pre-paid freight, prior to
shipment of replacement materials.
Technician Analysis Reports: Itron will return a Technician Analysis Report with each repaired piece
of equipment. At a minimum, this report will include a description of the problem, corrective actions,
a list of parts replaced, and recommendations for future use. Additionally, the name and telephone
number of Itron's servicing technician will be provided.
Supplemental Services
Supplemental Services: Services that are not covered as part of this Agreement will be categorized
as Supplemental Services. Itron shall have no obligation for the following Supplemental Services, but
if such services are available, at Customer's option, they can be provided at Itron's then prevailing
rate for labor, materials, and expenses (Attachment A). Supplemental Services will include, but not be
limited to, the following:
· Service on software or equipment that has been improperly installed or
operated outside manufacturer specifications.
. Service on software or equipment not specifically identified in Itron's
Service Database.
· Installation of Software Releases for Customer-licensed Software.
. Service related to Critical Maintenance Releases that were forwarded at
Customer's request, prior to completion of full system testing.
. Services or expenses outlined as Customer ResponSibilities in this
Agreement.
. Equipment accessories, such as meter probes, shoulder straps, belt
holsters, etc., except batteries, handstraps, and antennas.
IInI"
MV-RS Itron Maintenance Policy Rev 2.2
7
Itron Maintenance Policy
MV-RS
Attachment B
· Service Requests that include services, overtime or holiday coverage,
response / return times, special freight or expenses over and above the
Itron Responsibilities as outlined in this Agreement.
· Equipment repairs due to damage or neglect, to include circuit board
corrosion on equipment that has not been returned for annual preventive
maintenance service, and repairs due to damage or alteration by persons
other than Itron Service Representatives.
· Loaner / rental equipment provided at the request of the customer,
exclusive of Itron furnished equipment.
· Services provided due to inoperative mainframe or personal computer
processing equipment, network equipment, customer-modified software,
and / or third-party software not required for operation of the System.
· Special investigations, tests, data, reports, or documentation not
specifically included as part of this Agreement.
· Software fixes on problems that do not compromise the transmission of
meter reading or System billing information, prior to scheduled Software
Releases.
· Upgrades or enhancements.
· Damage resulting from electrical power, air conditioning, or humidity
control failure.
· Communication problems related to telephone lines, modems, network
connections, etc.
. Training Services.
IInf"
MV-RS Itron Maintenance Policy Rev 2.2
8
Itron Maintenance Policy
M v -RS
Attachment 8
Attachment A - Service Pricing
*AII Prices are subject to change and quoted in U.S. Dollars
Monthly Software Support Fees (Custom Software)
Separate Quotation
Supplemental Service labor Pricing:
Field Engineering and Technical Support
Price / Hou r
$165.00
$198.00
$247.50
Regular Hours, Monday - Friday
Overtime Hours, Monday - Friday, Saturdays
Sundays, Holidays
Meals, Lodging and Travel Expenses
Itron / Personal Vehicle Mileage
Actual Cost
Current Rate
All Field Engineering services involving travel will be billed "portal to portal"
Itron Depot Repair Services (Equipment)
Regular Business Hours, Monday - Friday
Price / Hour
$125.00
All supplemental labor services have a minimum billing of one (1) labor hour at the rate in effect at
the time of service.
Supplemental Depot Repair Services, to include labor and materials, are warranted for a period of
thirty (30) days from the date of return shipment to the Customer.
Replacement Parts
Replacement Part Warranty: Itron warrants that replacement parts sold as part of an Itron Service
Agreement or Itron Supplemental Depot Repair Services shall be free of defects and workmanship for
a period of ninety (90) days from the date of receipt or installation by Customer, respectively, as
applicable. Any replacement parts, which fail to conform to the aforementioned warranty, shall be
repaired or replaced by Itron. In the event Itron cannot repair or replace the part, Itron shall refund to
Customer monies paid by Customer for such services.
IInI"
MV-RS Itron Maintenance Policy Rev 2.2
9
Itron Maintenance Policy
MV-RS
Attachment B
Warranty Exclusion: Replacement parts that are sold directly to a customer, except for furnished
parts as documented under Preventive Maintenance and Corrective Maintenance herein, or service
provider for use as spare parts inventory, or for installation by customer personnel or personnel not
under contract or direct employment by Itron, Inc., are excluded from Itron's Replacement Part
Warranty coverage.
Returned Parts: Replacement parts purchased from Itron that are not part of an Itron Service and
Maintenance Agreement or an Itron factory repair / rebuild, may be returned within fourteen (14)
calendar days of receipt for full refund, minus a restocking charge of twenty-five percent (25%) of the
Current List or Repair / Exchange price.
Minimum Purchase: All replacement part purchases are subject to a $100.00 minimum order.
Special Freight: Next day delivery and / or preferred carrier; $25.00 per shipment minimum or Itron's
incurred freight charges.
"rd.
MV-RS Itron Maintenance Policy Rev 2.2
10